SAP Commerce Cloud

Review of SAP Commerce Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About SAP Commerce Cloud

SAP Commerce Cloud is an eCommerce platform designed to help businesses of all sizes streamline operations related to customer orders, inventories, payments, and sales across multiple channels. Key features include AI-driven merchandising, guided selling, product recommendations, shopping cart, search engine optimization, personalization, bundling and catalog management. SAP Commerce Cloud enables online retailers to create a progressive web app (PWA) storefront, update content based on customer’s behavior and run remarketing campaigns to reduce cart abandonment ratios. The application lets employees consolidate product data, improve content quality with built-in data validation and workflow processes and support multilingual catalogs for a global website. SAP Commerce Cloud comes with an application programming interface (API), which facilitates integration with several internal and third-party platforms, such as SAP ERP, Service Cloud, SAP S/4HANA, Customer Data Cloud and more. Pricing is available on request and support is extended via phone, email, knowledgebase, FAQs and resource centers.

SAP Commerce Cloud Screenshots

SAP Commerce Cloud Features

Features of SAP Commerce Cloud
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management

SAP Commerce Cloud Integrations

SAP Analytics Cloud logo
SAP Analytics Cloud

Customer Reviews

See why people love SAP Commerce Cloud

5 Star
33%
4 Star
67%
3 Star
0%
2 Star
0%
1 Star
0%
Oliver K.

Oliver K.

Verified User

Telecommunications · 1001-5000 employees

Used daily for more than 2 years
Dec 22, 2025

Improved Data Organization

The platform provides me with real-time reports and analytics on sales, user behavior, and product performance. This has allowed me to adjust prices, promotions, and inventory immediately based on demand. It has improved my organization at work, making me more productive.

What they liked
  • Previously, we had separate systems for catalogs, orders, and customer service, which greatly complicated management
  • With SAP Commerce Cloud, everything is now unified
  • I can manage products, prices, and promotions from a single location, and changes are reflected immediately across all channels, both on the web and in our mobile app
  • One of the things I value most is the flexibility, because we can personalize the customer experience based on their profile, purchase history, or even location
  • This has helped us increase conversions and improve customer satisfaction
  • Its price isn't the cheapest, but I feel its value for money is right
Room for improvement

The integration with the SAP ecosystem (such as S/4HANA or Customer Data Cloud) is excellent, but when you need to connect with external tools like third-party CRMs or specific marketing platforms, the process isn't always as seamless

Verified Professional

Information Technology and Services · 501-1000 employees

Used weekly for less than 12 months
Dec 22, 2025

Reseña SaP Commerce Cloud

Robusta solución para e-commerce, definitivamente hace que sea una herramienta importante para desplegar y usar en una organización dedicada al comercio electrónico.

What they liked

Integración, Incrementa la eficiencia a la hora de dsarrollar o configurar la herramienta, Herramienta poderosa para categorizar, catalogar, especificación de productos, promociones, etc

Room for improvement

Puede ser dificil de implementar, lentitud en carga de productos debilitan la experiencia de usuario, quizas mejorar la integración con herramientas no-SAP

Why they chose it

"Robustez, escalabilidad e integración con otros servicios de SAP."

Verified Professional

Computer Software · 1001-5000 employees

Used daily for less than 2 years
Dec 22, 2025

customizable storefronts and product configurations

Computer Software

What they liked

Offers powerful search capabilities, including faceted search and auto-suggest and provides real-time analytics and reporting

Room for improvement
  • Limited customization options outside of the provided interfaces and workflows
Arvind Kumar A.

Arvind Kumar A.

Verified User

Leisure, Travel & Tourism · 10000+ employees

Used daily for more than 2 years
Dec 22, 2025

Feature rich and easy-to-customize eCommerce platform

Undoubtedly, SAP Commerce is the leader in eCommerce platforms. SAP has been doing a great investment in keeping this platform ahead of its competitors by bringing a lot of innovation required to meet the demands of fast-changing information technology and shopping trends of customers.

