SilkStart MultiChapter
Review of SilkStart MultiChapter Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About SilkStart MultiChapter
SilkStart MultiChapter Screenshots
SilkStart MultiChapter Features
SilkStart MultiChapter Integrations
Customer Reviews
See why people love SilkStart MultiChapter
Aleksandra N.
Verified UserInternational Trade and Development · 5001-10000 employees
SilkStart Review
Creating membership plans, collecting dues, facilitate renewals, viewing member data, all in one place.
- Easy program helping you ut with management, I loved the mobile version of it
- I didn't notice anything I didn't like in particular
Ron J.
Verified UserGovernment Administration · 51-200 employees
The Benefits of CRM and Great Website Integration in One Package
SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple
- Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members
- Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization
- With SilkStart, this was easy to do - even for people with limited experience on website publishing
- SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment
- A process that used to take days was reduced to minutes
- Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment
- With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency
- Many organizations hold events - either as their primary raison d'etre or as fundraisers
- With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them
- For my client, integration with their QuickBooks system was important
- SilkStart delivered
- It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities
- A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available
Kim B.
Verified UserInternational Trade and Development · 51-200 employees
Pleasure to work with SilkStart
We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.
- Modules cover all the aspects of the business we need
- The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules
- When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched
- They are good at explaining timelines, sprints and priorities
- Communications module still needs a lot of work
- The templates are very glitchy, image library is difficult to use and cannot manage the images in any order
- There's no easy way to send an event notice without creating it in group email module and building from scratch
- The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements
Tricia G.
Verified UserEducation Management · 2-10 employees
SilkStart Database and Website-a great choice
I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!
Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time
- The cost was a little higher than that of others we compared
Martin B.
Verified UserNon-Profit Organization Management · 2-10 employees
Great choice for small to medium sized not-for-profits.
One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system. The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs. I would not hesitate to recommend SilkStart.
- Cost effective, fresh templates
- various design options with the use of the many widgets available
Not really a con, but the SilkStart is targeting a segment of the not-for-profit market
Greg R.
Verified UserRetail · 2-10 employees
Clumsy
Verified reviewer
This software is fairly basic and makes life pretty easy for those in the office who need some simple things
- It's clunky and slow
- Customizing pages is very difficult and a challenge
- Google Page Speed gives the site very low marks, especially on mobile
- The email tool is difficult
- Overall, the package feels very late 90's
Matthew H.
Verified UserI am generally unhappy with the service overall.
Used weekly for less than 2 years
- Staff and support team are top notch and are a real credit to the service
- Developers are skilled and resourceful
- Everyone deserves raises
- Features are restrictive with no improvements on the near horizon for my needs
- Basic developments cost additional money but have no exclusivity to the user who funded them
- Basic features did not work as intended and I spent personal time helping team troubleshoot their own system
- Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended
Dillon L.
Verified User2-10 employees
Very happy transition!
We're happy to be customers!
- SilkStart provides a super simple interface for quickly managing your website and users
- Our organization is completely driven by volunteers, so the simplicity of SilkStart has been a huge help to our small society
- We were in a tough situation with our old website a few years ago and the SilkStart team was able to transition our site quickly and successfully
- It's very difficult to find something negative to say about SilkStart
- We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround
Stephen K.
Verified UserMarketing and Advertising · 2-10 employees
Good System If You Keep an Ace at the Controls
We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS.
- The user interface and the support
- It is not as configurable as it should be
- We think that for the price it should be doing more for us
Annie J.
Verified UserCivic & Social Organization
Great member management platform
Civic & Social Organization
- Our organization is thrilled with our new website backed by SilkStart’s robust platform
- With this website, we get the best of both worlds: an award-winning website that projects a modern online image, without having to spend the effort to put it together
- From the beginning, our site has been easy to use and we can make our own updates with no technical skills required
- The features they develop are exactly what we need
- SilkStart gets organizations
- Truly
- End of story
- If we do run into any snags, Silkstart’s topflight customer service is super responsive
- Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages
- Thank you SilkStart for making managing 700 members so easy
- That their software is proprietary
- While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business
- We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them
SilkStart MultiChapter
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