UniVoIP
Review of UniVoIP Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About UniVoIP
UniVoIP Screenshots
UniVoIP Features
Customer Reviews
See why people love UniVoIP
Javier R.
Verified UserComputer Software · 11-50 employees
No brainer
We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around.
- UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams
- We used teams to chat and call internally and to present to our customers
- Using UniVoIP, we are now able to use Teams as a singular solution for customer communication
- Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way
- This is the best investment we've made in our business in a long time
- There is nothing I don't like about the product
- It is amazing
Switched From
Cost and ease of use.
Joy B.
Verified UserNon-Profit Organization Management · 2-10 employees
UNIVOIP is the way to go
As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!
- The online interface is FANTASTIC
- I can change/add features quickly and view the phone log with ease
- Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing
- The ability to edit our auto attendant and voicemail PIN is also so helpful/
The look of it feels a little "1998" but that doesn't cause any issues with the functionality
Kyle C.
Verified User51-200 employees
Terrible Customer Service
Verified reviewer
- Reliability is good, but that's likely only due to the dedicated T1
- Their online portal is okay, but also pretty limited in what you can do
- Very expensive for what you get
- Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having
Moe G.
Verified UserLegal Services · 11-50 employees
Univoip Review
Great support! Very friendly staff that takes extra steps to ensure your issue is resolved.
- Good features and excellent support staff
- Call quality and call recording quality could be better
Lauren D.
Verified UserMarketing and Advertising · 2-10 employees
Always there for us
We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team.
- What we most appreciate about UniVoIP is the ease of use and the support we get
Cameron C.
Verified UserNon-Profit Organization Management · 51-200 employees
UniVoIP review
Excellent Customer service. Very responsive.
- Uptime, ease of use, reliability, and sound quality
- Software design a little clunky, website could be more modern
Patrick G.
Verified User2-10 employees
Dishonest lying and deceitful.
I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.
- Quick response and nice employees
- When you call in everyone is nice and helpful
- If they could just keep their word it would help swallow their exorbitant costs and poor quality lines
- Univiop spends their time lying, and working to trick you with their contracts
- They will send you and email and give you information and then do the opposite
- When they didn't like what I had to say on the phone, they actually cut off my phone service
- Really that happened
- My 10/10 line was at best maybe 4/5
- Maybe once at 2:00am some off day we got 9/9
Jae G.
Verified UserNon-Profit Organization Management · 11-50 employees
Software Support
Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~
- Everything
That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk
Veronica C.
Verified UserFinancial Services · 201-500 employees
Happy Camper
Easy
- The customer service is always easy and pleasant
- Nothing in particular, it has always been easy to work with
Tania B.
Verified UserNon-Profit Organization Management · 11-50 employees
Working with UniVoip
We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!
UniVoIP
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