Revenue.io
Review of Revenue.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Revenue.io
Revenue.io Screenshots
Revenue.io Features
Revenue.io Integrations
Customer Reviews
See why people love Revenue.io
Alex C.
Verified UserComputer Software · 11-50 employees
Flawless, seamless ability to rip clear cold calls.
Verified reviewer
Interface allowed us to really integrate our phone sales process with salesforce, accurately logging information and helping clean up sales process
Mandatory call dispositions can create hurdles when trying to do a lot of different things at wonce
Anita M.
Verified UserInsurance · Self-Employed
RingDNA Review
Overall, I like the software because productivity is increased. Following up with my customers is simplified because RingDNA works well with Salesforce. Click the customer's phone number in Salesforce and I am taken directly to RingDNA. I love it.
- I like the way that RingDNA interfaces with Salesforce when dispositioning calls
- I also appreciate being able to listen to the call afterward because RingDNA has the capability to record and annotate the calls and include the recording in Salesforce
- I find that to be a great learning tool with my Medicare customers
- Sometimes our customers are not easy to work with; having the recordings aids in getting a better understanding of the client's needs when he or she can't articulate well
- This makes the follow-up call go smoother
- Overall, the call quality is clear and strong most of the time
- The customers seldom complain that they cannot hear me or the call is fuzzy
- As the end-user, the ability to suggest dispositioning codes to the company that I freelance for and then see RingDNA follow-through with the suggestions is refreshing
- The local presence feature is great
- Customers, even myself, will not answer a call with a "strange" prefix
- If that number matches a familiar area code, we are most likely to answer the call
- This feature has increased productivity and call follow-up is made easier
- I find that if I use my assigned local phone number, I do not get as many callbacks
- The one thing that I find very annoying is the dropped calls
- In the Medicare business, if we don't get permission to call a customer back, you pretty much have lost a lead
- It is aggravating to be at the beginning of the call script and before you can get permission to call the customer back, the call drops
- And even if you get the permission to call them back, it is sometimes next to impossible to reconnect with the customer
- The mandatory call dispositioning has caused me to lose valuable time because I can't move forward or receive any calls until I disposition the last call
- I don't know if software configuration is the problem or not, but for some reason, I am finding duplicate leads in Salesforce when it is obvious that the customer only called once
- I was told not to click on the customer's phone number which would take me directly to Salesforce and this would eliminate this issue, but it did not solve the problem
- This causes a problem when my productivity is being measured
- It appears that I did not convert the call when in actuality, it is a duplicate entry
Switched From
The company that I freelance with made the decision to switch to RingDNA because they were having a variety of issues with Aircall.
Joshua J.
Verified UserComputer Software · 201-500 employees
Disappointed in rev io
Least favorite dialing system I have used, clunky and inefficient.
- There’s nothing I particularly like about it
- The layout is not really user friendly, it’s slow to navigate and make calls dials on
- No efficient way to search for a contact in the system itself
Barkha G.
Verified UserAirlines/ Aviation · 1001-5000 employees
Reliable application for calling operations
This software has delighted us with the super fast performance and effortless calling features. We will continue to be with Revenue.io because of the services we received from them. You can also check this amazing application as it is highly recommended in the market for calling operations.
- This application is very convenient for making domestic or international calls
- The in-built advanced features are very helpful in day-to-day life
- The most attracting thing about this software is its superb call-handling features
- Some years back, we need to specially arrange WFM team to handle the heavy call-flow but thanks to Revenue
- io as it is now possible for the management team to regularly check on the waiting calls in queue
- Apart from that, I would like to highlight that this software is brilliant in terms of performance
- They can add some features to arrange the call-back requests or else there should be an option to highlight the person that the call-back is yet to be done
- Apart from that, some members of our team receive the calls on Busy mode as well but that happens rarely and can be fixed with regular updates
Sachin G.
Verified UserHospital & Health Care · 201-500 employees
The best calling software available in the market with excellent features
I highly recommend this software as the inbound and outbound call tracking is very convenient with the help of this software.
