Rapid Gun Systems
Review of Rapid Gun Systems Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Rapid Gun Systems
Rapid Gun Systems Screenshots
Rapid Gun Systems Features
Rapid Gun Systems Integrations
Customer Reviews
See why people love Rapid Gun Systems
Verified Professional
11-50 employees
It nice to use and easier the more I use it
11-50 employees
The ability to be custom and make it my own and be able to make quick use for items I normally have to search for
- When something goes wrong it is difficult to get back on your feet
- It also can be confusing at times as well
Shanna D.
Verified UserRetail · 2-10 employees
Rapid review
Great switch overall. Overall productive icons that make your day to day easy. Would highly recommend.
- Rapids systems are easy to use and productive to track sales easily
- Quotes, invoices, and gunsmithing are great perks to this system
- Their customer service was quick but now they never answer on the first call
- They do call back but sometimes when you’re in a jam it would be nice to get an answer on the first call
Switched From
Did track inventory well. Nothing as effective
Patrick R.
Verified UserRecreational Facilities and Services · 2-10 employees
Great but complicated
Overall, great experience, thanks to the Customer Service department.
- The Customer Service is by far the best component of the system
- [sensitive content hidden] have saved the day many times, without them I would probably give you guys 3 stars
- Over complicated
- I see no reason to go to multiple places to get information that should be together
- The system is confusing and some things make no sense
- I wish is was more layman user friendly
- They need to consult with actual gun shops to streamline the system and get rid of the nonsense
Richard N.
Verified UserRetail · 2-10 employees
Owner of Adam's Armory and In Good Company
As mentioned... I think Rapid does a great job.
- The Tech Service from my team
- There's nothing I really dislike
- Could the pricing be less, sure
- but, overall we're very pleased
- There's nothing I really dislike
- Could the pricing be less, sure
- but, overall we're very pleased
William S.
Verified UserRetail · 2-10 employees
Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.
Noce customer management
- The e4473 is a good feature however it is an add on
- I like the DL scan feature and inventory module however I wish it was more powerful
- Inventory management is good and fairly easy to use and the ability to put required fields is a plus
- One of the best features is the multi gun email received when a person is required to have extra forms filed for their purchase
- The ease of use in the fact that this fills out the for for you is also a great feature
- Touch screen works well and is easy to edit and customize
- Screen size on the NCR POS is too small so you can not have a lot of buttons on one screen
- The ability to edit price tags and label is an add-on feature that should be included with the software
- For the price many of the optional features should be included like the advanced inventory module and the quickbooks integration
- Training could be better and since you are buying the software and hardware you should be allowed to have complete access to your SQL database but you are not
- Customization is something that should be able to be done by the end user and not something that requires charge from support to have done like a simple MSPR added to your price tags or the ability to print counter tags
- Have some errors that do not get swift attention form support and they tend to fix issues without calling to verify or confirm that it has been resolved so I have had to reopen ticket more than once
- PRice to add an extra license is overly expensive and support does not include upgrades as it should
- If you own the e4473 as we do and pay support you should not have a fee charged to you when the forms change by the ATF since you pay a hosting fee for the e4473 and support
Aubrey G.
Verified UserThe software is clunky and awkward. Some actions take more steps than necessary and difficult.
Used daily for more than 2 years
- It has the potential to do so much more than it currently is
- It seems as if the developing and building process was done more efficiently, the program would be more of an asset
- There are many actions that are made more difficult than they need to be
- I think other programs run smoother and are more user friendly
- It takes a long time for our team to find solutions through the software
- We are still missing components that would be important to running our business, such as the membership portal
Rob G.
Verified UserInformation Technology and Services · 2-10 employees
One of the best firearms software I have used thus far.
Very easy to use customer database.
- Software has many ways to search and collect data
- Very easy to use customer database
- tech support is amazing and one of the reasons we have a positive experience with Rapid
- Software is buggy
- you need to follow a very specific processes to do things
- If you get out of order the software will error or lockup
- it's not as fluid as it could be
- There are a lot of minor program changes if done would make the software so much better
Fae S.
Verified UserSporting Goods · 2-10 employees
We purchased this system not long after we purchased our store due to an inadequate system
increased efficiency. Excellent inventory control. Excellent serialized tracking methods.
- The electronic bound book and gunsmithing modules
- They have increased our back office efficiency
- The software itself is very good
- What I like least is I do not think we were given enough instruction on its complete use
- Therefore, I sometimes need to call the help desk for instruction on things that I probably should have known how to do and am charged a fee
Jon O.
Verified UserRetail · 11-50 employees
The system is a lot more complex and non user friendly than it should be.
The interaction between the software and our accounting software was a great improvement over the previous way we did things. The reports are usually pretty good for sales and inventory, and were better than the previous way we did things.
- I like that it can interact with our accounting software, it makes our jobs easier
- Some of the reports are very useful for our daily accounting functions, but other reports are not always matching up as they should
- I dislike that it takes and arm and a leg to learn all the functionality of this software
- They need complete training courses for everything in the software on their website or somewhere else
mo y.
Verified UserSporting Goods · 501-1000 employees
this system rocks
serious time savings
This has streamlined every aspect of the inventory, love having a true electronic bound book that makes it very easy to search for serial/part number
being on the east coast and having west coast support makes things difficult at times, we have done a few updates that left us down until noon or so over here due to timezone differences
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