Rejoiner
Review of Rejoiner Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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Customer Reviews
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Don V.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Rejoiner has been a key component to our explosive growth
About a year ago we were looking for a company to help us with cart abandonment. We knew that this was going to be a key in helping us with recovering lost revenue. So we tried a few companies that offered free trials and found some success, then we found Rejoiner. Mike took the time to go over with us Rejoiners strategic difference in detail. He also provided accurate numbers as what we should expect for different campaigns. These numbers allowed us to make a calculated decision to see if working with them made sense to our profit and loss. They did not offer a free trial as the other companies did, however we concluded they really understood the planning of recuperating lost revenue much more in depth than they other companies we had worked with. One of the first things they helped us with is understanding when is the best time to reach the customer in every phase of the purchase (pre, post and win backs). To do this they meticulously went through 2 years worth of previous data and helped us determine critical information about our customer. They also took the time to give us proven methods on our site to help convert first time buyers, which is well beyond the scope of what we pay them for. Fast forward 8 months later and I can tell you that we are so glad we choose them. They have demonstrated on many occasions that they are willing to do what it takes to help us succeed. Often we have felt that they treat us like its their own company, something that is all but lost with any type of consultant these days. They monitor our campaigns and have made suggestions that resulted in a great increase to our ROI. Eddie is an expert in Ecommerce and having his expertise has been an invaluable asset to our success. I can say with certainty that we would not be where we are today without the help from Rejoiner. We highly recommend them for there expertise in eCommerce and understanding the entire customer life cycle.
- -Experts in Ecomerce -Experts in recovering lost revenue -Experts in customer analysis to make decisions based on customer history -Phoneomal Customer Service with a proactive approach (When they spot a potential issue they bring it to your attention before we even knew about it) -Price is very low compared to ROI
- Its also fixed pricing so as time goes on and we allow them to make the proper adjustments, the ROI has increased
- -Onsite design team to cover every step of the process
- -Our initial email mock ups had a few errors that took longer that I would like to get fixed
- -Paypal plugin had a few minor issues with tracking that also took a week or so to get fixed
Jasmina A.
Verified UserConsumer Goods · 11-50 employees
Seamless lifecycle email marketing for growing brands
For about 9 months, we had been managing automated email campaigns in house. We quickly exceeded capacity and wanted to take things to the next level. Rejoiner was recommended to us and we found them very easy to work with. After an intro call, they had clear recommendations on where we could start and within the first couple months all our campaigns were already live and even more thoroughly built out. Their team understood our priorities and the balance of brand and performance. They listened well and incorporated it all into their drafts of copy and images. The iterations were minimal and as a third party service they understood our brand very quickly. Beyond the onboarding process, the campaigns immediately started delivering on revenue, and we have been continuing to work on improvements ever since.
- Rejoiner has provided us with a seamless, integrated solution, while keeping a sensitivity to our personal look and tone
- We have been impressed with how they've been able to craft content and design that's on brand combined with their real effort to meet our specific needs and timing
- They have great ideas that work, even if you sometimes don't think they will
- Listen to them and you will likely be pleasantly surprised (as we have been)
- They are also highly responsive, organized, and very action-oriented
- Reporting could be more robust
- Would love a real time dashboard for easier and self-serve access to stats (we hear this is in the works and very much are looking forward to it)
Erin B.
Verified UserChemicals · 201-500 employees
A great asset to our business!
We use Rejoiner as an abandoned cart solution and have found it to be an extremely valuable part of our email program. We are able to interact with our customers in a way we did not have before and have found customers are very willing to share why they have abandoned their cart. This invaluable information has allowed us to target them and convert them into happy customers.
Mike and his team are GREAT to work with and have helped us not only with the technical side of using the tool, but also offer great suggestions on how to make the program more profitable
Jaa A.
Verified UserRetail · 201-500 employees
Great Product, Amazing Service!
What really makes Rejoiner standout is the team behind the scenes. Every member of the team has been amazing to work with! They have very much been an extension of my in-house team working with us to find solutions to our program needs and suggesting improvements and optimizations to each portion of the program to enhance performance and increase revenue. Their responsiveness and commitment to helping us improve program performance make the team and the tool invaluable to us.
- The flexibility of the platform and the ability to trigger for different events surpasses a lot of the tools out there
- The ability of the tool to customize the program for the user is amazing
- Rejoiner has allowed us to personalize the messaging and put emphasis on the capabilities that we have in their location as well as based on their interest
- That the tool is also easy to use has just been a bonus
- I like everything about the rejoiner platform
Bryan J.
