VirtualPBX
Review of VirtualPBX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About VirtualPBX
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VirtualPBX Features
VirtualPBX Integrations
Customer Reviews
See why people love VirtualPBX
Christopher W.
Verified UserInternet · 2-10 employees
A simple way to get a professional phone system for your business
Verified reviewer
- We have been VirtualPBX customers for years
- When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model
- We also needed something modern, and VirtualPBX hit the right price point for us
- We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move
- VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how
- Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running
- The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect
- But online chat is very responsive to help you get through any issues you have, and it's right there, which I love
- Less so with the software, but I wish the SIP licenses weren't an add-on cost
Amanda L.
Verified UserExecutive Office · 11-50 employees
VPBX is Helpful, Affordable, and Responsive
Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected.
- It is easy to use and easy to set up
- The customer support is extremely prompt and helpful
- There have been very few and very short outages
- This is helpful so that it doesn't interrupt service to our clients
- Our team members are able to use phone, browser, or mobile, and this is extremely helpful
- I would love to see a lower cost as our number of active lines fluctuates
- I know it is difficult to stay competitive
- I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually
Switched From
Our team members make a lot of calls during the week. Google Voice was reporting our work numbers as spam and blocking them, making them unusable. They had zero workarounds for this, even though we paid for each line.
Steve H.
Verified UserReal Estate · Self-Employed
Support was not up to todays norms.
Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.
Nothing, could not get help with problems I was having from any department, all were just passing the buck
- Support from their onboarding department
Switched From
Could not implement my SMS and would not respond to messages I was sending.
Paul E.
Verified UserLegal Services · 2-10 employees
[sensitive content hidden] was my guardian angel.
Excellent! [sensitive content hidden] was personable, stayed on top of getting my number ported and set up, and the system has worked so far.
That [sensitive content hidden] got my line ported & set up in a few days so I did not suffer any down time for my business
- A bit pricey compared to what I had with VOIPO and what was recomended, VOIP
- MS but it has worked without a problem so far
Why they chose it
"Quick to port my number and get me set up and running."
Bill B.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Good Value and Customer Service
Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help.
- I have been with VirtualPBX for well over a decade and have not had a bad experience
- The tech support staff is always responsive and helpful
- My business has grown significantly and VirtualPBX has helped me along the way
The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction
Carlos R.
Verified UserInsurance · Self-Employed
Sole Practitioner
I enjoy the convenience. As long as I have my cell and my laptop, I have my office.
- No infrastructure needed
- I enjoy the convenience
- As long as I have my cell and my laptop, I have my office
- I do not have any complaints about the service
Tom S.
Verified UserHealth, Wellness and Fitness · 11-50 employees
I really like VirtualPBX and Virtual Text
Verified reviewer
- How it goes everywhere with us and is accessible on all our devices
- We didn't like working out all the bugs to start with
Why they chose it
"The price and features were just what we wanted"
Crystal J.
Verified UserReligious Institutions · 2-10 employees
VirtualPBX has made my job easier!
I have a very positive experience using VirtualPBS
- Being able to access my voice messages from my email
- Recording the greetings was a bit confusing for me
Why they chose it
"When I started working here it was already installed in my computer"
Daniel T.
Verified UserInformation Technology and Services · 11-50 employees
Forced 300% Increase for 17 year customer - Only 30 day notice.
Their management won't directly work with you to resolve and issue that they have themselves brought on.
- It was a stable platform until their upgrade over the last few years
- We worked with them until they got most of their issues resolved
- What has become the major issue with VirtualPBX is the cost
- We have been a customer of VirtualPBX for 17 years
- We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly
- Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme
- We were given only a 30 day notice that we were going to be switched to a NEW plan
- No where did it state the pricing difference
- Upon several calls/emails with them it became apparent that our NEW plan was going up 300%
- They have been unwilling to discount it back down to our previous plan pricing
- We haven't changed anything it is their company greed and culture of their management team to force this on their customers
- The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract
- We have never had or needed a contract with them until now
- This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days
- Now we can spend several man weeks of time implementing a new solution that wasn't planned
- In the meantime they will be gouging us the FULL 300% increase starting tomorrow
- Awful company culture
- VirtualPBX management should be ashamed of themselves
Dany H.
Verified UserStarted using a VoiP system a few years ago and we've been very happy with it.
Verified reviewer
- Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere
- Their "follow me" features are very convenient
- I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company
- As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI
- However they customer support has always been top notch
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