SevenRooms
Review of SevenRooms Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About SevenRooms
SevenRooms Screenshots
SevenRooms Features
SevenRooms Integrations
Customer Reviews
See why people love SevenRooms
Stephen M.
Verified UserHospitality · 201-500 employees
Game Changer
SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.
- Ability to provide a more customized experience for our valuable guests
- TripleSeat integration comes with major limitations for us
- Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons
- Currently unable to use right now
Michaela S.
Verified UserHospitality · 51-200 employees
My honest review about sevenrooms
I would give sevenrooms a 7/10 In terms of user friendly interface.
I like the customization regarding the events section and customizing the shifts for special events etc
It can be tricky when making new shifts (sometimes they conflict and you have no idea why they do not work or they overlap when you try again)
Switched From
We have two venues under our umbrella. We trialed using OpenTable at one of our venues while keeping sevenroom at the second venue. After 1.5 years of using OpenTable, we made the switch to have both venues operate with sevenrooms
Why they chose it
"Dynamic pricing and more customizations for reservations/ special events"
Ilaria L.
Verified UserHospitality · 51-200 employees
In love with SevenRooms!
Our venue is using SevenRooms since years and I cannot recommend it enough. Comparing it with other platforms, it is super easy to use and there are a lot of automations that you can set up that are very helpful to run your service smoothly.
- SevenRooms is a great platform for restaurant reservations
- It is easy to use and the customer service is always helpful and able to assist in every way they can
- Roughly a year ago the reporting section changed and it was not easy to familiarize with it at the beginning
- The previous reporting was easier to navigate
alex r.
Verified UserHospitality · 11-50 employees
Good, but needs work
Overall, I think SevenRooms is a good platform and service, but I think it could be much more user friendly and the app is also impossible to use. There are lots of ways it could be improved!
I like that SevenRooms allows our restaurant to function by organizing reservations and gathering notes on members and frequent diners
I wish that SevenRooms was able to integrate with our other platforms that help us run a members' club and I've noticed that there are some glitches, like the platform assuming that tables are always overbooked
Katherine J.
Verified UserHospitality · 51-200 employees
Sevenrooms Helps our Business Market more to Guests
Love using Sevenrooms for our two venues! It's been a great experience having these platform connect with all of our other systems for booking
We use the platform for all booking reservations, marketing events and email blast and it also aligns with our event Software Tripleseat
The marketing section isn't as advanced as OpenTable as the reach that the system isn't as advanced but it will get there
Switched From
Pricing structure and wanted to see the capabilites of Sevenrooms
Caitlin H.
Verified UserHospitality · 201-500 employees
SevenRooms Review
Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.
- User friendly- clean face
- Easy to train new employees- easy set up and access
- Customizable features
- Feedback Reviews
- Instagram + events Widget
- Export clients by tags
- Tags in general
- 1)Sometimes loading glitches
- 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties
Verified Professional
Restaurants · 11-50 employees
Love SevenRooms
I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.
- It's easy to use, continually improving, always staying ahead on trends
- I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant
They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost
Sarah D.
Verified UserRestaurants · 11-50 employees
This is great!
Even though we selected another reservation software, I was impressed with the customer service and timely responses.
I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system
- It is a tad more costly than we were anticipating
- Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants
Mihailo D.
Verified UserAccounting · 51-200 employees
SevenRooms review
Verified reviewer
Great customer data capture, they allways know what i want, and i can see the history of guests
- Just one thing, color in the software is somehow boring
Verified Professional
Food & Beverages · 201-500 employees
Great metrics for assigning tables
The features ultimately outweigh the cost
- The system is quite smart in its approach to table reassignment and pacing
- While the features are a benefit- the cost is high for a reservation system
- Updates are made frequently without notice
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