Urbest
Review of Urbest Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Urbest
Urbest Screenshots
Urbest Features
Customer Reviews
See why people love Urbest
Luc P.
Verified UserComputer Software · 11-50 employees
A very good software that makes our lives easier
We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.
- Very easy to use, our team is very happy to use this software daily
- Nothing to say here
- Everything works like a charm
Alexis V.
Verified UserFacilities Services · 1001-5000 employees
Computer Aid Facitily Mngt System: Urbest tops the league
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.
- The fact this software isn't presented as a traditional software
- It is a service ; it is there ; it runs
- You barely have anything to do to get it going for your organisation
- That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service
- The graphic is great and minimalist so you see things
- You don't have to learn it to get going
- Simple is key and that's the main adjective to it
- KISS: Keep it Simple and Straightforward fits this software perfectly
- And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then
- And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time
- Difficult to fault this software
- Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features
- No
Switched From
Maximo is far too cumbersome. Hard to train people on it. Way too heavy for rapid deployments. And key to our requirements, it has no means of involving the whole community and capturing the information at source. That is a major drawback.
Why they chose it
"As described above, mainly because it could allow us to capture the information at source and create a sense of community around the building. At the same time eliminating the bottleneck at helpdesk level."
YVAN C.
Verified UserReal Estate · 501-1000 employees
Urbest Portalis
Verified reviewer
- a better check for maintenance and a better connexion between users
- work wtih others partners than ENGIE to develop more skills
Catriona C.
Verified UserFacilities Services · 1001-5000 employees
Urbest is the innovation all modern Facilties Management companies needed yesterday
It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow
- The simplicity, user friendliness, modern approach and workflow
- It makes FM so simple it's a surprise that we didn't already switch to it
- Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it
- Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go
- Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line
- Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured
- It could/should do so much more as an FM app in the future e
- g
- geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps
Why they chose it
"Better design: modern/user friendly, faster build and implementation, cheaper as it is more flexible in terms of pricing model"
Vadim B.
Verified UserLegal Services · 2-10 employees
Seamless job and tasks tracking
Verified reviewer
- I love the interface Urbest has
- The dashboard looks very neat and easy to understand
- The communication is in French in emails
- I still did not figure out how to change the email notifications to English, but it doesn't bother much
Alexis B.
Verified UserReal Estate · 2-10 employees
Urbest is a key component for us in order to organise, plan, and get feedbacks.
Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.
- Easy to use, and very efficient to have an overview of all actions to prepare for all sites
- Filters are really usefull to compartiment all tasks
Some features like a planning could be usefull in order to plan in advance some tasks
Cécile d.
Verified UserCommercial Real Estate · 501-1000 employees
Easy tool
Help create a community
- Very easy to implement: no technological barrier
- Necessity to GO international for large groups with Many sites
Youcef b.
Verified UserReal Estate · 2-10 employees
Easy to use
Verified reviewer
We highly value the ease of use and its simple integration into our work environment
The application still has a lot of development potential even if it is already very complete
Nicolas G.
Verified UserReal Estate · 2-10 employees
Urbest eases my life
I am able to manage queries from both tenants and landlords in a third of the time previously required.
- The gain of time Urbest provides is very impressive
- Really innovative stuff do not have inconvenients
Pascal M.
Verified UserFacilities Services · 10000+ employees
As a service
we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.
- ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service
- The Reporting
- Statistics
- Obligation to be connected
- You must convince the Customer and tenant
- we need to be with tenants to use
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