RezExpert
Review of RezExpert Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RezExpert
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RezExpert Features
RezExpert Integrations
Customer Reviews
See why people love RezExpert
Pirkko A.
Verified UserConsumer Services · 2-10 employees
Microenterprise-friendly; Simple and straightforward
The scalability of its use and using web apps is the best part of RezExpert as it can make accessing inventory easier, and almost available anytime, anywhere. From small properties to huge developments, the system can adapt for various types of tourism businesses.
- The web app was the best part of RezExpert
- Out inventory can be accessed anywhere with a computer and internet, allowing on-site and satellite staff check availability almost anytime and anywhere as long as there is internet
- Very reliant on internet connection
- While this is a strength, unexpected power outages or signal interruptions can inhibit working on the app
- Offline pages will be great to check recent information
Derrick H.
Verified UserHospitality · 11-50 employees
Best Software out there
Fast efficient affordable software has really helped grow our business salespeople fantastic support has never been easier It became a no brainer the switching to RezExpert has been the right choice for us
The pricing tech support is outstanding there is so many features that has improved our operation
- Only con I could think of is there is no cons
Switched From
Pricing and customer service tech Support
Michelle M.
Verified UserHospitality · 2-10 employees
My Review
Things could be easier with less steps, but tech support is amazing.[SENSITIVE CONTENT] are always friendly and helpful.
I like how helpful help desk is and that any suggestions I have offered they summit to the proper people
I would like to be able to send mass emails to all registered guests through the system
Jeanell N.
Verified UserHospitality · 2-10 employees
Great Team
We love using Rez Expert and have been using the system for many years now and will continue in the next coming years. The system is designed to be understandable and easy to use for making reservation and general duties for staff. Has great management systems, and the support is extremely great.
- Rez Expert is a very easy system to use, and a staff find it easy to understand and operate with reservations
- There are great functions available to make your reservations easy to book and make any changes that are required
- It is fantastic how you can intergrade with other third parties to connect into the system for more reservations
- We love the support that you receive when it is needed from the team at Rez Expert
- Group bookings are great
- It would make it easier if you could allocate the name of the guest for each booking on the group page
- Where you first start making booking 1, 2 etc, as you enter the amount of people and site number
- This needs to have the caravan or motorhome etc option to select
- Another words it would be great to be able to gather all information with each guest on this page before submitting
- As you have to find which person is on what site for the caravan length etc and then with the group leader you have to search their name to put in the booking 1 with there booking
- It would cut out time with the booking as it is timely over the phone when making the reservation
Letty C.
Verified UserHospitality · 2-10 employees
RezExpert has the best customer service!
This has been an enjoyable learning experience. The basics are very easy to learn and I learn something new every week.
- First starters, the software is so easy to use, it was mostly common sense to get started
- When I have questions, the answer is just a phone call away
- Customer service reps are patient and very well trained to help me out and answer all my questions
- They explain everything so I understand what they did and learn from it
- I'm always learning about new features (and some new to me features) that makes my day run easier
- I appreciate the videos, phone calls, and emails that let me know about the features
- It's awesome
- The only thing I do not like about this software is when we accidentally check out and cannot check back in without bugging customer service
- I understand why this is limited, but still delays my workload when this happens
Monica F.
Verified UserHospitality · 11-50 employees
We Might be the OG clients!
Fantastic. I always feel listened to (even if I don't always get my way). I know that our business is important to the RezExpert team.
- Honestly, tech support
- It's really lovely to know the names and personalities of the important people behind the scenes
- Most of the options available are surely comparable to other programs
- BUT, RezExpert has ALWAYS had phenomenal customer support
- I love the new ticket option to submit tech questions directly through the program
- Having to pay for 'ala carte' items
- I really, truly wish that RezExpert chose to continue modernizing their program AND passing these upgrades on to their customers without charging additional upgrade fees
- It drives me nuts
Geeti M.
Verified UserManagement Consulting · 1001-5000 employees
RezExpert is a great hospitality management solution for hotels,
Overall, RezExpert is a great hospitality management solution for businesses in the hospitality industry. It provides powerful tools for managing reservations, payments and staff and comes with great customer service.
- I like the powerful tools it provides for managing all aspects of the running a hospitality business
- With its wide range of features, it makes it really easy to manage reservations, payments, staff members, and everything else associated with a successful hospitality business
- The customer service and quick response times are also top notch
- One thing I didn't like about it is the lack of customizability
- It doesn't provide a lot of options for customizing the system according to our needs
- That said, the features and tools it comes with are more than enough for most hotels, hostels and tour operators
Stanley G.
Verified UserMuseums and Institutions · 2-10 employees
A strong and well-centered tool for reservations.
We have been using RezExpert to simplify reservations to our facility and this has helped us attract more tourists even from abroad to come visit our museum facility. It makes it easy for visitors to book a visit to the facility and for us we get to understand how the visitors are saying from the surveys.
- RezExpert gives us a more simple and effective way of offering reservation services to our visitors
- It has helped us introduce online book services which see our visitors prebook a visit prior to visiting our conservatory
- It has a messaging function that helps us communicate effectively with those aspiring to visit us
- We get alot of useful insights by analyzing the reports we get from RezExpert which includes survey feedbacks from those who have had a visit to our museum
RezExpert has been at very flawless behavior and we are very pleased that we have never had even a single issue with this product
Jocelyn P.
Verified UserHospitality · 2-10 employees
Outstanding Tech Support
When there is something that needs attention or that I need updated for my business needs, tech support has always been outstanding! They respond in a timely manner and are always a pleasure to speak with. [sensitive content hidden] , you guys have helped me through many years and many changes as our business has evolved. I commend you on always being an extraordinary tech support team! Your professionalism and efficiency does not go unnoticed, you have made an exceptional impact to this company and I thank you for your continued support!
- The software is by far the easiest system I've ever used
- The ease of placement or movement of one reservation to another date or unit is what I like most
- The options given to print the many forms of reports needed is also great
- ,
The only feature I would recommend updating would be the guest "warning", blacklist feature
Zenia B.
Verified UserLeisure, Travel & Tourism · 2-10 employees
Reservation system that increases customer satisfaction
Great for travel operations, it reduces workload considerably.
- I absolutely love that RezExpert allows our customers to easily check availability, choose preferred dates and times, and receive instant confirmation
- This convenience enhances the overall customer experience and increases customer satisfaction
- We have zero complaints about this very automated reservation system
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