White Fuse
Review of White Fuse Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About White Fuse
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Customer Reviews
See why people love White Fuse
Arash H.
Verified UserInternet · 51-200 employees
Great website solution for smaller organisations
White Fuse's software is a pleasure to use and they supported us through the process, and continue to provide ongoing support and new features, which mean we're continuously improving the website and the experience it provides to our service users and prospects. They have helped us to expand our reach and everyone who visits our site says tells us how great they think it looks!
- The White Fuse platform is clean, intuitive and a pleasure to use
- Everything is set up to just work, so you don't need a lot of technical expertise to get started
- White Fuse guided us through the process, helping us figure out which pages/sections we needed on our site, who our different audiences are and what should be our CTAs for each
- Because it is a managed solution, White Fuse takes care of the back end and ensures all security is up to date, which is a huge peace of mind for us, as we had previously suffered a massive data loss after our previous website's security was not properly maintained by the freelance developer who coded the site
- Our Account Manager has been excellent and is always on-hand to help us with any annoying questions I might have
- He also helped us a lot when we were getting the site set up and built a lot of the pages for us once we had discussed the information architecture together
- He had plenty of great insights into how we could make the site better throughout the process
- He also keeps us informed of new features on the roadmap, some of which we are very excited by
- Because the platform is designed for those who don't have a great amount of time/expertise in website design, the options for customisability are on the more limited side, meaning various White Fuse sites can look quite similar in terms of the layout/design
- However, in the time we have been a customer, they have added a lot of new features and continue to do so, now that the platform is established
Nick B.
Verified UserCivic & Social Organization · Self-Employed
In praise of White Fuse
Extremely good from start to finish. I am only leaving the service because we have been offered an alternative from a charity that is at very low cost. But I would very happily use White Fuse again if the need arose - and would not hesitate to recommend to others.
- Simplicity of setup and usage - it has all the features needed for a very effective membership management platform - very easy to use and maintain and all feedback from the users was that they thought it looked great
- The support I received was also extremely good - all queries answered quickly and effectively
My only real criticism of the platform is that it doesn't support MFA for any sign in - I do think this is a big problem especially for a site that holds PII and other relatively sensitive data
Why they chose it
"Cleaner look and feel - much simpler to setup and use"
Jackie R.
Verified UserIndividual & Family Services · 11-50 employees
The good and the bad
Good customer service and support. Reliable and helpful.
- Very affordable
- Simple menu system
- Calendar categories are great
- Calendar - would be great to see months in advance and archived Less flexibility with graphics throughout website
- Colour distorts on banners - phasing to grey, it stops pictures popping
Dawn D.
Verified UserNon-Profit Organization Management · 2-10 employees
Exactly what we were looking for...
We've got nothing but good things to say about our experience with White Fuse. From our first conversation through to the implementation the software we found the team to proactive, professional, friendly and honest. They're great at solving problems and even if they can't provide exactly what you need they can suggest workable alternatives. I also like that they are proactive in terms of requesting your feedback for areas of the software that could be enhanced or additional features that you may require.
- It's so easy to use
- We wanted automated renewals and payments and the White Fuse integration with GoCardless give us this
- We also wanted Members to be able to login and view their membership details which they can now do
- So far the biggest benefit has been the broadcast email capability
- It's simple to set-up, easy to use and has saved us money
- When members log in with the wrong email address, they think they do not have membership and create a second membership account
- It would be good if they were prompted to try a different email address
Why they chose it
"Cost UK Support Proactive engagement from the White Fuse Member data held within a UK Region"
Hannibal R.
Verified UserNon-Profit Organization Management · 2-10 employees
The Gaia Foundation
Our experience with Whitefuse has been excellent. We chose to go with Whitefuse in order to achieve two key goals- to ensure that our CRM systems are GDPR compliant, and to unify our grant and contact management, events organising and mailing/newsletter processes. We have achieved both of these goals with Whitefuse's support and are very happy with how the platform works so far. Whitefuse's support throughout the set up and on boarding process has been consistently excellent.
- The process of setting up the software was straightforward and intuitive- qualities the platform itself also possesses
- Whitefuse is easy to use and helps centralise contacts, newsletter and event functions we were previously using multiple platforms for
- Whitefuse's FAQs and support articles, as well as their staff, offer excellent support
- We would like to see a little more design functionality in the broadcasts Whitefuse enables customers to send
- These are by no means bad, but more flexibility for branding and making newsletters distinctive would be useful
Switched From
Our previous, US-based CRM system did not make the switch to GDPR-compliant working practices.
Sarah J.
Verified UserNon-Profit Organization Management · 11-50 employees
Great product for the price
White Fuse is a great product, with a fantastic team behind it. They listen to our suggestions and implement changes regularly. There's always support on hand when we have questions and they regularly check in to make sure the product is working how we want it to.
Having event management, membership management, and email management all in one place is great as all our data can be kept in one central place
- the email management part is great for sending quick emails to event attendees or the membership, however, when sending mailshots we have to export lists to another program
- the export means we have to manually filter spreadsheets to get the info that we need to be able to send mailshots to specific lists
Switched From
We were using a Microsoft based customer management system that was very expensive and didn't have the functionality that we needed.
