RTG Bills
Review of RTG Bills Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RTG Bills
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RTG Bills Features
Customer Reviews
See why people love RTG Bills
Lynn B.
Verified UserLaw Practice · Self-Employed
Great for the Low Price
I have been very happy with RTG Bills. As I mentioned, I thought it was too good to be true to get billing software for that price (I think I made a one-time payment of $95). Previously I was paying about $23 per month and accomplishing the same tasks. There have been upgrades to the program without further cost so far, so the company is not trying to make more money off you with changes and upgrades. All has run smoothly with no "down time", and I have used customer support and they were very helpful.
- The price was extremely low compared to other legal billing options, so much so that it seemed to good to be true
- It doesn't have all the bells and whistles of some of the larger billing software products, but it certainly suffices to get my time in, get my bills out, record retainers and payments, and keep track of everything with many different reports available
- I think it is a little less user-friendly than other products that I have used, but once you get used to it, it runs smoothly
- Having said that, I think that it is easier than some products because it does not overwhelm you with functionality - it serves it's primary purpose of billing clients and keep track of time, retainers, receivables and collections
Switched From
I was having too many technical issues with Timeslips, so I switched to TurboLaw. I liked TurboLaw, but the price was being raised from about $23 per month to about $80 per month, and I was not willing to pay that much. Finding RTG for a one-time fee of $95 was a Godsend!
Why they chose it
"A colleague recommended it to me, and because of the very low price, I thought there was little to lose in at least trying it out. If it was not the right product for me, I would only out $95, and there was no contract to sign binding me to the company. I am so glad I gave it a chance. It is the perfect solution for my solo practice."
Steve B.
Verified UserLegal Services · Self-Employed
Great software. An even better value. A very satisfied customer.
As a solo lawyer, I am able to create invoices using the desktop program (locally or via a remote desktop connection), and to enter time online using a mobile device or laptop PC. The purchase price for this software is great for solos who are attuned to maintaining low overhead, and who are keen to control all aspects of the invoicing process -- but the key feature, hands down, has been the unwavering technical support provided by the vendor.
- Extraordinarily flexible
- Allows for the creation of a highly-personalized invoicing process
- Responses to requests for support are provided without charge and usually within a matter of a few minutes (or, at most, within a few hours), with ongoing, interactive follow-ups
- For my solo employment law practice, this software ticks all of the boxes
- I have been using RTG Bills for seven years, and I have never experienced a single moment of disappointment by it or by the vendor
- Initial set up for everyday usage is easy, and the typical solo attorney should have no problems quickly getting standard invoices out the door
- Less conventional and non-standard billing arrangements which may involve a combination of hourly billing, contingency fees, benchmark or progress fees, and success fees require more persistence to properly set up
- But free technical support has always been available to provide clear and patient guidance
- I have no complaints
Why they chose it
"I am a frugal attorney, but I don't cut corners with technology or software. I was initially won over by the low cost of RTG Bills, which, allocated as a monthly expense, is and has been much, much lower than that of competitors, without any extra charges for technical support. But I have now been using the program for many years, and its real value lies with its impressive flexibility and technical support."
Margaret R.
Verified UserLaw Practice · 2-10 employees
Lacking in customer support,
Verified reviewer
- Easy to use but if you encounter a problem it is almost impossible to get an answer
- You must email customer service and it’s hard to understand or tackle a problem via email
No way to address any glitches or problems, very little customer support cannot call via telephone
Lenore G.
Verified UserLaw Practice · Self-Employed
Simple and Intuitive Legal Billing Software
After initial set-up, which was not difficult (following instructions in the tutorial), I have been able consistently to record time easily and accurately and to create bills almost effortlessly. I really don't even think about this application -- I just use it.
- This was very easy to learn, thanks to a very clear tutorial, and is very easy to use
- Before I used RTG Bills I used TimeSlips, which I found complicated and easy to screw up
- The steps to follow to do anything are largely intuitive, although taking the tutorial in the beginning probably helped with that
- Additionally, the lifetime free support has been inordinately helpful
- While I have only used it perhaps three times in the 6+ years I have been using the software, I have always received a response within hours of sending the email, and the advice in the response has always solved my issue
- There is not much to dislike about the software
- I suppose that it is less flexible than some in designing one's bill, but I honestly don't care -- the bills look professional and are easy to read, which is what counts
- I suppose there are things it will not do, but it does everything I need
Switched From
It was non-intuitive and difficult to use. There was only a very short period during which support was provided without charge, and then I was on my own. Paid software support would have been prohibitively expensive. I never became comfortable with Timeslips. I suppose there may be things that Timeslips would do that RTG Bills does not, but as I never needed those things I never found out what they were.
Why they chose it
"Prior to using Timeslips, I had used a trial version of RTG Bills that I liked, but several people suggested that Timeslips was the industry standard for law firms. When I decided to ditch Timeslips, I reviewed the information on th RTG Bills website and decided that it really met my needs at a reasonable price, so I went back to it without considering any other solution."
Vicki M.
Verified UserLaw Practice · 2-10 employees
Good Value for a Small Firm
Verified reviewer
- The program ported our data from TimeSlips easy enough and was easy to learn
- The price is very reasonable for the program and it's very inexpensive to add users
- Our firm's biggest complaint is that users are not able to create clients in the program, which creates additional work for the admin
- The user must email the admin to create a new account
- If the admin is not available, then the attorney may forget to enter time once the client is created
- Seems like unnecessary work and I hope they fix this
Switched From
Sage Timeslips was outrageously expensive and would not support our version any longer.
