Rapid Garden POS

I have honestly never had a bad experience working with Rapid, they are quick to respond and resolve all issues

• Initially the training was overwhelming when we first got the system… this was very new to the Management Team
• And not having a system to work with during training made it challenging to under the system and process
• It made all sense when we received the equipment and getting it up and going

• I don't know if Counterpoint is improving itself
• Updates cause problems EVERY time including printing, slow use, non optimal default settings reappearing
• New hardware (terminals, printers) do not work as well as like the old ones, so we're constantly fixing repeating problems
• all printers do not print the same - its like the template was rewritten for the new generation without consulting the old
• ALSO: The Ingenico chip readers are a disaster - slow, expensive and not user friendly
• When a card is inserted before the transaction is entered completely, the system freezes
• Customers are used to inserting at any time, but ingenico wont allow it
• Then there are poor user prompts on the customer side and no matching prompts to let my cashiers know what needs to be done
• ALSO PART 2: We were sold on a system that produces reports, but there is no easy way to find the reports that are available
• Then it seems that our vendor often has to learn them themselves and then send it on to us
• A list of important reports or a how to would be helpful
• AA PART 3: Seemingly constant (weekly if not daily) Replication problems create distrust in our numbers

• RapidPOS is more focused on "solving" problems than preventing them
• Forward looking suggestions and enhancements could be improved

• There are sometimes things that are not as easy to use as we would like
• Also it sometimes "forgets" changes we have made, or has other issues that have to be dealt with
• I We have not been happy overall with our vendor's handling of the issues or knowledge, although they have solved the issues
• There have been issues we should not have had, and/or that they should have been better equipped to solve

• 1) There is not good reporting in the purchasing module
• There is no open PO report and no expected delivery report
• It lacks some basic tools that are part of the merchandise management process
• 2) The software is not a good fit for all the elements of our business
• We are running a design/build landscape business and a farms production/manufacturing business
• Their needs are not well met by Counterpoint
• We do a large amount of our work outside the system through MS Access databases
• 3) The system is very basic out of the box
• Quite a bit of customization is needed to fit a business model
• It can become quite expensive to update and maintain the software

• I can't say there are any significant red flags through our first year using Rapid POS
• If I had to find fault with anything, I have made errors on a few invoice entries and after they are posted I can not amend them

• I'm struggling with the price rules function - it doesn't seem to be as user friendly, but we're still in the building process for our business
• I know it can work, but it's not as easy as the tutorials make it seem

• I would not classify it a con in regards to the software but it is a significant amount of information to learn
• It requires attention to training and commitment to learning the processes

• Not very user friendly at first
• Takes a while to work out the bugs
• Not very forgiving when mistakes are made
• (not always easily corrected
• ) Not being able to look up an item and see when we purchased it last and from what vendor