Grace M.
Verified UserWhite Fuse is excellent in every way. Simple to use, fantastic features and impossible to get wrong.
I needed to rebuild Liberty Tea Rooms' website. Finding White Fuse was an absolute God-send. White Fuse saved me so much time. Something that usually takes me 1-2 weeks took 3-4 days. White Fuse makes it possible for multiple users to keep the website up to date. Even better I can rest assured that other users, while being able to make the changes they want to, won't be able to break the website. I really love White Fuse, and as I build my own company working for small charities I'll be recommending White Fuse as it's a brilliant piece of software that really opens doors for small charities. I think it is truly fantastic!
- White Fuse is brilliantly designed & is really user focused
- I love that it has the needs of a small charity at its heart
- I've used a number of different website building tools and even though I have years of design and computer experience, building a website is always a challenge
- White Fuse takes all of the complications away and gives you the tools you need to build the perfect website
- The website you get at the end really is perfect, it meets all the criteria for how to build a website
- I particularly love that it forces you to use consistent branding
- It means I know for certain that the website will always fit the charity's brand
- White Fuse makes Liberty Tea Rooms & Community Hub's website look & feel like a big charity's
- Integrated giving & built-in ticket management are website tools it would be near impossible to get: not just at such a good price, but also so simple to use
- Since finding White Fuse I've been impressed every step of the way
- The team are always at the end of an email or call answering my queries straight away
- It's like having your own personal developers
- White Fuse is noticeably different because it's a social enterprise
- LTR uses another piece of software built by a small company - White Fuse is being developed & improved much faster and with a greater focus on the users
- Thank you, White Fuse, for making it possible for LTR to have a fantastic, intuitive, "big charity website that's a win for everyone at a fraction of the cost
- I think a downside is having to wait for developments
- But honestly, White Fuse is so good at taking on feedback and updating the software
- Specifically, integration with MailChimp would be fantastic
- Users being able to set up their own fundraising pages with target donation amounts would be amazing
- Being able to track what the money has been donated towards is key for us
- Especially at the beginning of building a charity we ran a number of campaigns to be able to purchase specific elements so it would be good to be able to track the giving in this way
Emily B.
Verified UserNon-Profit Organization Management · 11-50 employees
Easy to use and professional websites, and a great company to work with
White Fuse are friendly, responsive and professional. Their products and support services are high quality and we value their ethos and commitment to shared learning and the organisations they work with. They regularly offer suggestions about how we could improve our website to meet our objectives and it's great that they're providing cost-effective and easy-to-use services for the charity sector.
- As a non tech person, I've found White Fuse websites really intuitive and easy to use
- If I don't know how to do something, it's easy to find the answer I need on their help pages or by contacting them for support, and it's not complicated to add or change content
- Working for a small charity with a limited budget, I appreciate the way we can have a professional and clear website with minimal effort on our part, and we've been pleased by the way it's enabled people to engage with us and support our work through donations and volunteering
- Sometimes there are things we'd like to do with our website that are a bit more bespoke to our needs
- White Fuse are always responsive to the developments that their users would like to see and are always looking to innovate and improve things for everyone using their websites
Emma G.
Verified UserNon-Profit Organization Management · 2-10 employees
New website has made a huge difference to our charity
White Fuse has given us great support throughout the process. [SENSITIVE CONTENT HIDDEN] and the team have been on hand to answer many questions, often simple ones as we had no previous experience of creating a new website. They offered suggestions and advice on how to make best use of each area. Apart from a few expected teething problems, the process has been much easier than expected and we're really pleased with the new website for The Welcome Centre.
- The website is easy to navigate, simple to use and keeps things looking fresh
- The integrated payments made a huge difference to our charity and gave us a significant increase in donations following the launch
- Layouts are simple to use and keeps a consistent format
- Liked the different layout styles such as stories, news etc and how the priority items appear on the home page
- Getting the right images/banners to work across all platforms took forever, even when using all the guidance
- Wasn't perfect when we went to launch still
- The ease of splitting a page, adding columns to make things even etc was a challenge as we had not coding expertise
- Previous websites have allows a simple "insert column" option that enables the page to be split any way you want it
- Some of the layouts we wanted to duplicate for another part of the website but this wasn't an option
- Needed bit more flexibility for some of the functions
Joshua B.
Verified UserIndividual & Family Services · 201-500 employees
White Fuse Review
As the Marketing Officer, I joined the process with White Fuse media halfway through, so I cannot comment on the initial stages of the process. However, since joining my company, I have worked with White Fuse to get the website up and running as quickly as possible and have found representative and his team to be helpful and efficient in doing so. The team was quick to get back to me when I had any issues and were informative in terms of what content we should provide them with. The only negative I would raise was the fact that I was mostly diverted to one of their documents on their website when I had an issue rather than them walking me through it themselves. Although this still enabled me to finish the task, it meant the process was drawn out further for me, rather than them.
- The software is mostly intuitive, and it's basic deign makes it easy to navigate
It is fairly limited in its function, although we do not have the need to add any 'bells and whistles' so at this time it is not an issue
White Fuse
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