TrueDialog
Review of TrueDialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About TrueDialog
TrueDialog Screenshots
TrueDialog Features
TrueDialog Integrations
Customer Reviews
See why people love TrueDialog
Joy A.
Verified UserEducation Management · 51-200 employees
Major Impact
Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI.
- True Dialog is a very easy system to use and manage
- It takes very little time and has a major impact on our recertifications
When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important
Why they chose it
"TrueDialog was the least expensive and the simplest to use."
Simona M.
Verified UserTelecommunications · 51-200 employees
A Great Mass Messaging Solution For Business
Verified reviewer
- With TrueDialog, we have an easy time sending mass business messages
- It not only eases communication but also helps in SMS marketing
- I have used TrueDialog long enough and no issues
Verified Professional
Market Research · 11-50 employees
Effective SMS solution with room for UI improvement
Good platform for business texting with solid reliability
- Strong SMS features with scalable options
- UI feels a bit outdated and could be smoother
Rick H.
Verified UserMarketing and Advertising · 2-10 employees
This is the M1 tank of text messaging.
Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys.
- If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you
- As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried
- We can create as many layers in an organization, have as many long codes and operators as we need
- or shut them off when we don't
- It will work just fine for low-volume users too but there are more choices
- Great texting platform but we live in an omnichannel world
- None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms
- It would be great to have TD with omnichannel
Why they chose it
"More throughput and faster message delivery time than Salesmsg or MobileMonkey, though both are excellent products and have different advantages over TD. Twilio just didn't have the two-way or contact management, campaign management we needed. We didn't want to have to build a custom front end when TD already had everything we needed and the speed we required."
Bruno B.
Verified UserComputer Software · 51-200 employees
Problem Solver, easy to use. The best text messaging software out there!
Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.
- This is the best text messaging software we have ever used
- Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts
- The system is so simple and easy to use, it will keep you from making mistakes
- Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them
- Take your SMS strategy to the next level
- Could use some improvement on the CRM service
- Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away
Rob F.
Verified UserComputer Software · 11-50 employees
Highly Recommended
Excellent overall experience.
- We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors
- It's the best SMS platform and support you can find, hands-down
- No complaints really
- Customer support has always been very responsive whenever an issue arises
Bryan H.
Verified UserMarketing and Advertising · 51-200 employees
TrueDialogs reliability and customer service is better than anyone
Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.
- The messages get sent almost instantly
- With other providers it can take hours for the messages to get delivered
- Their segmentation capability and ease of adding custom fields is also not standard
They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind
Jennifer D.
Verified UserHospital & Health Care · 10000+ employees
Outstanding product for the price
The customer support with this product is superior. I work with many product vendors in my role and none are as responsive as TrueDialog.
- The platform is very easy to use and requires minimal training for the users
I wish we could have the user signature built into each communication sent out as a default as opposed to needing to build a template
Switched From
The product was discontinued
Why they chose it
"TrueDialog cost about 20% of what their competitors cost while still meeting our organization's needs. We also have the option to integrate TrueDialog with our ATS."
Kristi H.
Verified UserHigher Education · 51-200 employees
3Seventy was easy & professional to work with. It was a relatively seamless cut-over!
3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.
- 3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students
- It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email
- This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically
- This is a simple and cost-effective method to send (and track) text messages
- The initial implementation requires a strict 160 character text message
- Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages
Verified Professional
Internet · 11-50 employees
We love using TrueDialog as our text messaging platform of choice.
Internet
- The software is very intuitive and user friendly
- They have designed the API in a way that was extremely easy for us to implement
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