TenFold
Review of TenFold Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About TenFold
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TenFold Features
TenFold Integrations
Customer Reviews
See why people love TenFold
Atul K.
Verified UserComputer Software · 10000+ employees
Keeping an eye on your application development and sales reviews
By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office.
- Once everything is said and done, I adore the analytical data that Tenfold offers
- It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation
- I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM
- It offers unparalleled speed compared to its rivals
- I enjoy how easily it can be done using the pop-out feature and the little window that is available
- I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed
- They have been difficult to contact in customer service and do not frequently update
- I enjoy these modest upgrades, but I could live without them
- Direct dialling or incoming calls are not tracked by it
- It would be the ideal programme if it could in some way do that
Jason C.
Verified UserInternet
Great App for a Growing Sales Team
Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.
- We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance
- The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views
- My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition
- Tenfold's customer service is fast and effective
- They are consistently improving the product are great at implimenting fixes based on feedback
- UI can lag infrequently
- I would like to see more customized views on the Dashboard in the future although this may affect ease of use
Kevin C.
Verified UserConsumer Goods · 5001-10000 employees
Streamlines Communication
Verified reviewer
- The feature runs rather smoothly when working
- Consistently breaks down
- Customer support has been helpful
Michael D.
Verified UserConsumer Goods
easy and beautiful
Increased sales, improved service, and more confidence.
- It's easy of use, user friendly interface, and it's incredible customer support
- With the ability to use special commands, Tenfold is an awesome call capture system
- The data of any client can be pulled up easily or just done in an instant
- It provides a user friendly interface, with a great set of tools hidden behind
- The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in
- They have an awesome customer service team that will even check up with you after awhile to see how it's going
- Their service is very unique in an industry without a face
- It can be a little glitchy
- Not to the point where it becomes a detriment, but only a bit annoying
- Sometimes it won't respond for a few seconds
- But I believe the pros outweight the cons
Jack P.
Verified UserInternet · 5001-10000 employees
Clean UX and UI! Easy to use!
Verified reviewer
- We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue
- UI and UX are very important to me in day to day operations of a product
- The tenfold pop up has exactly what it needs to have, no more, no less
- The popup pops up almost instantly
- The reporting and gamification dashboard is easy to use as well
- From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce
- I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce
- It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand
Daniel P.
Verified UserEasy to use software, great for seamless Salesforce calls integration
Our company is big on not making users do anything that upper management wouldn't do. Tenfold allows users to enter a call without leaving the task at hand. We have more call notes than we've ever had and follow up has improved.
- Easy to set up, smoothest integration I've been a part of
- Intuitive UI Minimal training needed The only solution for entering Salesforce calls that doesn't feel like a chore
- Tenfold makes it take no extra time to log Salesforce calls
- Useful for making sure Salesforce is used as a tool, rather than an extra task
- We also use Tenfold to display live call metrics on a TV scoreboard for the sales department
- We now have more information logged for all customers and improved follow up
- Occasional ghost calls Unable to recover data if connection to phone system is interrupted Occasional issues with call timer, less than once a month
- Had to modify some phone system settings to make everything work correctly
Travis L.
Verified UserApparel & Fashion · 501-1000 employees
Tenfold is a great software to use in a large call center setting. Support service is unmatched!
Call Stats, syncing with our CRM for ease of looing up account.
- I like how you can easily track the productivity of teams within our call center
- It allows you to group members and then easily edit them out
- Ease of use is spot on, and I can most likely figure out anything I need to on my own
- They do have a great support staff if you happen to get stuck
- I also like how to syncs to our CRM (Salesforce) quite nicely
- The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up
- We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what
- However, it resolves rather quickly
- I think it's just a little hiccup that will be resolved with time
Hannah L.
Verified UserInternet · 5001-10000 employees
A Key Component of Staying Organized 7 Productive
Verified reviewer
- This software is essential to my day-to-day sales functions
- It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system
- Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities
- Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough
- Tenfold’s customer service is fantastic
- If we’re having an issue, there is always someone available to assist
- Click to call works more often than not, but every now and then the system crashes
- The floating UI doesn’t always pop out
Craig M.
Verified UserHospitality · 10000+ employees
Callinize is a No Brainer
We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers.
- Ease of setting up users within the system
- Scalability of the product
- Flexibility within the browser windows
- Amount of information instantly displayed
- Saving of key strokes & mouse clicks during searches
- Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms
- Like any other computer platform there will be hiccups, server crashes, etc
- CRM customizations could cause mapping issues with Callinize
- HOWEVER Callinize worked hard to make their product work with our customizations
- Few instances where a system change would happen and we need an update
- 8 out of 10 times the issue would be our own company network issue
- Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue
Candice M.
Verified UserInternet
Could not do my job as efficient without it!
Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.
- Integrates with Salesforce easily intuitive and seamless Able to keep notes directly onto the pop up which imports them directly to CRM
- It is used to help us dial out to our customers quickly and efficiently with the click to dial feature
pop up disappears in the middle of notes takes awhile to come back up when it rarely does crash incoming call pop up interferes with current call
TenFold
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