Symphony

Review of Symphony Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Symphony

An Inc. 5000 fastest growing private company, recognized by Gartner as a top viable vendor for Integrated Revenue and Customer Management solutions via its Symphony suite. Carriers and Service Providers must be Agile in launching new services and distribution channels. A transformative and differentiated customer experience is critical in retaining and winning new customers. Eliminating disparate systems through a single-stack architecture will deliver the Costs Leadership position required to win. IntegraTouch and Symphony deliver all these benefits. Symphony is a Retail and Wholesale solution encapsulated in a single architecture. Deployment via SaaS or On-Premise with SaaS-like pricing. Symphony scales horizontally, allowing a low entry price point for Startups through Carriers/MNOs, supporting millions of customers. Carriers may want to leverage Symphony for new LOBs such as OTT and IOT services for the complete customer life-cycle. Symphony is an open-architecture which can be integrated with any legacy software. Eliminate swivel-chair interactions with your customers’ from Configure, Price, Quote, to Automated Account Creation, Service Assignment, Provisioning,...

Symphony Screenshots

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Symphony Features

Features of Symphony
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management

Customer Reviews

See why people love Symphony

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John S.

Verified User

Telecommunications · 2-10 employees

Used daily for less than 12 months
Dec 22, 2025

This CRM isn't just the violin, or piano, or bass. It's the entire orchestra!!

My experience has been awesome so far! When I started this process in the back of my mind I wanted to eventually develop my own solutions in-house. That thought has been thrown out to sea since. I honestly can't wait for what the future holds with Symphony. I am a highly analytical and hypercritical user. If I think there's room for improvement I provide feedback. I'm probably their most chatty partner, and they welcome it all because of their insatiable hunger for improvement. They take everything into consideration and no idea is shut down. If it makes sense and can benefit the ecosystem, they get it done!

What they liked
  • Every CRM is only as good as it's team, and the team at Integra Touch is world class
  • I've worked with several other providers and none come close to the value proposition offered in Symphony
  • They show you that they care about your goals, your vision, and most importantly you as a person
  • They are highly talented, detail oriented, customer focused, and passionate
  • Those intangibles are what will continue to evolve Symphony in the spirit of it's partners and what will keep Integra Touch in business and growing for many years to come
Room for improvement

No solution is completely perfect for your vision, however, in the several months I've been immersed in this CRM Integra Touch has listened to what's important to our model and implemented solutions at warp speed

Why they chose it

"The team"

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Decision Context

Symphony

Symphony

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Pricing
Pricing available upon request
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