Sapaad
Review of Sapaad Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Sapaad
Sapaad is a cloud-based point of sale (POS) and restaurant management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), customer relationship management (CRM), back-office management, inventory management, delivery management, kitchen display system, and reporting within a suite.
Sapaad features multi-location management, which enables users to monitor business from a single screen and make changes to menus across locations. The product is compatible with touchscreens and standard click screens.
Sapaad offers inventory management, customer management, e-commerce/online ordering, and delivery call center as add-on modules. It also offers integration with leading accounting software, such as Xero and Tally, and food and delivery partners such as Deliveroo, Zomato, Foodpanda, GrabFood, Talabat, Lalamove, Quiqup, Lyve and more.
Sapaad features monthly and annual subscription pricing based on the number of locations. The solution also allows users to connect to unlimited devices.
Sapaad Screenshots
Sapaad Features
Features of Sapaad
Sapaad Integrations
Xero
Google Pay
Zomato for Business
Customer Reviews
See why people love Sapaad
5 Star
40%
4 Star
50%
3 Star
0%
2 Star
10%
1 Star
0%
Baha S.
Verified UserRestaurants · 11-50 employees
Used daily for less than 2 years
very good and easy to use.
I use it for orders for check bill for setup the menu for anything about the Restaurant.
I'm using Sapaad almost for two years, and i like anything about Sapaad easy to learn and not complicated for using
- all is good and im very happy to using Sapaad
Zoltan B.
Verified UserFood & Beverages · 51-200 employees
Used daily for more than 2 years
A POS that delivers.
Sapaad is an excellent POS system that streamlines restaurant operations effortlessly. Its user-friendly interface makes managing orders, inventory, and sales a breeze. The integration with delivery platforms is seamless. Overall, Sapaad is a reliable and efficient solution.
- - User friendly interface - Delivery aggregator integration
Difficulty to pull some customised reports, although with the new Vintage feature we can see improvements
Mark M.
Verified UserFood & Beverages · 51-200 employees
Used daily for less than 2 years
Not Worth the Low Cost!!!
I think the people at Sapaad want to do a good job, everyone I have talked to has been very polite. However kindness does not take away from the fact that this entire software is a Beta version at best and not ready for actual implementation in a full service restaurant. I don't even think it would be good for QSR. I
- Absolutely nothing
- The inventory program is possibly the only redeeming quality of this product, but it is mediocre at best
- Where do I begin
- - Unable to enter tips on Walk-In Orders - Unable to merge tables - Unable to make a floor layout for your dining room - KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket - Servers have to log in using an email and password, no keycode for quick entry - If you would like to enter in discounts, server must either have full access to give discounts or they must log off and the manager must log in, in order to give discount - Tagging food items for proper reporting is a convoluted process - Inventory system is not designed to consider purchasing alcohol
Ivan G.
Verified UserRestaurants · 51-200 employees
Used daily for more than 2 years
Recommended for a small and avarage size of bussineses.
Verified reviewer
- Easy setting - prompt activation - understandable interface
That's a wonderfull system which exist a years on the market, and it has potential
thiru n.
Verified UserRestaurants · 11-50 employees
Used daily for less than 2 years
Simple, Easy to use
Verified reviewer
- POS Integration with 3rd Party, Online Ordering system
- 1
- don't have Nondiscountable items, when we have to give discounts for the total bill
- it also affects the promo items
- 2
- SMS OTP issues, customers not willing to do this process, the login process is simple
- 3
- CRM does not collect more data and is not useful for promotion
- like, retarget the customers
- 4
- it does not have many options for discounts in online ordering
- like buy 1 get 1 free, the second item 50% off 5
- it does not have any feedback forms or surveys
- 6
- Do not have any option to share the invoice via WhatsApp / email
- the still traditional way of printing 7
- Sappad online, header section ok
- footer section need to modify
- like adding Sm links, address, contact numbers 8
- Reports do not have control for date/time
- for example
- if we give access to see business report for cashier, to settle the payments daily
- they can able to see the report for the whole year
- its not good for restaurant owner view
- 9
- Need training mode, to train people without affecting the regular data
- 10
- Very hard to draw area for delivery section
- if we draw manually
- some areas missing
- 11
- do not have options to collect a delivery fee, ie
- order below $50, will get a delivery fee of $5 and an order value above $50 will be free delivery like these options unbale to make it 12
- Food delivery time must be calculated delivery time(based on the delivery area) + Preparation time
- It simply calculates short and long-distance as same
- also showing the same for pickup
Chad G.
