WebTitan
Review of WebTitan Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About WebTitan
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WebTitan Features
WebTitan Integrations
Customer Reviews
See why people love WebTitan
Stan Y.
Verified UserInformation Technology and Services · 11-50 employees
As easy as advertised
It does the job.
- Most certainly the ease of deployment
- Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started
- Then a few checkboxes to decide what to filter
- The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary
- Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off
Why they chose it
"Cisco is out of our league. WebTitan is the better fit"
Michael B.
Verified UserInformation Technology and Services · 11-50 employees
Integrated Network Concepts - Web Titan Review
Overall, it works very well. We are pleased with the DNS filtering function. It is even tighter than a competing Cisco product in that area.
- Seems to perform the common DNS filtering very well
- Even tighter than a competing Cisco product in that area
Does not have as many features as Cisco Umbrella, but for smaller clients it is all they need
Switched From
Web Titan was lower cost and so we could save ourselves an our clients money.
Verified Professional
Marketing and Advertising · 2-10 employees
WebTitan Review
Marketing and Advertising
Webtitan is easy to use , customer support is very helpful and the price is very good
- I don't have any complaints about this software
Nichelle I.
Verified UserLibraries · Self-Employed
Great product
I've been very happy with WebTitan! I'm thankful to have found this service.
- Great product and great customer service
- No complaints
- The employees have always been accommodating and very helpful
Switched From
The library needed an effective filtering system.
Simon F.
Verified UserEducation Management · 11-50 employees
Very Good Option
For the Price and it's effectiveness in blocking unsuitable traffic, can't complain at all
Cost effective, allows filtering across a wide range of Devices both on and off the Network
It struggles to let traffic through even a 'safe' Domain with one particular program we use, even though it's category for blocking is unchecked
Why they chose it
"Price and a solution to filtering non managed devices"
Mark H.
Verified UserHospitality · 51-200 employees
No IT staff - need to still monitor end clients this is for you
All positive - I love that we spoke to real people, no phone tag. They have been nothing but responsive when we installed and created our account. Very positive and I highly recommend them!
- We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them
- WebTitan has excellent support and service, they helped us set it up, configure it, and install it
- They are super responsive on email their products works for exactly what we want it to do
- It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access
- For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy
- This was exactly what we needed
- My only gripe would be that the install for the OTA product is a little tricky to install
- Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up
- Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy
Switched From
Cost - bad support - can only be purchased via a Cisco reseller. After using WebTitan I know their product is simply better and less expensive.
Why they chose it
"WebTitan was the closest product to the Cisco Umbrella product and it allowed a OTA or roaming client protection which was what we were seeking. We did not want our policy application to be restricted by the network rather we wanted the equipment no matter where it was deployed to be enforced. WebTitan does that...."
Jason R.
Verified UserComputer & Network Security · 11-50 employees
Top Notch DNS Filtering
There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month. While headquarters is not located in the USA, have had no issues getting a hold of a live person to talk to. Great company to deal with.
- Documentation is step by step
- If it isn't in the documentation calling support quick and easy
- Before purchasing the software I used the trial
- To test support, called in and told them I was just evaluating the software and had questions
- They didn't hesitate to answer any and all questions
- Being able to talk to the ones that deal with the software daily and pick their brains was excellent
- Honestly, nothing to complain about
- Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream
Switched From
Plain and simple, it didn't work. It would either block sites that shouldn't be blocked or not block at all. Spent more time uninstalling and reinstalling. When it crashed on us, and moved to level two support, it took over 24 hours before hearing anything. End up having to call in to get an update.
Why they chose it
"While probably less known than the others, the customer service was great. Product super easy to setup. and IT WORKS!!!! The reporting, ease of setup, and various filtering options."
Michael O.
Verified UserUtilities · 51-200 employees
Delcora Review
My overall experience has been positive. There aren't to many false positive pages being blocked, which I expect there to be some. Allowing websites through the filter is quick enough that I don't get complaints.
- The biggest pro I have is the app for laptops being off-network
- I have tried many other products and this is a feature they had, said it works but it never did
- I finally found an app that works and it works well
- The other pro is many other products I used tried to stuff as many features in as they could, however for-getting the big picture is to filter internet traffic
- WebTitan focusses on filtering the internet traffic and thigs seem to be designed around it
The one aspect of the software is changing the dns setting in order to recognize user names
Switched From
The barracuda filter was a nightmare for me. Maybe in a large org and with someone dedicated to monitor and configure it this would be a good option. Outside the expense the filter was hard to configure , allowing websites through it was a disaster. Most of the time it didn't work. Also, the off-network filter was horrible and didn't work. The support on it was basically we know it doesn't work but advertise that it does.
Why they chose it
"Cost!!"
Verified Professional
Wholesale · 51-200 employees
Great Spam Filter
In the past 3 months we used it, it's been great! It's greatly minimized spam emails that have gotten through and has really helped with any issues that spam emails can bring.
- It's great at what it does
- Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in
- By default it's pretty restrictive, but that's been helpful to start
- We just lightly loosened it to the settings we needed
- There's not a way to bulk add email addresses to the list of monitored emails
- You have to add them one by one
- Support told me that this is a coming feature
Switched From
SecureTide just didn't catch spam well. Malicious emails constantly came through. Support told me that it would learn over time, but it never really did in the two years that we used it.
Jill W.
Verified UserHigher Education · 51-200 employees
Five Star Product
We have had a great experience with WebTitan. Love all of the webinars and timely discussions with our sales rep.
- Ease of use as the administrator
- Whether it is adding an allowable site, or a user, both processes are smooth
- There is also good customer support and product review
The setup was a little bit harder than I thought it would be, but once it was, it works great
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