Synap
Review of Synap Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Synap
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Customer Reviews
See why people love Synap
Nezda L.
Verified UserLogistics and Supply Chain · 11-50 employees
A great tool for exam management
Previously, we held exams over Zoom, with the exam paper on a Word document. This posed various issues with cheating etc .Synap provides the delegate and exam management and security we need.
- Easy to set up, maintain and use
- When I have any problems, the chatbox is almost always answered quickly and issue is resolved within 20 mins or so
- They listen to our suggestions and take them on board
I think all of our issues have been resolved and, where relevant, our suggestions have been taken on board and a permanent feature
Why they chose it
"It offered everything we needed in a simple, cost-effective manner"
Laura C.
Verified UserE-Learning · 2-10 employees
Ease of use and customizability are key
Verified reviewer
- The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need
- It's an easy system, with surprisingly robust features
- Because we were using the system in a unique way, there were minor issues
- Synap's team was able to help us through those issues
Switched From
Synap was the whole package. We didn't have to cobble together other add-ons to try to make the system work the way we wanted it to. We are a small company and Synap had a pretty robust basic package with lots of room to grow. I can see Synap's services providing our needs as we grow.
Declan O.
Verified UserMedical Practice · Self-Employed
An expensive but not a happy experience
Used it very briefly then had to cancel my subscription as there was no appropriate tier which would match my level of activity. Any potential useful interoperability features were confined to the higher subscription level although my concern was that even with that level I wasn't confident of there utility. Similarly, there was a tiered customer support level associated with subscription levels. The features linked to the tiered price range extended to how one engaged with users specifically the potential 'tutor' group.
- Variety of assessment modalities
- Reasonably effective processes to contact and engage your 'student' group
- Not instinctive, nor intuitive and not easy to find your way around the command menus
- Poor integration and potential intra-operability with LMS tools such score, xAPI and LTI
Why they chose it
"I thought it had a better exam platform to meet my needs"
Steve F.
Verified UserGovernment Relations · 2-10 employees
UK Flour Millers
Experience has been smooth, with continuous support and guidance to ensure each exam lands and is executed with minimal errors
- Customer Service, dedicated account manager
- Lack of Hot spot or drag and question and answers
Why they chose it
"The ability to land and set up quickly and the support available - felt like every voice mattered, not just another number (customer) TestReach was a company we initially looked at which are not listed in the drop down"
Elise M.
Verified UserComputer Software · 201-500 employees
Distributing Exams and Study Materials is a Snap in Synap!
Amazing. The support we have received is really top-notch, we really felt like we were getting the "White Glove" treatment, even as a smaller company!
- The number one thing we love about Synap is the support
- There is an extensive library of documents, and on top of that we can quickly message the support team anytime
- Our rep [sensitive content hidden] scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless
- There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day
- The interface is easy and intuitive for both educators and learners
- There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier
- The support team was able to find a creative solution to every request, so it is all working just fine
Switched From
Brainshark did not have many of the features we needed for a technical certification exam.
Colin M.
Verified UserEducation Management · 11-50 employees
We made the right decision!
Overall i couldnt be happier with my experience with Synap. The things they don't do that i would like I know they are looking at because they care what their customers say. I always feel listened to and even if a request is a "no", they explain why but then work with me to find an alternitive and often better outcome.
- Nothing is ever too much trouble for them, from major changes to minor improvements
- Their platform is excellent and i highly recommend it, its the service I get from [sensitive content hidden] and the team that i love
- Working with Synap is more of a partnership than a transaction and it makes my job so much easier
- I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it
- The product is customisable as mentioned as a pro, but this can sometimes rely on code which can sometimes have an issue but the team are always on hand to respond quickly and resolve
- The platform also doesnt do absolutely everything i WANT, but it does do everything i NEED so not a big deal
Switched From
Poor functionality and poor service support
Why they chose it
"A number of factors, mainly the ability to work with the team to ensure all my functionality requirements were met at a reasonable price"
Sharaf K.
Verified UserHospital & Health Care · 2-10 employees
Highly Recommend
Our experience using Synap has been overwhelmingly positive, we’ve been able to streamline our exam delivery process while ensuring the highest levels of security and efficiency. Synap’s intuitive platform has made it easy for both our team and candidates to navigate, making exam creation and delivery seamless.Security is a top priority for us, and Synap has delivered in this area as well, offering a secure environment for exam delivery that gives us confidence in the integrity of our assessments. Overall, Synap has truly enhanced our exam process, providing a flexible, secure, and engaging platform for our team. We’re excited to continue using it for future training and certification efforts.
- We’ve found Synap to be an invaluable tool for securely delivering exams
- The platform’s intuitive interface makes exam creation and delivery straightforward, while its adaptive learning technology ensures that each candidate is assessed based on their individual progress
- Synap’s robust security features give us confidence in the integrity of our exams, and its progress tracking offers clear insights into each technician’s development
While Synap is excellent for online learning and exam delivery, having more offline access options could be beneficial for technicians who may not always have reliable internet access, especially in remote areas
Emalee C.
Verified UserChild Day Care Services · 11-50 employees
Great work!
Great company with friendly, knowledgeable staff.
Any problems resolved and information given to stop the same issue happening again
- Can sometimes take a little while for a reponse
Hamzah B.
Verified UserE-Learning · 2-10 employees
Has Everything You Could Ask For
As an education company Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synaps unique spaced learning feature and overall easy to use platform allowing anyone to easily navigate through the site.
- What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product
- The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see
- Overall its just made life easier for our students
- Literally have nothing to say
- Only downside is I wish I would've been with Synap earlier as it would've made things a whole lot easier :)
George B.
Verified UserEducation Management · 2-10 employees
Set up an LMS for my EdTech company.
From the experience I've had so far with Synap, the team seem to have an in depth understanding of the difficulties and logistics of training and helping employees study for exams, with some pretty neat cognitive research behind it too. They set up an LMS for my edtech company in minutes and continue to work with and support us getting everything on there. I'm sure it'll continue being a key part of our business strategy going forward.
- Just recently discovered Synap when looking to create an online learning platform for my company's user base and I was seriously impressed
- It really is THE new platform to utilise for businesses looking to implement e-learning for their employees quickly and efficiently
- Very intuitive software
- Can't fault the platform yet (been using for circa 6 months now)
- let's hope it stays that way
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