VisualSP
Review of VisualSP Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love VisualSP
Jim E.
Verified UserComputer Software · 2-10 employees
Why I rate VisualSP so highly.
I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful. In all my dealings with the VisualSP staff I have experienced nothing but responsiveness, technical expertise, helpfulness, and a willingness to make each implementation successful. It is the quality of their people that makes all the difference.
- The implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward
- It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure
- VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise
- It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users
- The implementation of VisualSP can be tricky for those who have not done it before
- Luckily their support team is fantastic
Verified Professional
Machinery · 10000+ employees
VisualSP: Top-notch software and company
My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP!
- VisualSP is the most innovative and easy-to-use help platform I've seen
- The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with
- What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions
- I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week
- They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally
- Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution
- The value of this software and company is priceless
- VisualSP has set the bar very, very high
- Bravo
- Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer
- The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway
Oreofe Jason J.
Verified UserInformation Technology and Services · 2-10 employees
VisualSP helps with Smarter Knowledge Management
My work involves extensive reading, training, and documentation with multiple teams, both internal and external. However, it’s often challenging to understand how users engage with the content and whether my knowledge base materials are relevant or useful. Its great to have a tool lke VisualSP that provides features for creating training.support materials, feedback on how users are interacting with my content, allows quick content updates, and can automatically recommend relevant support materials based on the user’s workspace or app.
- VisualSP's is an efficient digital assistant that provides all the help you need, on the go
- It's nice to have a customizable, AI powered assistant that can be easily accessed without switching to different tabs or windows
It might take some time to implement the all features that comes out of the box, (this took me like an hour or two), but once you get going, you are really good to go
Pam D.
Verified UserOil & Energy · 201-500 employees
Dramatic reduction in questions, support, and training requests
Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective.
- As a solution developer, when a solution goes into production, I want to move on to the next project
- Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented
- Now if there is a new hire, a change, or support issue - everything they need is right in front of them
- This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now
- A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results
- You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution
- I don’t have any complaints
- VisualSP is always rolling out smart new features, and their support is very helpful
Carl U.
Verified UserHealth, Wellness and Fitness · 1001-5000 employees
Excellent communication and adoption product.
The service we have received from the VSP team has been second to none. From our initial conversations with [SENSITIVE CONTENT] through to calls with [SENSITIVE CONTENT] and hand off to [SENSITIVE CONTENT], the interactions have been well prepared, professional, supportine and very enjoyable.
- Set up of the product is straight forward
- The service we receive is excellent, the performance of the product is good, there are no noticible delays in SP pages loading when using the tool
- We've started to use custom help files recently, this is an additional bonus to the core product and one which we didn't fully realise the value of until recently
We experiencved a few issues when running the wizard deployment tool and had to resort to powershell instead, but that was not a major issue
Anissa D.
Verified UserGovernment Administration · 1001-5000 employees
Flexible, customizable, and extremely helpful.
My experience with VisualSP just keeps getting better and better. They really work on customer satisfaction and want your company to succeed with using its solution. They offer monthly customer roundtables where they show new updates, and get feedback from customers on what they would like to see improved or added to the product. They offer monthly webinars for users to learn more about various applications or user functions. Recently they added free monthly account reviews where they go over your VisualSP stats and work with you to reach your goals. The value for the money keeps adding up year after year.
- VisualSP allows my users to get the contextual help they need at a simple click of a button
- Being able to display help items based on the section of the application they are using simplifies the help process
- I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs
- This software is so customizable and flexible you can do pretty much anything you need with it
- Nothing so far
- If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product
- I have no complaints
Switched From
The price for VisualSP was highly competitive but the flexibility within the VisualSP platform is what won us over. Our last platform was only for SharePoint where VisualSP is for all of Office365 and can also be used for any web-based application. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch.
Why they chose it
"The features and value of VisualSP was far greater than the other product. We would have been wasting money if we didn't make the switch. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch. The customer service with VisualSP has also been amazing. Not once did my previous product representatives reach out to me to see how I was doing with their product or keep me informed on product updates. VisualSP makes sure that I stay informed and they are always asking for input for their product. With VisualSP, I feel like a valued customer."
Verified Professional
Management Consulting · 10000+ employees
A perfect guide for on-cloud apps
Great companion to continue to learn new features and find right help as I need it!
- I love how the guide remains hidden until I click on it and then provides me relevant learning materials as I continue to use the app
- The content is organized really well with most relevant content on top and others easily found via search
I hope the VisualSP guide can have content for more apps that may not be generally used but that we utilize in our day to day tasks
Callista E.
Verified UserDairy · 5001-10000 employees
Unique solution with great support
• Pleasant cooperation at any time • Open to develop the product further with ideas from the customer e.g. ShrePoint webpart • Very fast and great support even though we are not working in the same time zone • VisualSP is more than just a supplier, it is a partner
- I like that the solution can be used in so many ways
- Below you'll find some of my highlights: - Replace the Microsoft help icon (
- ) in the browser by our customized VisualSP help icon
- - Available as an extention, inline help and webpart
- Thus search options are available from "googling" down to the one right way to approach the issue - Create different types of help items (e
- g
- connect existing help item via URL, create your own content,
- ) - Create help items in several languages which are connected to each other (same item ID)
- This makes life of an admin so much easier
- - Copy the already created help item and assign it to a different app
- I often face the challenge that a help item can be used in the SharePoint environment but also for Teams
- The introduction of this function was game-changing
- Nothing to mention here
- We are very glad that we chose VisualSP
Why they chose it
"Most of the requirements were covered by VisualSP."
Shuheb A.
Verified UserInformation Technology and Services · 11-50 employees
Quick and speedy support tool at your fingertips.
VisualSP will help reduce the cost of time spent supporting users within Microsoft 365, being able to use the resource else where to improve other services in the organisation is a plus!
- Being able to get support throughout all the Microsoft 365 services because the tool follows you everywhere you go is a great idea
- This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal
I cannot fault VisualSP in any way, because every time I had a request to improve the tool for the Organisation, the VisualSP has always proposed a solution that resolves any situation I had, so kudos the Dev Team
Verified Professional
Education Management · 51-200 employees
Much Needed Software!
Smooth, easy to use. Highly recommend.
- This plug-in allows me to easily navigate and find what I need, when I need it
- Honestly, I do not dislike anything about this software
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