RocketRez
Review of RocketRez Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RocketRez
RocketRez Screenshots
RocketRez Features
RocketRez Integrations
Customer Reviews
See why people love RocketRez
Julie R.
Verified UserLeisure, Travel & Tourism · 11-50 employees
A Great All in One Solution
Verified reviewer
- RocketRez has been a game-changer for our business with its versatile ticketing software
- The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience
- The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales
- What sets RocketRez apart is its comprehensive capability to handle ticketing, retail, and food and beverage sales all in one platform
- This all-in-one solution simplifies our operations, saving us time and reducing complexity
- Additionally, the robust reporting and analytics tools provide valuable insights, helping us make informed decisions
- Their incredible customer service deserves special mention—they are always prompt and helpful whenever we need assistance
- Overall, RocketRez has improved our efficiency and customer experience, making it an indispensable tool for our business
- Highly recommended
- While RocketRez offers many benefits, there are a few drawbacks we've encountered
- Some steps in the system feel redundant, which can slow down our workflow
- The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs
- Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve
- Despite these issues, RocketRez remains a valuable tool, but there's room for improvement
Switched From
We made the switch from Profitek to RocketRez because we needed a program that could better track and schedule events, handle ticketing, and provide robust reporting. Our existing software felt outdated, and its inability to streamline our ticketing was frustrating. RocketRez offers the modern, integrated solution we were looking for.
Bridgette B.
Verified UserMuseums and Institutions · 51-200 employees
All in One Service
I have found that RocketRez has been an easy platform to use and learn. There are some features like coupons that require multi-steps that can cause some grief. Overall, I think it offers an array of tools. When we first started it was very difficult to set up as most of the examples were based on boating or wedding companies. Where ours in more complex in our offerings.
Coming from a complex company, we are very fortunate to be able to use a singular platform to run both our giftshop, in person POS system, and online sales platform
- The reporting side of the platform has been a flaw for us, this is due to it not pulling the correct numbers and miscounting our revenues
- I do believe we could limit some of these miscalculations if our system was fully set up to meet our needs
Switched From
We are a complex company that looks for innovative ways to improve customer service. This assisted in that making it a one-stop-system.
James W.
Verified UserMuseums and Institutions · 11-50 employees
Rocket Rez Review June 2024
Software that does core activities (booking/processing) well but has limitations with customer facing design. Next to no true CRM functions found in other timed attendance solutions
- Zero issue with booking and credit card procession
- Limited custom financial routine reporting
Switched From
Revell's functionality was poor. Required constant care
Why they chose it
"Ease of transition and timed attendance capability"
Ruth W.
Verified UserReligious Institutions · 51-200 employees
RocketRez Review
The customer service team at RocketRez is fantastic, and our overall experience with them has been very positive.
- RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory
- We all really appreciate having one system that can handle all of these needs
- The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5
- I look forward to seeing the results of that work
Switched From
It was called OvationTix when we used this system, but I think it is now called AudienceView.
Felicia C.
Verified UserEntertainment · 51-200 employees
RocketRez is the BEST!
The BEST! Amazing! Wonderful in all categories.
- The ease of going from an older program to RRZ was amazing
- Getting started with RRZ made everything much easier in so many departments
- That is wasn't developed sooner
- We wasted money on other products that never did it "all"
- We were using 3 programs to do the job of just RRZ
Switched From
Tessitura didn't provide what was needed for our business model.
Why they chose it
"Because the customer service put us at ease. When making such a change, you worry about every aspect. The RocketRez team made it painless."
Andrew S.
Verified UserMaritime · 51-200 employees
Rocket Rez Review
We have had an overall good experience with Rocket rez and continue to recommend it to industry peers.
- Reservations ticketing with a retail point of sale in one
- Analytics, Reporting, conversion tracking
Switched From
Outdated, not mobile friendly, no retail functionality.
Sophia S.
Verified UserHospitality · 11-50 employees
Great System
Its been a great experience thus far, we do want to utilities more of the system as we grow and learn about the new modules.
- System is reliable in providing real time date with accuracy and transparency
- Can have multiple users with various security levels
- Reporting is easy to manipulate and customizable
- Anything we are not able to do, support is readily available to assist
Some modules are little confusing and not having the direct API into the accounting system
Switched From
ACME was hard to use-did not provide real-time data, reporting was not up to par.
Laura R.
Verified UserRestaurants · 51-200 employees
Very easy program to use
Overall my experience with RocketRez has been great. Definitely recommend.
- I love that RocketRez is very user friendly
- I have to manage multiple accounts daily for work and being able to see them in a calendar setting makes everything easy for me
- Creating events takes only a few moments and is straightforward
- I love that
- The only thing that I would like to change is the way things are written out on the contract when I input them myself
- I would like to be able to add bullet points but right now it all just meshes together
Switched From
I used Caterease at a previous company. Starship used something else before I started.
Louise W.
Verified UserLeisure, Travel & Tourism · 51-200 employees
Great Company, Easy to Use Product
All revenue is streamlined through one system.
- RocketRez was easy to use
- Before signing up with them, both parties involved made sure we had everything we needed to ensure a smooth transition
- All missing functionality was developed and ready for us on day one
- Down time has been non-existent and customer service is excellent
- The RocketRez team understands your needs and will work as hard as possible to get what you need developed
- It sometimes takes longer than desired to get feature enhancements
Switched From
Software was not stable.
Why they chose it
"Easy of use, customizable, functions well for our company's needs."
Lexi L.
Verified UserMaritime · 51-200 employees
Rocket Rez Review
Verified reviewer
- Rocket Rez does an excellent job in assisting their clients immediately, I have never had to wait longer than an hour to be assisted
- Our account manager is always on top of communicating with us and does not mind breaking things down for us to understand and optimize our use of Rocket Rez
- As the times change I do wish that a few feature request that other systems provide would be available with Rocket Rez
- Like allowing the tickets to be saved in the apple/google wallets and a few other innovative things
- Rocket Rez is a good system, just wish some features were more current
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