Udio
Review of Udio Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Udio
Udio Screenshots
Udio Features
Udio Integrations
Customer Reviews
See why people love Udio
Verified Professional
Security and Investigations · 11-50 employees
Best CRM for Clubs and Schools
Lots of positive in using this told special the kind of analytics that it generate using the reports for such a small organisation gives a lots of insights
- I have try to implement this tour for the nearest swim school
- Due to the current situation we had a lot of migration that needs to be done such as customer fees payment in advance and frequent scheduling
- The tool allowed us to integrate all features that we use inside our swimming School tour complete CRM helping our customers to users swimming school again without much hesitation
- That would actually what the best and actually provide the best user it business case that we Wanted
- So I was completely happy with the kind of tool that is provided
Why they chose it
"We have tried looking at many open source alternative. Our none of this provide the flexibility and features that Udio offers"
corinna f.
Verified UserSports · 11-50 employees
Life saver
Udio have been amazing to work with, no question is silly and I ask a lot! they are always there willing to help.
- The email feature to be able to email certain days or levels or all clients in one easy email
- made our life so much easier
no text function to be able to text clients quickly if we have had to cancel lessons at short notice
Why they chose it
"the customer service, [SENSITIVE CONTENT] talked me through each part of their system and it just seemed so easy to use. nothing complicated and the fact that I could still organise all my own payments was a bonus as we dont use direct debits at our pool"
Alicia C.
Verified UserSports · 11-50 employees
WestSwim
Easy to use and get information. Some more customisation would be great
- Product is easy for POS, checking in and everyday use
- Some of the reports don't cover the areas I would like and some do not break down the categories enough Also some easier 1 touch checking in would be great
- For example a casual Aqua class, if someone has a membership card and vouchers on their account we should be able to scan their card and it automatically books them in rather than having to select the class first
Switched From
Opening a new facility
Gary C.
Verified UserRecreational Facilities and Services · 2-10 employees
UDIO Review November 2021
Verified reviewer
- UDIO was able to quickly and accurately upload our XL spreadsheets and implemented our management system
- Our customers have enjoyed being able to access their family profile including their bookings and invoices
- I would like to link UDIO with MYOB
- In the meantime we have been able to prepare more timely financial reports for our accountant
Why they chose it
"User friendly for business users and customers; Customer Support; Flexibility"
Lorna L.
Verified UserSports · 2-10 employees
Family Aquatics
I have been very happy with the software from day one. [SENSITIVE CONTENT] has been very helpful and puts up with all my silly and small questions and requests
- Very easy to use and Sue is always on the other end to help
- Cant attach documents to emails and it Doesn't link up with square pay
Switched From
The customer services were not helpful and dint know how to answer any of my questions
Nilüfer S.
Verified UserAccounting · 10000+ employees
Successful Experience
Customer support was always with us until the end.
As a successful CRM program, we provided instant access to our customers from a single place in the dance club we opened
- Sometimes it slows down a lot and can make work difficult
Switched From
Since we are new to the dance club field, I wanted to try it and I was very satisfied.
David C.
Verified UserSports · 11-50 employees
Much needed upgrade to our swim school booking system
More professional customer experience with online payment options and online customer portal. Better tracking of bookings and potential communication of pupils progress. Reduced admin time with by allowing more online self service options for customers. I like that they consistently add extra features and improvements.
- You can customise the software to your unique business circumstance
- Offers a basic simple setup but as I have become more comfortable with the software I am adding more sophistication, creativity and complexity to our tasks
- As with any new software there is a large amount of learning to take on board
- You must allow time for staff to be trained and get familiar with doing things a different way
- Be prepared to invest the time required to do the a software changeover and customise the software to suit your needs
Switched From
Online payments and self service options for customers. Online customer portal to add extra features and communication. I wanted software that is constantly improved rather than stagnating with same outdated features.
Veronica L.
Verified UserRecreational Facilities and Services · 11-50 employees
Udio is an effective tool
Verified reviewer
Udio is an effective tool for our business to run efficiently and professionally, giving staff the flexibilty to perform multiple tasks at once and create instant changes which allows for better communication with our customers, as well as giving customers the chance to perform many functions themselves as well
While Udio is very efficient for the regular booking process, which is the main part of our business, there are a few functions which take too many steps to complete the booking process for the not so regular sessions
Vicky R.
Verified UserRecreational Facilities and Services · 2-10 employees
Couldn't manage without it!
I could not run my swim school without Udio. We invested in the system from day dot as we appreciate the need for good systems. There are so many features that have been thought through that are specific to swim schools developed by people who understand the complexities of managing classes, swimmers, parents and staff when it changes every month! Highly recommend :)
- Udio is intuitive, easy to use and functional
- We use the system for bookings, assessments, invoicing, lesson plans, timetabling and reporting to parents
- The updates are great each month, and anything we may need or would like it to do, is listened too and actioned
- It saves time, create efficiencies, ensures accuracy in bookings and timetabling and creates a great paper trail
- (without the paper
- ) We also LOVE [SENSITIVE CONTENT]
- We would love the ability to copy and paste lesson plans across weeks without having to manually do each one
- We would love to be able to 'replace a teacher' across a whole lane/shift, not just individual classes
- We would love to be able to add images (easily
- ), and customise the newsletters more
- Would love an expanded 'calendar view' of the whole week (not just day by day) We offer two credits a year, would love some better way of recording when they have used them
Why they chose it
"only really looked in detail at Udio."
Terri V.
Verified UserRecreational Facilities and Services · 501-1000 employees
Easy, Convienient and Friendly to Use.
Overall, the experience was great. Very easy to use and teach staff to use. Once explained to customers on how to use it they love it as well
- How easy it is to use, Also show customers how to use
- Much easier and friendlier than Links
- No App and we need to be able to delete Peoples profiles
- E
- g, a customer may put their child's name 10 times
- Being able to delete 9 of them
- it would help hugely
Switched From
Unsure.
Udio
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