Why they chose it
"Price"
Frank G.
Verified UserLaw Practice · Self-Employed
Outstanding and affordable time & billing solution
Five years ago my old time & billing program, a relic written in BASIC before the turn of the century, would no longer run on my newer computers. I set out to find the latest and greatest. What I found were many very pricey SAAS (software as a service) programs which required a monthly outlay and ran in the cloud. While that may appeal to some, I prefer to own a license and keep my data local (subject to extensive backup protocols to protect it). RTG Bills checked all my boxes and I have been very happy with the ease of tracking my time and client expenses and payments. Everything is easy to do.
- First of all, it is extremely affordable
- You purchase a license to use the software and, occasionally, pay to upgrade
- No monthly fees or or hidden costs
- Second, the service is OUTSTANDING
- Whenever I have run into a problem or had a question, an email to rep and I get an answer almost immediately
- Third, it is extremely customizeable
- I was able to create my own service codes and format my bills and reports
- If you have any questions, just ask representative and he will help you through it
- Fourth, it is very comprehensive
- I sometimes feel like I am only scratching the surface of its capabilities
- Fifth, it has a small footprint, both for the program itself and the data files
- I can't really think of anything
- A sole practitioner, I don't pretend to know what larger (than one
- ) organizations need in time & billing software so I'll leave it to others to comment
Switched From
I retired my oldest computer which still ran Verdict.
Why they chose it
"Cost, features, ease of use. And I have been very pleasantly surprised by the exceptional service provided."
John A.
Verified UserLaw Practice · 2-10 employees
Keeping it simple
I just like it
- I started using a timekeeping program to track both time and to keep a diary of what I was doing
- It made me much more confident in making bills because I could show the clients my work including commentary if I wanted to
- I remember writing to the company (the original Timeslips, not the current owners) thanking them for the product because my billing increased
- Unfortunately to outdo competitors, the industry keeps putting unnecessary components that cloud the basis purpose of keeping time for billing purposes
- RTG allows me to continue to do what I am trained at without needing to learn components I don’t need
- 1
- I would like the timer to shrink the taskbar
- 2
- As long as I am dreaming, I wish the timer would continuously flash or turn a bright color to remind me that it is tracking time
- 3
- A longer description field would be welcome
- I like to record a lot of text
- 4
- I wish the macro shorthand codes allowed more characters (max is 5)
Switched From
The version of Timeslips I used became obsolete when it became operable with a new version of Windows.
Why they chose it
"I needed something that let me do my job without requiring bloated software for time keeping and billing. RTG did that."
Anne B.
Verified UserLaw Practice · Self-Employed
Good for Solo Practice
Verified reviewer
- This software is easy to use
- Most billing software is designed for large firms that do civil practice and thus do not fit with my practice
- RTG Bills does work for my practice area, size and billing
- The cost is very reasonable, and the technical support has been very good
- Would like to be able to code activities/expenses for shorthand entry AND have those fees and expenses still itemized on the bills
- Last time I attempted this, there was only the possibility of getting a lump total if the short hand codes were used, so not a usable feature for how I bill
- Also, since the most recent version, I have to log out as a user and log in as an administrator to get updates
- The old way was better
Why they chose it
"Unlike Timeslips, RTG Bills works for my practice area, size and billing. The cost is very reasonable, and the technical support has been very good."
David B.
Verified UserLaw Practice · Self-Employed
Easiest Billing Software Made!
At the end of the year, I take the RTG Bills total fees number and enter into an Excel spreadsheet and/or QuickBooks and can quickly produce a Profit and Loss Statement and a Schedule C. RTG Bills totally simplifies the reporting of income.
- I am a sole practitioner and I tried several billing software products
- None were easy to set up or to use
- Then I tried RTG Bills
- Within 45 minutes, I was set up
- And shortly after that, I was entering time and then producing bills
- I have used various version of RTG Bills over the past ten years and have been extremely happy with the product
- Also for law firms, if you need to create ebills for Serengeti, Legal Tracker, etc
- , RTG Bills has an ebilling component that works very well
- I purchased a second license for another company I manage
- I could not figure out how to show all of my clients on one page - even when I only had four clients
- For some reason, it broke it into two pages
Switched From
The other programs were too complicated to use. Perhaps they are a good fit for a large law firm, but for a small law firm, they were just too much.
Alan G.
Verified UserLaw Practice · 2-10 employees
Most Bang for the Bucks
I have been using this system for 10+ years. Zero regrets. Zero down time. Zero lost data. If all the software I purchase performed this well, I would be even happier than I already am.
- 1
- Web based
- I run a touch screen laptop beside my office computers and log time without distraction
- 2
- Web based
- I can prep monthly billing at home on the weekends
- 3
- Upgrades are auto and seamless
- 4
- Maintains my history for years
- 5
- Crazy easy to change / correct entries from the draft billing screen
- 6
- Pricing is very easy on the budget
- 1
- Moving from desktop to web took some effort, but was a one off
- Only purchase the web version and save yourself a lot of effort
- 2
- Different billing rates for different clients takes some effort
- Apologies if there is a quick fix and I just haven't found it yet
Switched From
Timeslips was costly, upgrading all the time. I decided to move into a small product created by someone who had a lot of pride in what she / he was creating. Found it.
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