Verified UserRetail · 11-50 employees
Great for Growing your Email Business without Increasing Staff
We're a small business and have been with Rejoiner since 2015. It has turned out to be one of the better email marketing decisions we've ever made. The thought of triggered/automated marketing is nice in theory, but once you try and go to implement it in-house (and for cheap), you end up just using something like MailChimp which requires lots of heavy lifting to make sure the data is making its way up there, and MC (or other simple email marketing platforms) don't integrate easily with our website. Enter Rejoiner. Our website was integrated within 1 hour, had our first cart abandonment campaign up and running in less than a week, and the rest is history. We now are running 6 different automated campaigns with them with various inputs and more are sure to come. What's really nice about them and what sets them apart, is that they are not like other cloud offerings where you pay a monthly fee, and you're left to do with the tool what you want. No. Rejoiner actually works with you to come up with the campaigns, does the creative, and sets the campaign up all for you. All you have to do is approve the campaign and you're rolling. Its honestly like having a team of email marketing experts, but at a fraction of the cost. Looking at the landscape of the various tools we use for our website, Rejoiner is the one I would recommend over and over again to those who ask. Great team. Great product.
- The great team of email experts you get with it
- Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business
- This integration is in the works though
Michael K.
Verified UserEntertainment · 51-200 employees
Affordable tool for programmatic email with great customer support
We did not have programmatic email before using Rejoiner. They have allowed us to affordably and significantly grow our e-commerce business.
- Since we've deployed trigger mail, the lift in our business has been significant and steady
- Rejoiner has a great support team that answers all our questions and makes sure to review or campaigns on a quarterly basis to make sure everything is working as it should
The difference between the two versions of their software (v1 and v2) has sometimes led to confusion, but it seems like version 1 is being phased out and this will soon cease to be an issue
Rodric H.
Verified UserInternet · 11-50 employees
Rejoiner is the best software we've found in its market. It's easy to use and got us results quickly
Rejoiner's recovering "lost" sales for us daily, contributing a considerable chunk to our bottom line every month.
- We were surprised by how easy it was to integrate Rejoiner into our website
- Just a few simple snippets and we could reach our visitors in ways we didn't think of before
- Not only is the software great, but the team behind it is amazing
- They assisted us with understanding their tools, QA'ing our own implementation & getting our cart abandonment campaigns online
- It really seems like they have our success in mind, which makes sense, but is comforting at the same time
- So far, the service's literally paying for itself with all the abandoned carts we're recovering
- Rejoiner's dashboard could use a bit of improvement, as some reports are hard to get
- Nothing critical though (the important ones are there), I'm sure they'll improve it with time
Sean M.
Verified UserFull service solution at a fraction of the price
We originally were looking at bronto and a few other competitors. They promised the same thing as rejoiner for 2-3x the price. More overe, we always felt second rate. It seemed what we paid them was never enough for them to pay attention to us. When we started working with Rejoiner full time, it was like everything changed. We had service that was as good if not better than our own internal team. They even sent us reports and revised campaigns without us asking, saying they were not performing well enough to their standards. Its nearly impossible to find someone who cares about your business as much as the internal team, let alone a SaaS company. Their expertise have been critical to our growth and the simplicity yet poweful software has brought us a lot of good growth we would have never gotten.
- Full service keeps us fully hands off
- They work on our behalf and are proactive to make us profitable, who else does that
- They don't work directly for us, really talented team
Aaron K.
Verified UserInternet · 11-50 employees
Easy and Effective Remarketing
We've been using Rejoiner to capture customers for our consumer subscription service that would have otherwise fallen through the cracks. We evaluated several of the leading cart abandonment remarketing providers before landing on Rejoiner. Their simple and flexible integration options made it easy to get started, and the A/B testing capabilities allow us to improve performance over time.
- One of the key differences between Rejoiner and the other providers we evaluated is the team
- They get that the application's value comes from it's ability to help you grow you business
- The growth comes from the fusion of people and technology
- Other's talk a big game in that area, but Rejoiner actually delivers on it
Jasper H.
Verified UserSporting Goods
Great service that knows the ins and outs of the email marketing world
We benefitted from Rejoiner's efficiency across all areas of their service.
- Efficiency and attention to detail are at the forefront of everything Rejoiner does
- Working with their team on our email campaigns over the past year has been essential for our growth and our return on investment with Rejoiner has been more than worthwhile
- I cannot think of anything negative to say about this software
- Everything is easy to use and their metrics and reporting software is flawless
Rejoiner
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