RepairQ

• Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive
• That means that new features are well tested though, and community feedback is valued
• When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results

• - Ability to have more control over settings, making things mandatory as we see fit - need better French support, not just customer facing language
• - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial

• Where do I start
• The vast majority of features work but some of the most important features that RepairQ advertises just do not work

• I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything
• I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order
• I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items

• I believe not having the ability to take a CC payment on Invoices is crazy
• This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay
• Secondly, if a device is invoiced, it should NOT stay in the queue
• This is terrible from an overbite perspective
• I understand if they stay listed for an admin, but not staff level
• All this does is muddy up the queue with devices that are complete
• If they are complete and invoiced, they should be removed

• Glitches, poor UI, and more glitches
• Some Examples: First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting
• Have a customer come in and you need to look at their ticket
• RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket
• Second, inventory searching for attaching parts to tickets is very glitchy
• You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists
• It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work
• It feels like you are constantly fighting it
• Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting

• I'd like to see a bit more refinement on the process of checking in/out customers for repair just to be able to get people in and out as quickly as possible
• I'd like to be able to use a companion app to be able to check the ticket que and some basic reporting for my store
• There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it

• We wish to be able to process gift cards but there is no easy way of doing it

It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised

don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues