Xurrent
Review of Xurrent Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Xurrent
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Xurrent Features
Xurrent Integrations
Customer Reviews
See why people love Xurrent
Jamie C.
Verified UserInformation Technology and Services · 2-10 employees
4me has elevated the service we provide our customers.
Verified reviewer
- Easy-to-use customer experience which has enhanced communication with our team
- In-depth reports that are easy to generate and provide clear details to our team and customers
- Workflows and automation which has improved our teams efficiency and enhanced customer service
- We are yet to find anything we dislike about 4me
- Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog
Jannick d.
Verified UserInformation Technology and Services · 11-50 employees
4me is a rocket in the ITSM world!
See the pros above.
- 4me is a versatile product that offers numerous possibilities
- We transitioned from a local ITSM product where integration capabilities were limited
- In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration
- We have already established several integrations with external vendors to streamline certain business processes
- It is a user-friendly product, and the 4me development team actively listens to customer feedback
- Each year, they organize gatherings where customers can contribute to making the product even better
- Being a Dutch company, you can see that the staff has great ambitions
- We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase
- It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs)
- Consequently, some functionalities are occasionally missing
Switched From
Local product, no integration capabilities, minimal vendor support, and expensive.
Edoardo M.
Verified UserDairy · 201-500 employees
4me - A
Verified reviewer
- It is an application rich in features
- Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices
- 4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform
- it is not possible to manage tickets by grouping them into groups
- Filters are limited
- The automations that can be developed are difficult to implement
Brian v.
Verified UserInformation Technology and Services · 501-1000 employees
4ME for me
Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.
- Intuitive, Reporting possibilities, Audit trails, SLA management
- Integration possibilities, A
- I
- development
Switched From
We needed a sustainable ticketing toll for multiple departments within the organisation (process optimisation and effeciency)
Why they chose it
"Maturity of the product and broader capabilities"
Phil R.
Verified UserInsurance · 5001-10000 employees
Amazing ITSM tool :)
Best decision we made when searching for a replacement ITSM for SNOW. Go for it!
- The automation
- Ease of navigation
- Cost saving
- Ease of amending request templates
- Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to
- Restriction of access to the Automator
Switched From
Cost saving and automation. We saved 2 FTE in our IMAC team.
Why they chose it
"Cost saving and automation. We saved 2 FTE in our IMAC team."
Jean-Marie V.
Verified UserInformation Technology and Services · 5001-10000 employees
True Enterprise Service Management Platform
When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.
- There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization
- - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful
In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes
Why they chose it
"The user experience, the ease of implementation, the knowledge of the 4me people, the amazing performance worldwide (we have people all over the world) and of course the pay as you use licensing model. Our technical people love the open integration capabilities, stat of the art technologies used and the way everything is documented in detail."
Alice Z.
Verified UserAutomotive · 1001-5000 employees
Our ESM and ITSM choice
I'm having a very good experience with 4me, using it as an administrator and part of the implementation team provides also the opportunity to collect insights about needs not yet arose within the organization
- 4me provides amazing features to support the main ITIL processes implementation within a company
- Project management and change management is flexible and quite easy to be implemented, not only in the IT department
- There isn't a feature I would like to mention in this session
- As we already have a lot of internal communication channels, the chat functionality is not so use and I'm not sure it is required as part of an ITSM sysem
Mark L.
Verified UserBanking · 501-1000 employees
4Me: The modern ITSM tool of choice
Verified reviewer
Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly
After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages
Melhem E.
Verified UserInformation Technology and Services · 51-200 employees
(IT) Service Management like it should be!
Supporting our internal and external customers with a professional service management ran without effort, just works!!
- - Built-in processes
- No customizing required
- - About 50 release per year - constant innovation - Up and running service management in hours
- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items
Verified Professional
Hospital & Health Care · 1001-5000 employees
Good application to manage projects properly
Hospital & Health Care
Planning of the projects and punctuality will be easier according to other programs
- Sometimes it is more complicated to complete tasks
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