ToucanTech
Review of ToucanTech Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ToucanTech
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ToucanTech Features
ToucanTech Integrations
Customer Reviews
See why people love ToucanTech
Melanie B.
Verified UserEducation Management · 201-500 employees
So happy we made the switch to Toucan Tech!
We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.
- Having everything integrated in one system has radically improved our working processes
- I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most
We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community
Switched From
We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.
Why they chose it
"Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs."
Jo F.
Verified UserEducation Management · 51-200 employees
You CAN with TouCAN!
Our experience has been positive, and we would be happy to refer Toucan Tech to other users. We are yet to experience the full scope of the product, but we are excited about our growing connections with our alumni and donors.
- Customer support has been fantastic
- In particular [sensitive content hidden] has been exemplary in his understanding of our creative needs and considered in his design approach which is reflective in the quality of the site we now have to gone live with
- His attention to detail is next level and we are excited about what comes next
- Initially putting our alumni and giving site together had its challenges, but these were soon addressed with Support teams and Account Managers
- A huge thank you to the team
Switched From
Challenges in extracting data and limited CRM features
Michael D.
Verified UserEducation Management · 51-200 employees
Needs fulltime use, otherwise very frustrating to use occasionally
I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive.
It's comprehensive and obviously has many features that are not relevant to some users
I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system
Switched From
Not my decision
Richard W.
Verified UserEducation Management · 201-500 employees
ToucanTech review
We have been really impressed with the level of customer service - ToucanTech colleagues are always very prompt replying to queries and resolving any issues. They show a genuine interest in the School, even coming to visit as part of our onboarding process. The system is very easy to use and suits small teams like ours, with colleagues needing to wear multiple hats. ToucanTech also do great notebooks!
- The best thing about ToucanTech is having a back end fundraising and alumni CRM linked to a website / portal in the front end
- This makes it easy for our community to engage with our School, and it is great for us as a small Development team, as it minimises data entry
- It is fantastic to have events, email and donation functions built into the product - this means we are just using one system for all our fundraising and alumni needs
- The filtering and reporting functions are very easy to use, and the email sync saves many hours manually uploading emails
The Wonde API hasn't quite worked for us in our first year, but we are working together with ToucanTech to resolve this
Why they chose it
"The biggest reason was the front end website / portal talking to the back end CRM."
Nick S.
Verified UserEducation Management · 201-500 employees
Thank you from Churcher's College
Excellent. Transformational. Happier team.
Great product, ease of use, 1 stop-shop solution, customer service - they are a great team with a strong set of values
Some functionality changes we would prefer to be made more quickly but we appreciate that there is always a lot to do
Switched From
Difficulty using product. Small team. CRM yet to be set up - timing was good.
Why they chose it
"1 stop-shop. Price. Cultural fit. Word of mouth."
Philip A.
Verified UserEducation Management · 51-200 employees
Building Stronger Communities with ToucanTech's Solutions
Very positive, they are supportive of your initiatives and work with you on getting the most out the platform to suit your needs
Technical support has been excellent and their flexibility and help with website evolution
- Getting to grips with the Database
- This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists
Why they chose it
"ToucanTech was already set up. The renewal process, training offered and the flexibility of the product."
Amy C.
Verified UserEducation Management · 51-200 employees
Toucan Tech Database, Website, Comms function and so much more!
The team at Toucan Tech did everything they could to support our site build. I was very keen to move quicker than perhaps they normally would, but they supported and backed me every step of the way. The support portal is incredibly helpful and I have found the support helpdesk to very responsive on the whole. I have previously used Raiser's Edge, and this database is so much easier to use and understand - I was able to do most of the front facing site alone, and then use the included in person training session to drill down into specific elements. I very much appreciated having one single person looking after our account and knowing that I could email them at any point if I needed clarification, and it was never a problem if it was something trivial or something I had already been told. Any tech issues were escalated quickly. I'm looking forward to using the full functionality of Toucan Tech as the weeks and months go by and the developments they bring.
- Toucan Tech is an intuitive system to use with an easy interface
- The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one
- It really is a one stop shop
As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first
Why they chose it
"The one stop shop element that Toucan Tech provides and the positive reputation within the sector."
Carol H.
Verified UserEducation Management · 51-200 employees
A user-friendly one-stop solution for alumni communications, database, fundraising and website portal.
ToucanTech is a great product with a user-friendly front-end and back-end interface which is far better than other providers. I enjoy working with the helpful and knowledgeable support and data teams and would recommend Toucantech to anyone looking for a one-stop solution for alumni communications, database management, fundraising and dedicated alumni website portal.
- ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database
- The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience
- There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive
- I don’t have any negatives
- My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities
Switched From
Workbooks which was a generic sales database and not created specifically for the education sector.
alexa b.
Verified UserEducation Management · 201-500 employees
School partner review
good client support, trusted partner for our needs. Would like enhancement of fundraising area, this could be more intuitive and deliver better reporting insights/prospect tracking
- insights on contact activity, ease of tracking email activity
- Mass mailing, donation and Gift Aid syncing
- basic nature of prospect development area still needs work
Switched From
Front end interface, disappointed with provider
Kate B.
Verified UserEducation Management · 51-200 employees
A pleasure to work with
I'm very pleased with my overall experience and would happily recommend ToucanTech!
- I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management
- They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me
The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail
Why they chose it
"It was more affordable and housed all our needs - fundraising, alumni relations, data base management and events."
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