Vocalcom Hermes360
Review of Vocalcom Hermes360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Vocalcom Hermes360
Vocalcom Hermes360 Screenshots
Vocalcom Hermes360 Features
Customer Reviews
See why people love Vocalcom Hermes360
david g.
Verified Userfor me it is the best program to manage telesales
acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users
I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
Mims T.
Verified UserInformation Technology and Services · 11-50 employees
Simply, effortless technology
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience
- Looking forward to deploying the new webRTC feature in the next couple of months
eric b.
Verified Usergreat and easy to use contact center solution
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
- we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour
- ) and to use by my team
we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
Rob W.
Verified UserTelecommunications
Strong Partnership with Vocalom
We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.
Yves M.
Verified UserUser Friendly , Easy to Use , excellent functionality.
Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!
Neri B.
Verified UserTelecommunications
Great Flexibility means being able to evolve with the time
Verified reviewer
- The platform provides required flexibility so important in this new economy
- Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year
- Having a platform that allows you to evolve with the time is paramount
- Product documentation can be improved and made available online
Berndt W.
Verified UserComputer Software
MOst flexible Cloud solution
Verified reviewer
- Total flexibility with low complexity
- Deep process integrations
- Excellent Scipting engine
- Full channel support in one solution
- Some documentation could be a little bit more detailed
Cedric M.
Verified UserInsurance
With Vocalcom, we let customers know they are heard
We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK
Benoît V.
Verified UserOutsourcing/ Offshoring
Vocalcom is just easier!
We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.
Patrick G.
Verified UserTelecommunications
Innovative and simple
Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.
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