Whatfix
Review of Whatfix Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Whatfix
Whatfix Screenshots
Whatfix Features
Whatfix Integrations
Customer Reviews
See why people love Whatfix
Francois Pascal N.
Verified UserInternet · 2-10 employees
Whatfix is the business management software par excellence
Verified reviewer
This tool is essential for our company to integrate, train and support remote and in-office employees on enterprise software applications to drive adoption, reduce training and support costs, and improve productivity on a massive scale
- The free trial version is limited in both functionality and duration
Adam C.
Verified UserHospitality · 11-50 employees
Empowering Training Initiatives with Flexible Deployment from WhatFix
WhatFix has been an excellent partner in supporting our initiatives. Their tools and services have not only met our needs but have also enhanced the experience for our customers. The positive feedback we’ve received shows how effective and user-friendly their solutions are!
- My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is
- From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform
- I honestly can't think of anything bad to say about WhatFix
Why they chose it
"While it was for a different use, we considered adding Docebo to the training delivery but found that WhatFix was more than enough."
Tim L.
Verified UserTelecommunications · 10000+ employees
good APP
Verified reviewer
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns
- The price is a little high
- It is lack of analytical features
- Some features is not easy to configure
Verified Professional
Non-Profit Organization Management · 51-200 employees
Whatfix for your online community onboarding
The support is great. Their teams are largely based in India so that can be a challenge with their internet connections. Also timing for US timezones and holding meetings can be difficult. They are very nimble and receptive to feedback.
- Usage of page tagging so that as you experiment and move things around the page that you do not need to reconfigure things
- You can create video flows and also create translations without having someone on staff
- Support was great
- Some of the pop-ups were challenging to configure using their own templates
- Sometimes meetings would get delayed
Why they chose it
"Cost, their online user community, translations, smart tagging, export options."
Kirsten S.
Verified UserBanking · 1001-5000 employees
Whatfix is the solution we didn't know we needed until we found it!
Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working.
- In general, Whatfix is easy to use
- The widgets offer many possibilities to help users do their jobs more efficiently and with less stress
- Pricing was straight-forward without all the add-ons competitors would charge
- Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative
- They are always upgrading and improving the tool
- They find solutions to problems which would otherwise stress us out
- We have never had such a positive vendor relationship
- Although creating content is easy, it's not always as easy to make it work and appear correctly
- (Thank goodness for the excellent Whatfix support team, though
- ) I just wish it was easier to do everything myself
- Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content
- This is not a "con" against Whatfix per sae; it is just a fact that we must work around
Why they chose it
"Overall price, no sneaky "extra" costs, low-pressure sales, confidence of team members."
Silke R.
Verified UserComputer Software · 51-200 employees
Whatfix helps iPoint on the way to improved user assistance
Verified reviewer
- With the help of task lists, self help and pop ups we can directly support our customers (users) and provide them with help
- This way we can reduce the number of support tickets and relieve the support team
- The use of tags is currently still a bit cumbersome and could be clearer or better structured
- It would also be desirable to be able to open the CLM board in multiple browser tabs
- Linking content (e
- g
- link from an article to a walkthrough) could be simplified
Switched From
The contract with WalkMe expired and we had to re-evaluate our DAP provider.
Why they chose it
"In terms of price-performance ratio, Whatfix is clearly superior to its competitors and convinced us in the cost-benefit calculation.Apart from that, we were convinced by the excellent personal and competent support of all Whatfix teams (sales, onboarding, customer success) that support(ed) us on our way."
Neil D.
Verified UserStaffing and Recruiting · 1001-5000 employees
Fantastic product
Fantastic product, easy company to work with. Highly reccomend!
- Great features, with steady delivery of new features
- Whatfix really listen to their users and shape their backlog accordingly
Less about the product, but sometimes the communication can be over-zealous/clumsy
Why they chose it
"Better features than two of the alternative; better price than the other"
Mark F.
Verified UserComputer Software · 201-500 employees
Digital Adoption of Digital Adoption
Data driven decisions are very important to us. With Whatfix we are able to provide better data to our development team while simultaneously guidling our customers through our app.
- The Customer Service is extraordinary
- Once you learn how to use the tools and their limits, your imagination is the limit as to what you can do
With so many features and options it was a little hard to finalize what we needed to focus on
Hal R.
Verified UserComputer Software · 51-200 employees
Whatflow flows implementation in a special education web based product
Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.
- Implementing the required java code into our application we found to be relatively easy (i
- e
- needs hours not days or weeks)
- When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned
- The Whatfix documentation made available via the Internet is also very good
- Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference
- Their software interface to create the flows is also easy to use and largely intuitive
- Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets
- Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming
Iziar R.
Verified UserComputer Software · 11-50 employees
Help your customers understand your platform
Verified reviewer
- This application is really easy to use for you and your clients
- Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer
- Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them
- On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process
- We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen
- This doesn't allows you to see all the content when you have created many flows
Popular Whatfix Alternatives
Whatfix
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.