abcoa Deal Pack
Review of abcoa Deal Pack Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About abcoa Deal Pack
abcoa Deal Pack Screenshots
abcoa Deal Pack Features
abcoa Deal Pack Integrations
Customer Reviews
See why people love abcoa Deal Pack
Joe H.
Verified UserAutomotive · 2-10 employees
Uncle joes
Great support staff and simple to use. A lot of features
- Have used for 20 years
- Very pleased with service and how it integrates with our business model
- There is no perfect software program
- The accountants complain at times, but it works great on sales and finance side
Anthony S.
Verified UserFinancial Services · 2-10 employees
ABCoa Deal Pack
We have had a great relationship with Deal Pack. Great company and product.
- Fast , accurate and full featured
- Highly recommend the product
- Sometimes the software can be slow and time out
Switched From
They went out of business and we were forced to make a change.
Why they chose it
"Deal Pack was recommend by Para Data as a replacement."
Jose C.
Verified UserAutomotive · 11-50 employees
Great Support but the product itself could be better
I would like to have access to website instead of a program been installed in the computer it will make access and set up easier when onboarding a new team mate or having to switch equipment as well. The time it takes to get an approval from one of the executive to get it installed in the computer could be time consuming
- the support team is great
- they know exactly what they are talking about and can help you figured out nay issues you might be having
- integrations can take a long time and cost a lot of money
Why they chose it
"Im not sure since this product was selected before i started working here"
Brent W.
Verified UserAutomotive · 11-50 employees
5 Star software
One word really! AWESOME and i would do it all over again.
The support is amazing, with the other software programs we have been with we have never had this kind of support before
- Overall, there really is nothing at this time i really don't like
Switched From
We wanted accounting integrated with our software.
Irving D.
Verified UserFinancial Services · 2-10 employees
BHPH Operation - our experience
Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking.
- Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well
- The basic functions as selling, creating a deal, posting, printing, etc
- are all fairly linear and easy to follow
- Basic reports are also easy to find and generate
- Accounting is seamless and tracks accurately
- This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own
- The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market
- Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find
- We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes
- Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc
- , are all experts, great communicators and really know how to navigate the system
- With out them it would be impossible to figure out
Switched From
At the time Wayne Reaves did not offer accounting integration, and the transferring of data to third party accounting software was always flawed and inaccurate.
Daimon E.
Verified UserFinancial Services · 2-10 employees
Great Value, Customizable and Excellent Customer Service
Very positive. My dedicated rep is very responsive and if she is not available, other support reps are great too. Frequent customer engagement is something they do well. They continue to improve with new features and communicate what things have been released or are in the pipeline. Webinars for additional training are really good.
- Great value for the money
- Looked at other multiple other software companies before selecting this one and their staff was the deciding factor
- Their staff actually understand accounting principles so they know how to answer hard questions
- They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed
- We have very specific accounting practices our company follows and they were able to accommodate all of our requests
- Text messaging and email capabilities really helped lower delinquency and engage customers more
- Custom reports can be tailored to your specific needs
Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively
Switched From
Paradata went out of business
Why they chose it
"Unity could not accommodate some of our distinct needs, AutoPal was not ample in terms of accounting and Loan Pro was more expensive."
DAVID D.
Verified UserFinancial Services · 11-50 employees
User experience
Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity.
- We converted over 2 years ago and can say that we have never looked back and glad we made the change
- Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations
- They listen and care about your business and they want you to succeed
- A great company and family
The only this I would like to see is the expansion of the screen to accomodate newer larger displays
Switched From
The software package from Paradata was retired.
Why they chose it
"1) Staff 2) Training 3) Customized modules 4) Closely similar to our previous software 6) Enhancements 7) Cost"
Kevin V.
Verified UserAutomotive · 11-50 employees
Great software with best in class support.
Verified reviewer
- We've been using DealPack for around 7 years and it's a great software
- The primary reason we bought it was for the fully integrated accounting
- Their support has been consistently excellent throughout the time we've been a customer
- They're responsive and they always follow up
- Best I've ever experienced
- The reports are very customizable and provide tremendous flexibility
- The current version has so many features that workflows can seem a little clunky
Switched From
AutoSoft did not have a strong buy here pay here or collections module
Why they chose it
"We ultimately went with DealPack due to the fully integrated accounting."
Robin F.
Verified UserConsumer Services · 2-10 employees
Abusive License Termination Practices
Unfortunately, the bad out weight the good
- At first Pro's
- Started in 2007 with Deal Pack: was not conversion friendly from most systems
- But made it work with [sensitive content hidden]
- Customer service was at one point the highlight of this company
- Ease of customizing and ideas were accepted with ease
- We used in an accounting and loan servicing only
- Before, you could add and or remove with ease and without penalty
- Now you are forced to carry unused licenses till term to avoid penalties and when you finally get to you renewal and want to remove two (2) licenses that have remained unused for two (2) plus years you are charged a $250 per license removal fee
- so $500 for them to remove two licenses that were not utilized for two years but were paid
- You are better off signing a month to month then a three year term
- Because regardless of which contract you sign, you will be charged a $250 fee to reduce licenses
Switched From
Enhancements for loan serving and for GL
John B.
Verified UserBanking · 2-10 employees
Outstanding Company the Best service on the Planet !
I have been very happy we have used Deal Pack for many years, only regret is I have not had the chance to convert car dealership to Deal Pack.
- The customer service is the best I have EVER Received
- I have no complaints with Deal Pack we are very happy
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