ServoDesk
Review of ServoDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ServoDesk
ServoDesk Screenshots
ServoDesk Features
ServoDesk Integrations
Customer Reviews
See why people love ServoDesk
Lauren C.
Verified UserInformation Technology and Services · 11-50 employees
Simple and easy to use
Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.
The software is easy to use for all employees and does not require weeks of complex training
- We had a few teething problems with setting the email integration up, due to our internal security levels
- Once we resolved this issue, the system worked well and the email integration now runs smoothly
Switched From
Whole company CRM move.
Why they chose it
"Ease of use, with increased functionality should we need it as we grow."
Jacqui S.
Verified UserEducation Management · 501-1000 employees
Ayrshire college
my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent
Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal
Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users
Valon F.
Verified UserMarketing and Advertising · 51-200 employees
Simplisys Ticketing System Review
Verified reviewer
- It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems
- Traffic lights are very useful for a quick glance and it is very adaptable to all system process
- Dashboards and reporting can be improved to have a newer feeling and faster response rate
- Saying this, they do make changes to the system when needed to improve the end user's experience
Keerthi J.
Verified UserComputer Software · 11-50 employees
Service management at its best
Great from start to finish, from initial configuration help to ongoing support.
- Unbelievably easy to configure and use
- Notwithstanding great Automation and Ai features
- Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze
I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports
Robert K.
Verified UserReligious Institutions · 1001-5000 employees
Simplisys Service Desk
This gave us the ability to communicate out to the great church which we did not have with our older system.
- Its cloud based so I have nothing to patch and look after
- It ties into Active Directory nicely and everything can be done from a single pane of glass
- The ability to log quick calls is nice and I do like the reporting side of things
- We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland
- The support we have received from initial contact has been great
- So much that I am trying to roll this out into other dept's
- It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have
- However what it does have is UK support
- No remote control for Apple Mac's
Why they chose it
"UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor."
Russell D.
Verified UserInformation Technology and Services · 2-10 employees
Simplisys for IT support MSP
We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to.
- The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless
- The software is simple, fast and intuitive to use
- All our users have been up to speed on using it within a day or so of having access
- Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require
- Nothing so far as all problems we've had have been addressed quickly
Switched From
Previous product was slow and generally unreliable
Why they chose it
"Price and functionality"
Lauren J.
Verified UserInformation Technology and Services · 51-200 employees
Outstanding
The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email
- Its very easy to use and very customisable to suit the need of your business
- It can be as complex or as simple as you want it
- I love the whole traffic light system and dashboards you can create
- There isnt anything i can think that i like least
Why they chose it
"They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it"
Alan R.
Verified UserAutomotive · 51-200 employees
Excellent customer service and support.
Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent.
- We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company
- Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets
Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff
Tony J.
Verified UserTelecommunications · 11-50 employees
Great Product met our needs
Great functionality and ease of use. The support guys were extremity helpful when needed.
- It performs the core functions extremely well; Data entry, Data Management and Data Output
- All underpinned with a very easy to us Business rules Engine to drive automation
- If I had to be picky, then too many standard reports out of the box
Switched From
Better functionality.
Simon B.
Verified UserConsumer Services · 1001-5000 employees
Great Product with Integration
Verified reviewer
- The software is so easily customisable out the box to fit with our requirements
- We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis
- The support and extra help from them is amazing and even provide up to date training for my team when needed
Not much other than the ability to customise the theme to match the corporate colours would be nice
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.