Verified UserRestaurants · 11-50 employees
Used daily for less than 2 years
Easy-to-use system. Top notch customer service!
Restaurants
- I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo
- It seemed to have pretty much everything I was looking for
- We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory
- It's cloud based so it's much easier for the staff to work with
- Our old system had to be loaded on every POS and device
- it was a pain
- It's so easy to see exactly what's going on at the restaurant if we aren't there
- We really like that
- On other systems the "remote" login is only for viewing stats or things, not full on
- Your customer service is top notch
- I don't think I've ever said that about any company
- They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for
- As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature
- Before I'd have to export all the data and then import it into Excel and run it through a system I had created
- This is MUCH easier
- and, I can do it from my phone on a train
- Since we are a full service restaurant, we have specific needs over other business types
- We'd like to have the ability to transfer individual items between tables
- Now we have to void the item and add it to the other table
- Also it would be great if we can label a table instead of a static number
- We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps
- It makes service a lot easier
- These are only the small stuff
- Overall, we like the system and we have adapted to it, which is great
Zakarya Z.
Verified UserRestaurants · 11-50 employees
Used weekly for less than 2 years
Best customer service over competition!
Restaurants
- Sapaad is great
- It's practical, easy to use
- It's accessible from any device and I can have multiple user points
- Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go
- What I like most is the customer support
- They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging
- It's one of their biggest advantages
- After-service is super important for businesses like ours
- There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition
- What I like least is that it should work efficiently while offline
- I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle
- What would be more convenient is a manual process that allows the orders to be printed in the kitchen
- Secondly, there should be a search mechanism in the CRM to search by customer name
- People change their number often, searching by name would be good
- Also collaborating with other food aggregator platforms would make life easier
Nicola C.
Verified UserFood & Beverages · 11-50 employees
Used daily for less than 2 years
Easy access of monitoring sales and identifying trends
Food & Beverages
- As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations
- We found Sapaad to best complement our meal plans and our day-to-day operational requirements
- We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly
- Meals are auto-printed in the kitchen on the day and prepared fresh
- Sapaad provides easy access to monitoring our sales and revenue with live reports
- We love that we can identify sales trends in our business, at a glance
- The software is easy to learn and we have had no difficulty in learning it ourselves
- But I think on-site training and support would be more effective
- Having said that, it has been fine for us and we've also had help when required
Verified Professional
Food & Beverages · 2-10 employees
Used daily for less than 6 months
Best for Delivery Management but has 2 critical gaps
Overall it is a positive experience and their support team is responsive. I hope they address the outstanding gaps. A but pricey compared to others in the market but has a unique value in delivery management.
- 1)The system is easy to setup and configure
- I did the full setup using their intuitive user interface and support email
- 2) Menu management is easy
- 3) My staff learnt how to use the system quickly on their own
- 4) Gives clear visibility on customer delivery orders
- 5) Handles food aggregators and referrals exceptionally well
- 1) No ability to take advance payment against delivery orders
- (Critical for large orders or orders placed in the restaurant)
- Have to manage advance payment manually outside the system
- 2) No ability to change date of future delivery orders
- (Critical as customers tend to change the date often)
- Have to void the order and create a new one
Why they chose it
"Delivery Management and CRM functionality. Intuitive User Interface."
Abdul Hakim Q.
Verified UserFood & Beverages · 11-50 employees
Used daily for more than 2 years
Accurate and user-friendly system
Verified reviewer
- I like the accuracy and that all my business information is online and up-to-date
- Sapaad provides detailed reports of my restaurant performance that have helped me in streamlining my operations and decision making
- I can access my reports from anywhere as it is online
- The system is very user-friendly
- I am pleased with the current features in Sapaad since it has everything I need for my restaurant business
- I found the pricing for registering a new branch a bit high
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This is very useful service. The company presents itself in a very professional manner.
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