- It comes with excellent calling features
- It is easy and convenient to use
- The call management of this software is brilliant
- You can easily handle the call-queue as there is an in-built option called ‘call queue’ to identify how many calls are waiting to be answered
- Also, we can download the extension of this software and use it like an app
- The performance of this software is fantastic
- Apart from that, you also get an option to check previous conversations with a feature ‘call history’
- They should include some call-back features and also, they can fix some issues the users face
- Sometimes, it automatically enables the call status from busy to active
Wolf W.
Verified UserComputer Software · 51-200 employees
Some cool features for Management - very cumbersome for an Account Executive
We switched over from SalesLoft and other than the conversational intelligence feature, everything else has felt like a significant downgrade. The Conversational AI sounds valuable in theory but has not been put into use at all by management. SalesLoft integrated with SF much more seamlessly. I loved having SalesLoft embedded into the very same SF window where I can dial, message, log calls, etc without having to have a separate window open. The RingDNA interface is not nearly as clean and intuitive.
- The interface of the dialer is minimal and pretty easy to use despite some fundamental design flaws
- Good call connection and quality
- - It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone
- I contacted Tech Support and they said to prevent this, you have to log out of Salesforce and RingDNA at the end of your workday and re-log back into both in a specific order when you start your day
- Seems manual and cumbersome
- This has been a company wide issue - When you go into "Contacts" and search for someone, it does not predictively auto populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching - anytime you end a call, you get an annoying Warning message saying that you have not yet logged the call
- You don't have the opportunity to log it until the call ends so I don't understand why the message appears as if you've done something wrong - it does not let you make any calls until you have logged your previous call - for text messaging, it would be nice to receive notifications to my phone as well as I end up missing most messages when they come in
Matt C.
Verified UserComputer Software · 51-200 employees
RingDNA
Verified reviewer
- Enjoyed using the supervisor function so that you can coach and listen to your agent's calls
- Always best to give on-the-spot training
There wasn't much I didn't like, but the business decided to move to a different product with sequencing functionality
Tim E.
Verified UserComputer Software · 51-200 employees
Almost there, needs a bit more development
meh. We switched from another sales engagement platform/dialer and i honestly want to go back.
- good integration with salesforce
- Has good call coaching tools that allow us to look for certain keywords and phrases while coaching
- very clunky
- the dialer feels cheap and I hate that it has to be it's own little window open all the time
- It's also constantly making me log back in
- I also wish there was a mobile app
Switched From
cost
Collin C.
Verified UserRingDNA is amazing!
I'm a VP of Sales for a SaaS startup in NYC, formerly head of sales training for another SaaS startup in NYC (who had a $100MM exit in 2012). That being said, I have extensive experience running predominantly outbound sales organizations with some inbound needs as well. I've used Shoretel Sky (formerly M5), Avaya, InsideSales.com, Switch.co, Phone.com, and a few others I can't recall the names of. Simply put, I was never satisfied with any of those services even though many of them are considered top tier and very expensive. If you're working with Salesforce.com there is no better solution that I'm aware of than RingDNA. I came across these guys by luck of the draw through an article I read on Linkedin and they have a free trial version in the Google Chrome app store and within minutes I was using it from Salesforce and fell in love (and that's not even the full featured version). Not many products "sell themselves" but Kanwar (COO of RingDNA) knows what he's doing and takes the right approach by letting folks try the service risk free and ultimately you'll fall in love with it (especially if you've been suffering through the same types of headaches I was with other companies like InsideSales.com who just can't deliver what they promise). I could probably write a novel about all the great features but hopefully this review is enough to get you to try it out if you're shopping for a good telephony provider that has a seamless Salesforce.com integration and amazing reporting abilities. The setup was only a few minutes, no heavy training necessary, and the support you receive from them is pretty flawless. They even took care of a couple custom requests fairly quickly for us and have more coming down the pipeline soon. Highly recommend RingDNA to anyone dialing from Salesforce.com.
Verified Professional
Restaurants · 201-500 employees
Gets the job done
So far so good. I don’t have many concerns when it comes to ring DNA.
- Ring DNA gets the job done
- I usually have pretty good connection and don’t really ever have any dropped calls which is good
- I wish the calls that came from DNA that went to my phone could transfer the caller ID name
- Only the number shows up so sometimes I have a hard time differentiating if it’s a work call or not on my cell phone
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.