AccuPOS

It took me a little bit longer to learn since I am used to a different POS, but that might be my own muscle memory getting in my way

• I have no major complaints about AccuPOS
• The biggest problem with it is probably that it is not a large software vendor with a massive sales volume, and therefore their product does not have the same level of maturity and sophistication that some might expect
• However, in this price range one will inevitably encounter limitations and software quirks with any POS solution
• Earlier versions of the software definitely suffered from some clunkiness, although with the 2015 release much of that has been eliminated
• One thing they could have done better is to communicate what a major change it was going to be to upgrade to the new generation of the software so we could have planned for the down time and necessary adjustments to adapt to the new system
• The other difficulty I will mention is their method of verifying the software registration, which has caused us some problems
• In order to verify that the software has a valid registration it must communicate, via the Internet, with their registration server each time it is started
• So when their server is down AccuPOS cannot verify its registration and the software disables the ability to z-out until the registration has been validated
• Also, at our location we have redundant, load-balanced Internet connections and there have been ongoing problems with our registration being validated to a specific IP address

• Low quality software design, many counter-intuitive buttons and steps
• Basic tech support was unusable for me, because they understood computers, and even their own AccuPOS very much less than I did
• 1
• AccuPOS is slow in almost every step
• The time from scanning one or many items, until the total is calculated, is over a second, maybe 2, but long enough the clerks needed to habitually pause before announcing the total sale
• Very counter-intuitive for a Point of SALE
• 2
• Another problem that this slowness caused was immediately after entering an item, if you tapped on the quantity or price to customize it, AccuPOS would look like it's ready for you to key in, but then would blink away to the normal screen again
• Only when you either waited long enough, or tapped it again, could you change the price or quantity
• Again, not useless, but very very counter-intuitive for a place where you are regularly making SALES, in as fast a time as possible
• 4
• AccuPOS can import the items/inventory from Sage 50
• But it barely works
• And it didn't save us any time in price updates, etc
• 6
• AccuPOS can export to Sage 50 any customer account payments
• But this still does not eliminate a Receipt transaction in Sage 50 to apply the payment
• 7
• AccuPOS messed up our accounting
• With every sales import, the database integrity got worse by a few cents
• 8
• A bug in the integration software messed up our accounting
• AP refunded us a little money for that cost, but still
• [eye-roll]

• Configuring the database is really convoluted
• The support team seems to be under staffed as we have had to wait for over a half hour to speak to the first level techs

• The overall look of the application is very out of date
• It is also terribly challenging to set up
• You have to have technical knowledge for set up and strong organizational skills during the design aspect (it almost seems like the program was written 20 years ago by someone who is no longer involved in its development)
• If you have an issue be prepared to wait on hold for an hour before being able to speak with somebody (or end up at a voicemail)
• Their help techs/customer support are also only available via phone, not online
• There is also a limit to 30 characters for your service items which feels unnecessary and is personally the worst part for me

• IT IS NOT EASY TO USE, SET UP AND DOES NOT RUN PROPERLY
• I HAVE OLD PROGRAM SERVER AS THEY COULD NOT GET THEIR UPDATED TO LOAD AND RUN PROPERLY, BUT HAVE THE NEW PROGRAM
• THEY WILL NOT GIVE ME THE NEW SERVER PROGRAM, WOULD NOT REFUND MONEY AFTER 30 DAYS WHEN IT WAS NOT RUNNING PROPERLY

• in order to set it up , one has to have technical knowledge and really knowing how a restaurant menu has to be organized in a point of sale
• Having no experience at all, like my situation will result in having an extremely not organized menu on your software
• Today only I've been waiting for someone to answer the phone for the last hour
• if you have an emergency on a busy night
• good luck with that
• They claim to be in business since 1999, so as they say, today nothing has changed since as the customer support is a huge problem

• Freezes up after yearly update
• Always happens at busy time of the day
• They have been working on a fix for over a month WITH NO SOLUTION
• Credit card tips are not being processed causing alot of extra accounting work and upset customers

• Very slow and low quality hardware, not user friendly

• I usually read reviews before getting anything like this, but for some reason I didn't and got caught in a scam
• It took almost 3 months before I received everything
• Then got to the installation, and hour on the phone, bugs, another hours, another but, after the 9th phone call that the average time was an hour, they never managed to get the system working
• Returned the computer and took over 2 months to get a credit
• did I say credit, they kept about 75% of what I paid for restock fee and I had to pay shipping back to them on top of that which means the credit I got was to pay for the shipping back to them