ServiceTonic

Review of ServiceTonic Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About ServiceTonic

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion. Core features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars. ServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.

ServiceTonic Screenshots

ServiceTonic screenshot ServiceTonic screenshot ServiceTonic screenshot ServiceTonic screenshot ServiceTonic screenshot

ServiceTonic Features

Features of ServiceTonic
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal

Customer Reviews

See why people love ServiceTonic

4.5 / 5
Write a Review
5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%

Domenec G.

Verified User
Used unspecified for unspecified
Dec 22, 2025

ServiceTonic Software for IT Management

The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

David G.

David G.

Verified User

Pharmaceuticals · 51-200 employees

Used daily for less than 2 years
Dec 22, 2025

Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva.

La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata. El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos. A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

What they liked
  • Servicetonic tiene diversas ventajas: - El servicio web no requiere instalación y las funcionalidades son completas
  • Es accesible desde cualquier dispositivo
  • - Total personalización y adaptación a los flujos de trabajo de la empresa
  • - Autogestión y autopersonalización para tener máxima eficiencia
  • - Es muy sencillo de utilizar
Room for improvement

Nada en especial, Servicetonic realmente tiene un valor enorme para la organización

Write a Review

Share your experience to help others make better decisions.

(0/5 Stars)

Decision Context

ServiceTonic

ServiceTonic

4.5
Pricing
Starting at €20.00 per month

See what companies are saying about Software Advice

Great
Based on 619 reviews
Trustpilot
Professional Service

This is very useful service. The company presents itself in a very professional manner.

Ansuya, 1 hour ago

Subscription Successful!

You've been added to our newsletter.