Tiflux
Review of Tiflux Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Tiflux
Tiflux Screenshots
Tiflux Features
Tiflux Integrations
Customer Reviews
See why people love Tiflux
Diego C.
Verified UserFinancial Services · 51-200 employees
My experience with TIFLUX
I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.
I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software
- We are using it internally being customer and provider in the system
- It works very well, but, for sure, there are some improvements considering this specific use-case
Switched From
Because we needed to have SLA's, repports and control in the support we do with all our teams.
Why they chose it
"Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product."
Jonas K.
Verified UserUtilities · 51-200 employees
Excellent tool
Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports.
- Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support
- - some settings are a little complicated - The interface is not so friendly but it is complete
- - Email settings require special care
Switched From
Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.
Why they chose it
"For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support."
Rafael B.
Verified UserInformation Technology and Services · 11-50 employees
TI Flux
Verified reviewer
- Ti Flux has a very easy and intuitive usability
- The team's support is very fast
- The product facilitates the management of tickets
some reports could be more advanced for service providers that they need to use to bill their customers
Fabiano K.
Verified UserInformation Technology and Services · 2-10 employees
TIFLUX is the best app for IT companies and customer service
217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect
- I really like the UX of this app
- My team feels very easy on a daily basis with the ticket display screen
- In addition I have good reports and a good range of settings
- I really like the UX of this system
- My team feels very easy on a daily basis with the ticket display screen
- In addition, I have good reports and a good range of settings
- However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department
- Some details are still missing to assist in product configuration
- Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings
Switched From
137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they should
Why they chose it
"Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access"
Rodrigo S.
Verified UserInformation Technology and Services · 2-10 employees
Our analysis of Ti Flux
Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.
- The best part is the integration of features
- In other cases, we need to use more than one tool
The remote access tool can improve compared to others on the market, but it is still good
Switched From
We changed for several positive reasons, but mainly for the unification of resources.
Bruno L.
Verified UserComputer Hardware · 11-50 employees
The best solution
Currently it was our best choice with a service solution. Ease of monitoring customer service. Today we can't think of another solution
- Currently the integration with Whatsapp was the biggest differential of the tool for my team
- The app for android / iphone to track customer service and communication
- Remote access features help us a lot by avoiding the use of expensive tools
- There are no cons in Ti Flux solution
Switched From
Whatsapp Integration Reports Customer communication Mobile App
Juliano N.
Verified UserTelecommunications · 11-50 employees
How TiFlux helped us
TiFlux is a complete solution for managing our service environment. Our company over 19 years has specialized in providing services in the area of technology. With the implementation of the TiFlux tool, we were able to improve our metrics and set new goals for serving our customers as well as managing our team. The tool allowed us to have a real view on the productivity of our team and thus make adjustments to the team in order to make it more productive. Transparency and reliability in the results extracted from the reports brought more credibility to our operations. Our team uses TiFlux as the main tool for interacting with customers. Through it we make the entire organization of our help desk team using service tables and well-defined internships, which allows us to serve the customer within the expected SLA. And above all, I can extract performance and cost indicators from the tool, and this allows us to be competitive in this broad branch of service provision in the technology area.
- Talking a little about the tool's functionalities, among so many essentials, the best and most efficient is remote access
- It allowed us to decrease the response time for resolving initiates and requests from our customers
- The solution is complete, from the beginning to the end of the operations cycle it helps us and makes us more efficient
- So far all the features are great
- It occurs of course where some functions are not used by our team, however this is not a problem and therefore I have no negative points to consider
André Luís P.
Verified UserInformation Technology and Services · 2-10 employees
Best HelpDesk Service
Today our company does not operate without TiFlux.
Here at ETH we like TiFlux because it solved all our ticket management problems, in addition, it helps us to charge our customers correctly and fairly
- The complexity of configuring to company's reality
- Initial support is required to stay correct
- The system could take the configuration flow step by step
- One thing we miss is the billing feature: invoices with other payment gateways and invoices in an easy way
- In addition to inventory control, service orders for technical assistance and product sales
Diego A.
Verified UserInformation Technology and Services · 2-10 employees
The best service desk to resolve customer billing
Verified reviewer
- Tiflux solved our biggest internal problem, which was to bill our customers as they would like to be billed
- We no longer need to create locked packages and plans, we can customize as the customer wants to be served
- And billing happens fluidly through the system
- We would like to have greater power of integration with external services and tools natively
- However, we developed these integrations ourselves and Tiflux allowed us to make these integrations because it was well designed
Neomesio J.
Verified UserComputer Software · 51-200 employees
Easy
with it we can generate a number measuring the effort and quantity of records service organization
- registration of tickets by email very easy to use simple integration
- review tickets, but is resolved with the features after atualization the product
Switched From
many Advertisements
Why they chose it
"Quality in service, support, and product"
Tiflux
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