Potentiality

• The connectivity with the programs we use at work
• It is also progressive and innovative
• The programmers are open to change and constantly work to improve the service

• Potentiality is an easy to use software, once you have navigated around a few times it's smooth sailing
• If stuck, tech support is always there to help you out
• It is explained clearly and with great patience which meant a lot
• I liked being able to schedule email comms in advance, and I liked being able to handle payments manually in the back end when needed
• I also liked the control room for the campaign where you could be on top of how you are tracking and note how donations increase or decrease during the day

• It is very user friendly and easy to navigate communications and creating events

• The platform is intuitive and easy to use
• It is really helpful to have everything in one place
• Most tasks are easy to navigate and for more complex tasks there is an extensive help and support section which is really clear
• The analytics are very useful

• Personally, one of the best features of Potentiality for me is the ease of use as an administrator
• The software is very intuitive which makes learning how to set up pages and load content whether it be text, images or links and to make changes to formatting, just so simple, easy and quick to implement
• The customer service is second to none
• Sue and the team are always so quick to respond to any questions or issues that may arise and give clear and direct guidance
• Nothing is too much trouble for them

• Customer support is top notch - very quick response time, knowledgeable and worthwhile advice
• In-depth membership details is helpful, and even more helpful is the communications log and donations details and we are looking forward to discovering the propensity to donate functionality
• Event management is a very worthwhile extra feature to the package

Use friendly software and great support from the developers - I started building our school CRM website from scratch and with the great features it has and the ongoing support the team provide now it looks good and makes life of many admins much easier

• The amount of information the software collects, Ease of use, Members' ability to build their profile, Creation, organisation and payment of events, Fundraising capabilities, Member engagement (competitions etc
• )

• Having never worked in a database system before I found Potentiality took a little time to get to know
• Once I was familiar with it I quickly got to know my way around
• The more I use it, the more I understand it
• The best thing about working in Potentiality is the excellent customer service
• The Potentiality team provides us with a dedicated team of helpers, when we need different skills, for example; designers, developers, and tutors
• They are just an email away and every query is answered clearly (often with photos of 'how to'
• ) Leading up to , and after, our launch to go live to our community we had weekly video calls with our team
• These were invaluable as we tested and checked that everything was just right
• The technical team were very obliging in changing anything in the system to suit our needs and worked many hours to get everything connected to our website
• Our Potentiality team are a pleasure to work with and they seem just as proud of our database as we are
• I look forward to our continuing relationship as Potentiality helps us reconnect with all our Old Girls

The software is, generally, intuitive and easy to use, even for those who have basic-to-medium skills in IT