SimpleWorks

Review of SimpleWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About SimpleWorks

SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore and development centers in Nagpur and Hyderabad, Simpleworks ensures high scalability and adheres to ISO 27001:2013 standards, providing a reliable and secure platform. Our expertise extends beyond the Asia Pacific region, allowing businesses in the Middle East and North Africa to leverage SimpleCRM's robust features and capabilities to streamline customer relationship management and drive business growth. With our comprehensive solution, businesses in these regions can enhance customer experiences, optimize processes, and achieve their CRM objectives with confidence. The solution offers a diverse portfolio of products tailored to meet various business requirements. It includes an Omnichannel Support Centre System, Omnichannel Lead Management System, Marketing Automation, Sales Mobile App, Smart AI Chatbot, Digital Account Opening Solution (Mobile App & Bot), and AI-Based Predictive Analytics. This comprehensive range of products empowers businesses to stre...

SimpleWorks Screenshots

SimpleWorks Features

Features of SimpleWorks
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management

SimpleWorks Integrations

PayPal logo
PayPal
Telegram logo
Telegram
Viber logo
Viber
WhatsApp logo
WhatsApp
Docusign logo
Docusign
Metabase logo
Metabase

Customer Reviews

See why people love SimpleWorks

5 Star
60%
4 Star
20%
3 Star
20%
2 Star
0%
1 Star
0%
travis q.

travis q.

Verified User

Real Estate · Self-Employed

Used daily for less than 6 months
Dec 22, 2025

Good and simple and inexpensive

Verified reviewer

What they liked
  • The price, best for startups with low capital
Room for improvement
  • Not as many features as other crms, so i switched products

Hemalkumar V.

Verified User

Education Management · 201-500 employees

Used daily for more than 2 years
Dec 22, 2025

Excellent with Intelligence

As mentioned earlier, it is our daily driver whether from the employee side of the participant's side. It makes our life way easier. However, I still believe in the fact that there will always be a chance of improvement.

What they liked
  • SimpleCRM is our daily driver for incoming Enquiries and gives us the flexibility to work based on our customization
  • Whenever and wherever you need you can import/export data according to your needs
  • In our institution, we offer three different kinds of Executive Education programmes which have a unique way of dealing and SimpleCRM has proven here its area of expertise
  • Great Work
Room for improvement
  • We have faced many queries related to exporting the data which I am not able to understand
  • Record shows differ from the downloaded
  • Eventually, that costed us from our vendor as service charge
  • As we are working daily with the software I think the look can be a bit more refine/modern just like different themes we have on the phone
  • Not that customization but simple color change options will do the work
Switched From

Because of the Business Growth and the high level of customization demand.

Why they chose it

"Based on my knowledge, not considered any other product."

Umesh J.

Verified User

Insurance · 501-1000 employees

Used daily for more than 2 years
Dec 22, 2025

SimpleCRM - User Comments

Average

What they liked

This product is good and has so many features which could help your organization and MI in supporting business

Room for improvement
  • The system is not stable
  • The functionalities you tested and confirms goes wild in usage
  • No track of the same also unless user find it out
  • Also when we request a change, it would be done but they never see the side effects of it
  • Many times, once the requested one is corrected, there is another issue raised due to that correction,

Shyamala D.

Verified User

Insurance · 1001-5000 employees

Used daily for more than 2 years
Dec 22, 2025

Insurance CRM that streamline the scattered processes

The CRM solution helped us to streamline the scattered processes into one system. It helps to monitor SLA's and violations. A great level of transparency is a plus point.

What they liked
  • A great level of customization is possible
  • The team is supportive when it comes to changes
  • The solution was required to connect a branch network of 260 and 1000+ employees
  • The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client
Room for improvement
  • Interfaces are not user friendly
  • The outlook is complicated
  • Standard format
Switched From

Complex. New server requirements arised and the implementation needed high speed netwrok connection across the company.

Why they chose it

"Comparing with the renowned service providers, the pricing is low, licensing was flexible. Considering the amount of customization, the system seems robust Technical support was available wherever needed. The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client."

Verified Professional

Banking · 2-10 employees

Used daily for more than 2 years
Dec 22, 2025

Wealth Management Firms Most Suitable SimpleCRM

One of the best tools I have seen to manage our client's wealth and portfolio. Very exciting with it's AI and ML-based sentiment analysis with product suggestion engine.

What they liked
  • It helped us to manage all our client portfolios effectively and generate a profitable dashboard for each customer
  • The customer 360 allows smart tile for all capital management and trading details from stock trading system integration
Room for improvement
  • As of now I genuinely don't think there is any

monali C.

Verified User

Education Management · 501-1000 employees

Used daily for more than 2 years
May 28, 2026

Simple CRM software Review

Benifits : Critical Data Management. Ease for call centre team. Difficulty: Report parts At the time of agreement update version was not clear understanding was there.

What they liked

With this software ther is 'Ease in operation' for the users speard accross India

Room for improvement
  • With this Reports are not easily confrigable
Why they chose it

"1. Cost 2. Customise as per organization"

Rasika P.

Verified User

Insurance · 501-1000 employees

Used daily for more than 2 years
May 28, 2026

Insurance CRM most suitable for claim services with AI & chatbot

Everything we have in customer 360 in tile form is amazing. The best role of our Machan (Chatbot) that's integrated on our website for customer's direct integration and claims automation.

What they liked
  • SimpleCRM is most easy to adopt and the ability to integrate with our other applications gave good customer 360
  • Claim submission and approval - full automation AI enabled Chatbot with SimpleCRM will add more value to our service management
Room for improvement
  • Training material and knowledge base should be better
  • Some good training videos will be more helpful

Cyrus M.

Verified User

Information Services · 51-200 employees

Used daily for more than 2 years
May 28, 2026

Review - SimpleCRM

As a business we have been with SimpleCRM since it started. We are very pleased with the leadership, management and desire to continually enhance the product as per change of service requirements .

What they liked

it is a modular software, which allows for different aspects and elements of unrelated information to be saved within its own silos, but with the benefit of using these elements together to create products and services

Room for improvement
  • As with all software it has bugs, but no real game changers

Nalan P.

Verified User

Insurance · 1001-5000 employees

Used daily for more than 2 years
May 28, 2026

SimpleCRM to manage your sales funnel better

Giving a visibility to bancassurance partners on the leads they given, Implement sales behavior to manager new business funnel

What they liked

It has a built in structured platform which enables to build customized UIs on top without changing the core functionalities

Room for improvement

Better to reduce number of steps as it create more complexity and user friendly issues

Why they chose it

"Price was competitive over other product and long term relationship"

Afreen C.

Afreen C.

Verified User

Financial Services · 51-200 employees

Used daily for less than 6 months
May 28, 2026

Waterfield Advisors Feedback

Better lead management. Client tracking on the go.

What they liked
  • Easy integration with other software
  • Great Assistance and team support for query redressal
Room for improvement
  • Improve in the UI, apart from that the application and its features are great
Why they chose it

"Cost effective Customization Great service Mobile app feature"

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SimpleWorks

SimpleWorks

4.5
Pricing
Starting at $30.00 per year
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