Retail Express
Review of Retail Express Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Retail Express
Retail Express Screenshots
Retail Express Features
Retail Express Integrations
Customer Reviews
See why people love Retail Express
Brad B.
Verified UserRetail · 11-50 employees
Retail Express Implementation for a Small Multi Sectioned Retail Business
The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.
- Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement
- It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have
At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express
Switched From
The Server and POS Systems we were using were very powerful and great for reporting . But was very dated and had no cloud based functionality and there was no bridge to be able to set up an online presence.
Why they chose it
"Seems like Retail Express was the best option providing all the Power in Reporting and great Cloud based Functionality and Performance with a very sleek modern styling . Best Option Hands Down."
Charles J.
Verified UserRetail · 11-50 employees
Customer service is horrendous
Verified reviewer
It allows you to display images of products and you can add upsell products to the POS screen
- Too many clicks to go through a sale but far more than anything else the customer service is horrendous
- We have had an issue with our two outlets generating wildly incorrect inventory stock value figures
- It has been looked at by a support rep from Maropost for months now and despite continually being told the developers will look at it soon, we still have no result
- This means we do not know what stock value we hold in our retail stores
Switched From
Our retail store manager wasn't happy with Vend. In hindsight, we wish we had never switched.
Why they chose it
"Because it was purchased by Maropost, who we use for our ecommerce store. Terrible mistake."
Stuart M.
Verified UserRetail · 11-50 employees
Awful experience
Awful. The customer service team have shown no care for what occurred to our business and haven't called the allocated times we have arranged. There is no way to call anyone direct. They claim they have done what their contract has specified despite us having an unusable system and blame it on the integrator app they recommended. They have shown no care at the destruction this has caused to our business. Despite the system being unoperational and never used they continue to take their monthly fee.
- Nothing positive to report
- We do not recommend
- Retail express made lots of promises
- During the onboarding they recommended using a third party integrator app to allow us to have 3 variants
- This app did an unauthorised upload that basically destroyed our website and deleted a significant number of our variants
- They didnt help in any shape or form to rectify the issue which we are still recovering from/
Luke M.
Verified UserRetail · 2-10 employees
A Fantastic System for all Retailers, big and small
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
- The easy to use system means my staff picked it up quickly
- The detailed Back of House reporting is a managers dream
- The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor
- Our previous system never had this either so we're well placed to get around it
- Would be great in the future
Switched From
MYOB was great..... in the 90's/early 00's. We needed a POS software program that was more up to date with the current technology we use. It's allowed us to have a second register again without much effort at all.
Why they chose it
"1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features."
Geoff H.
Verified UserRetail · 2-10 employees
Excellent product with great integration across Shopify and Xero
We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal.
Retail Express is easy to use and integrates well across our online platform and accounting software
It would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual
Switched From
We decided to change to Retail Express because it offered us a range of solutions to our existing software 1. Integration with Xero 2. Integration with Shopify 3. Multiple users and not limited by licence limits
Why they chose it
"We decided to change to Retail Express because it offered us a range of solutions to our existing software 1. Integration with Xero 2. Integration with Shopify 3. Multiple users and not limited by licence limits"
Bradley H.
Verified UserRetail · 2-10 employees
Brads Review !
It took so long to setup and move from previous system. Retail Express customer support refered us to some outdated videos to try to learn. I ended up paying a 3rd party person to come to teach me how to use it.
- Easy to teach new staff the POS
- It looked like it would do the job
- It is terrible at everything thats not POS Even stock managment is wrong
Switched From
Myob was removing features and no longer served it purpose. I wanted stronger POS that was easy to teach new staff.
Why they chose it
"Had to choose one so went with retail express. The marketing team is alot better than the product designers"
Melissa B.
Verified UserRetail · 11-50 employees
Feedback
Retail
- easy for sales staff to raise invoices
- easy to enter new customers
- easy to add new staff and modify existing ones
- Have to manually do the upload to Xero each day
- Can not give customers a 7 or 14 day account
- Receiving stock when not all products are supplied is a nightmare
- Can not make it compulsory to put a customer PO on an invoice
- Can still process an invoice to a customers account when on stop credit
- Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method
- we provide service as well as sales
- Can't set up a service item - has to be done as stock
- Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero
Debbie R.
Verified UserRetail · 2-10 employees
Allstar Batteries love Retail Express
Verified reviewer
Retail express in our business is quite easy to use even for those that are not computer savy
- The contacting of support by email, would be the one of the few things
- Another would be search features for customers
Melanie F.
Verified UserComputer Hardware · 2-10 employees
Great POS Cloud System
Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.
- The implementation of this software is fantastic
- A team of experts is available to help you transfer your database of stock, suppliers and customers with ease
- Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access
- The software is friendly, easy to use and navigate with email and internet integration
- Special customer orders are tricky to handle
- We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock)
- Back orders are a little cumbersome but can be adapted to suit your business needs
- Overall though the positives of this system outweigh the small negatives
Stuart L.
Verified UserApparel & Fashion · 2-10 employees
Life Changing
Verified reviewer
Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems
- Client order history is available but could be easier to get too and under stand
- The product will give you back exactly what you put into it so do your preparation well
Retail Express
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