VeryConnect

• Very professional product, and more importantly support services
• Feature rich membership base which meets all we wanted
• Comparatively easy to set up, and tech support responsive

• I like the intuitive nature of the platform, the automated emails are fantastic, the report functions are good, it is easy to data cleanse and ensure we have accurate information stored in one place
• Also really like the tagging elements of the platform, easy to categorise our members

• We selected VeryConnect to replace an existing solution that went out of business
• We were looking for a way to regularly post public content to multiple stakeholder groups that could be tailored to each audience
• We were also looking for something to engage work group members in closed groups
• VeryConnect met both needs with a public facing landing page and the ability to tag content that is linked from those landing pages
• And with a backend to engage registered members

• We were looking for a low cost but effective system to move two small societies off of a legacy system, that while out of date still delivered some complicated functionality
• We needed a reliable company, and for a number of reasons a UK one was preferable (as it turned out, a very wise choice)
• The VC team are very knowledgeable and gave helpful advice through out the process, who focus on customer service and have given a lot to build a long term, trusting and friendly relationship
• The platform is customisable for your branding, has pretty much all the modules you need for running all aspects of your society
• There is little we can fault with the system (but note I have been very picky to add something in the cons)
• The team is quick to implement changes and they are updating the system with new features all the time
• Their licensing is a very strong point compared to many per seat membership/CRM systems
• Licensing is based on number of users, which includes all users, to be precise your admins and admin support don't require a separate seat license
• e
• g
• you have up to 500 users, as many of these as you wish can actually administer the system
• I'm not suggesting you let all your members in to the back end, but where you may really on volunteers for certain aspects of your societies activities, this can make quite a difference

• VFM of platform Approachability of team Knowledge of team Knowledge of sector

• The decision to implement Very Connect Software was originally taken to improve the back office systems for the alumni organisation
• The software makes this really easy to manage, both by the members and the administrators
• However, what we didn't appreciate was that we were gaining so much more
• We have a social media and email platform that enables us to communicate with our members and for them to communicate with us
• This is a private members platform, not available to the public, and we also like the ability that members can choose their own privacy settings
• If they want to be contacted by other members, then they can make their details available, but they can also choose to hide their email and other details yet still remain paying members and receive Newsletters and other publications
• The platform connects to our finance system and the time taken to manage subscription payments has been reduced considerably
• We can generate a report and follow up any lapsed members really quickly and easily
• The implementation was seamless
• However, we did aim for very clean data import and spent months ensuring that each member had correct details and this work paid off
• In the first six months since we went 'live', our membership numbers grew by 27%
• The growth was mainly from young members, but we have two members aged 92 who were able to sign up to the new platform with ease
• One member said by email "The website looks great
• I love it
• "

• The direct contact with the developers
• Being able to work with them to tailor the system to our needs

Support and advice provided when setting things up and support and advice once launched

• I am especially impressed with our search filter structure that constituted a huge bulk of work, conceptually and development-wise
• We are now able to search our database with a highly versatile set of filters, which also (a huge benefit
• ) work for mailings
• The email module and the comprehensive recipient insights and stats it provides is also one of the key features and my personal favourites
• The user-to-user messenger, the private collaboration spaces for our working groups, the news and twitter feeds makes it an ideal communication solution and provides a real added value to our member community
• Above all, our customer support manager is always there for us and never fails to impress us with her quick replies and her deep understanding of our data structure

• VeryConnect is a compact software which gives you all the features you need with a price tag that doesn't hurt
• The team is great and they work very closely with you
• In the initial stages we had a few Skype meetings, to-do lists and email correspondence - all of which were very useful
• The company doesn't simply sell you the product, they work with you to understand your clients and your needs
• I had a basic idea of what we could do via the portal to reach our alumni, but VeryConnect came with features such as a weekly digest, direct mailing, groups, (and more recently, polls)
• VeryConnect has helped us increase our alumni engagement steadily since we started working with them
• I was a bit worried about communication as we are in the southern hemisphere while VeryConnect is in the Northern hemisphere
• This has never proved to be an issue
• I often send an email when it's my morning, which is often around 10pm Scotland time, and I always get a response
• Any issues or concerns I have is resolved quickly, and I am informed in case something will take a couple of days to sort
• The team never forgets to keep me updated
• In this time when we are dealing with a pandemic, the VeryConnect team was on standby and in fact created a new tab for us to allow us to share coronavirus related information with our stakeholders
• Customer service is top-notch and the product is efficient, useful and simple enough for any non-IT specialist to operate