What they liked
  • 1
  • In terms of features, it is ahead of all of its competitors 2
  • It comes with accelerators (pre-built storefronts) that are almost production-ready which accelerates TTM (Time To Market)
  • 3
  • It comes bundled with integration templates for many SAP products e
  • g
  • ERP, Marketing, CPQ, C4C etc
  • 4
  • This is built with open source technologies (e
  • g
  • Spring, Tomcat etc
  • ) and therefore it is easy to find resources with relevant experience
  • 5
  • The documentation is rich, and from time to time, the engineering/marketing teams organize webinars, release feature videos, publish blogs etc
Room for improvement
  • Earlier they used to have a dedicated Q/A (Question/Answer) website called, experts
  • hybris
  • com and it was extremely popular among Hybris (SAP Commerce) developers
  • The contributions from experts were so strong that for most of the questions, developers used to get a solution within an hour
  • However, probably as part of the cost-cutting process, SAP migrated it to answers
  • sap
  • com which is not dedicated to Hybris (SAP Commerce) and also not as attractive as experts
  • hybris
  • com
  • Most of the experts stopped contributing immediately and some stopped doing so after a few weeks
  • Ever since this migration, Hybris (SAP Commerce) developers have been struggling for solutions
  • A simple proof is that more than 70% of Hybris (SAP Commerce) questions on answers
  • sap
  • com are unanswered for over a year
  • As a result, many developers have been switching to other platforms since this migration
  • SAP must be spending 10 times more money on the marketing of SAP Commerce than the amount of money needed to support the dedicated platform but it seems SAP will realize this when it will be already too late to repair the damage
Bhaskar R.

Bhaskar R.

Verified User

Computer Software · 51-200 employees

Used daily for more than 2 years
Dec 22, 2025

SAP Commerce Cloud CCV2

Overall, SAP Commerce Cloud is the market leading solution when it comes to enterprise level commerce capabilities and with its superior extension capabilities and rich out of the box industry specific features set, SAP Commerce Cloud is ideal solution to enable your company to jump into the digital transformation bandwagon. Be it state of the art responsive storefronts provided by accelerators or headless commerce capabilities provided via open source Sparatcus, SAP Commerce provides endless opportunites when it comes to designing superior customer experiences which are future proof. New features are constantly released which allows customers to stay relevant and up to date in this ever changing digital commerce landscape.

What they liked
  • SAP Commerce Cloud solution is a market leader in Gartner magic quadrant for digital commerce and provides a superior omnichannel experience for its customers via its comprehensive suite of feature and functionality set
  • SAP Commerce Cloud helps customers in their digital transformation journey by providing state of the art user buying experience reducing time to market and total cost of ownership
  • Commerce cloud provides advanced industry specific B2B , B2C and B2B2C functionalities Out of the Box and comes with a stanard set of modules and extensions encompassing a very wide suite of features which allows customers to launch customer ready storefronts within no time
  • Commerce cloud is deployed on public cloud (azure) and the infrastructure maintenance is abstracted from the customers allowing them to focus on their business processes
  • The solution has in-built integrations to SAP ERP (ECC and S/4 HANA) via SAP Commerce Cloud Integration platform which provides OOTB integration flows(i-flows) to easily replicate master data and transactional data (Outbound and inbound)
  • SAP Commerce is truly cloud native and via OCC APIs and Cloud platform extension factory provides a superior framework to extend the cloud solution by seamlessly integrating to 3rd party systems
  • SAP Commerce comes standard with OOTB accelerators which provides a fully functional templated user storefronts ready to be deployed and configured as per customer needs via Smartedit solution
Room for improvement
  • Currently SAP Commerce Cloud can be deployed only on Microsoft Azure Cloud, though the plan is to roll out to other cloud providers soon
  • Synchronous order management is not supported with Cloud version

Verified Professional

Industrial Automation · 10000+ employees

Used daily for more than 2 years
May 28, 2026

Sap commerce formerly hybris reviewed with over 6 years experience

Industrial Automation

What they liked
  • Accelerators that allow a commerce application to kick start the development
  • Local environments which makes it easier to develop
  • Spring technology makes it faster and easier to deploy and maintain
  • Models are easy to define
Room for improvement
  • Requires higher system specs to run the server locally
  • Especially with CCV2 with docker and other applications required to run for starting up the server

Write a Review

Share your experience to help others make better decisions.

(0/5 Stars)

Decision Context

SAP Commerce Cloud

SAP Commerce Cloud

4.3
Pricing
Pricing available upon request
Visit Website

See what companies are saying about Software Advice

Great
Based on 619 reviews
Trustpilot
Professional Service

This is very useful service. The company presents itself in a very professional manner.

Ansuya, 1 hour ago

Subscription Successful!

You've been added to our newsletter.