The Edge
Review of The Edge Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About The Edge
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The Edge Features
Customer Reviews
See why people love The Edge
Verified Professional
Information Technology and Services · 10000+ employees
Edge reviews
Overall best experience with edge as i am using from more than 3 years.
- I like the most about edge is it is user friendly for searching anything
- The UI is good and I am using to check the responsiveness of my website which is helpful to me
- Nothing as of know
- For searching anything and checking the responsiveness of website purpose i am using edge
- So cant find any issues
Leigh M.
Verified UserLuxury Goods & Jewelry · 2-10 employees
Quality product, but you are strongly directed into their structure
Overall, the experience has been good. We have implemented some additional structure that we were arguably missing before implementation, there are features that did not exist or did not work well in our prior platform (trade-ins, gift certificates, etc) that work much better in The Edge.
- The feature set is strong, the pricing is good not front running
- The forced structure can be both a benefit and a detriment, as there is less flexibility than might be nice, but it also forces structure that is quite possibly needed
The migration from our original platform to The Edge was sold as a service that could / would be guided by the company, while it was, there were more components that did not migrate than were expected and the automated portion of the process (which you pay for, was not as automated as expected)
Switched From
The old platform was no longer upgradeable, even the new version would have been a full scale migration, not an upgrade and the support we been receiving was not sufficient to warrant going thru the process.
Why they chose it
"As described in the section about why we switched, The Edge appeared to be at least as good an upgrade and appeared to offer superior support. We also had the opportunity to takeover an existing implementation as a result of another business in our industry closing down, which offered a cost benefit."
Sagan W.
Verified UserRetail · 2-10 employees
Maybe something great 20 years ago. Now a shell of it's former self
When I took over the business we used them. But found them to be extremely unhelpful whenever there was issues with their software that we were paying them for. They didn't have an easy way to move my company to the next step in it's evolution. And only wanted more and more money from me to solve problems they created. It was not at all a good experience, and even if we ever switch to another POS, (unlikely) it will never be back to the Edge. I will never recommend them to another jeweler.
It works fairly well for the niche industry we are in (Jewelry) hence why it is the industry standard
Constant crashes, unhelpful customer support, they have given my number out to other companies to harass me, and predatory pricing structure
Kate H.
Verified UserRetail · 11-50 employees
The Edge For Jewelers
Verified reviewer
- I love the Edge
- The customer service is great
- The client management features as well as the integration with clientbook is on par
- They also work directly with our website platform
- (Punchmark)
- The interface is dated but other than that, I can't complain
- I would love to see a redesign
MICAH T.
Verified UserBuilding Materials · 2-10 employees
Great Product for Commercial Roofing
The Edge is the first and only estimating software I've used for our roofing company. I went to Florida for the 4-day training and learned the ins and outs, then I worked alongside our senior estimator for extensive practice. It took a couple months for it to become an easier, smoother experience. The databases are very well established with current roofing manufacturers. There are great features that can be utilized for each trade as well as job costing reports. All in all, I'm very pleased with The Edge. Although, I did have a more thorough training due to the fact that our senior estimator has used The Edge since MS DOS!
- The Edge has many features to be utilized for whatever trade you're in
- Customer support has always helped us out with any features we may have forgotten how to use
- So many features to use
- The Edge has so many features and so many ways to tweak the software that it can be difficult to learn the program from scratch
- That's not necessarily a con, but it makes it a little more intimidating to jump into
- There have been very few bugs we've encountered, and those were very minor
- The method version 10 used for saving and backing up files is a bit confusing if you ever need to use those files, but customer support can always help
Lisa L.
Verified UserRetail · 11-50 employees
This is a great inventory software program.
Verified reviewer
- We enter all the inventory into this software and it is integrated with QuickBooks
- We are able to do inventory counts really easy through The Edge
- It will then tell you what you are missing (hopefully none) and give you an accurate count
- We also use it for our Point of Sale
- Any sales we are able to run through The Edge and our merchant account is integrated also
- We are able to run A LOT of different reports to give us the information that we need for our inventory purposes
- They are always working on new updates to keep everything current
- They are always available if you need any help or just have a general question
- It's not really a bad thing, but sometimes you have to wait for The Edge to fix an issue and that can be time consuming sometimes
- That could just be me being impatient
- :)
Flor F.
Verified UserEducation Management · 11-50 employees
EDGE As a Secure Way To Store Sensitive Information
Easy to use and everyone who has secured opportunity to access find it very time saving to grab data or information whenever needed.
I am using this through our 3rd party servicer for financial aid, and I like it best for security measures making sure sensitive personal information are secured in this platform
- I did not find a tutorial, learned on my own figuring out
- Overall, EDGE is still a good way way to collaborate information
Verified Professional
Arts and Crafts · Self-Employed
Easy store management
The ease of having everything in one program is great.
I like being able to keep track of all aspects of my store and business in one place, from inventory to sales
- There is nothing I can think of or any problems I have had with this program
- Everything had been great so far
Thomas S.
Verified UserLuxury Goods & Jewelry · 2-10 employees
Worst support ever!
In the early days it was great. Very stable and problem free. Now it has constant updates to fix issues but these updates seem to cause more problems.
- In the early days, it's reliability
- Boy has that changed
- Terrible Customer service
- Also, no one is available on the weekends for emergency service
- My current version is unstable and unreliable
Verified Professional
Luxury Goods & Jewelry · 11-50 employees
Not good not bad
I had better experience with different platform product than Edge. Some aspects are good but the overall is not easy enough to get through.
- I like the fact it show us when an action needs to be completed for the customer
- The inventory aspect is also pretty wise and I like that
- It is too complicated in different point of view
- You have to link orders, it is not easy to see through each sales from each associate
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