Acefone
Review of Acefone Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Acefone
Acefone Screenshots
Acefone Features
Acefone Integrations
Customer Reviews
See why people love Acefone
Neil E.
Verified UserHospital & Health Care · 2-10 employees
Acefone is an excellent choice for any companies online phone system and IVR needs.
Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.
- So far, I am very happy with the ease of use
- The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily
- You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail
- The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products
- I am looking forward to setting up our outgoing call centre
- We have looked at over 10 different solutions and all were extremely high priced and had options we did not require
- Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements
- So far, I can not think of anything that has been an issue yet
- The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product
Switched From
I was with another telephone company for around one year. I also ran trials along side that company with another telephony company. Both offered good quality products. The company I stay the year with had excellent integrations and also very user friendly platform. Unfortunately, we also needed an outgoing call centre solution and the cost of this solution was totally insane for an internal marketing call center. It made perfect sense for an inbound and outbound call centre that was representing various clients but they had no cost effective way for us to create what we required. Or, they did have a way but the client representative did not have the same tenacity and resourcefulness as [SENSITIVE CONTENT] from Acefone did. He found a solution and they didn't. As a result we are happy to move forward with Acefone.
Why they chose it
"I literally reviewed every telephone integration that was available within Zoho Products. I trialed two of them and also spreadsheet all the pros and cons of each. I narrowed down my choices and then read the Capterra reviews so I could compare the features as well as user reviews."
Nancy S.
Verified UserLegal Services · 2-10 employees
Great Service at an Affordable Price
I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours.
- I enjoyed working with [sensitive content hidden] my sales representative
- He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business
- He was extremely patient and kind
- The product itself is excellent for our business model
- I would recommend Acefone to any entrepreneur and institution seeking business phone services
- The Virtual Receptionist robotic sounding voice
- I wish it sounded more human
Switched From
RingCentral only allowed for 25 SMS/user and it was $.088/overages. Our business model requires more SMS Messages allowances. Acefone allowance is about 1000 SMS Messages/user and it is $.04/overages. This was a better option for our business needs.
Bill O.
Verified UserFinancial Services · 11-50 employees
Misleading Product & Terrible Customer Service – Stay Away!
I had a terrible experience with Acefone.com. Their agent, [sensitive content hidden] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs.
- Nothing unless you like to completely waste your time
Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection
Mohammed Nakash N.
Verified UserAirlines/ Aviation · 2-10 employees
[sensitive content hidden]
Verified reviewer
Just spoken to one of the customer representative [sensitive content hidden] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy
- no cons so far faced
Why they chose it
"Because of the friendly customer support"
Ian C.
Verified UserComputer Software · 2-10 employees
Awesome support
Awesome! Aman was so helpful and really understood the needs of our business.
- How helpful the support was in setting up the system
That the call quality wasn't so good but found out this was because we were using the wrong software
Scott B.
Verified UserMarketing and Advertising · 2-10 employees
Verry buggy
Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.
- If it work as it should all the time then it would be a good system
- It rarely works as its supposed to
- We have constant problems with and spend more time n the phone to support than we do speaking with our customers
Why they chose it
"The price point was good and it looked a relativley easy system to setup and run."
Vernon N.
Verified UserEducation Management · 2-10 employees
Buyer beware
Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained.
- They were eager to set up my account, that is about it
- When I requested to close out my account , then all of these charges came up
- Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider
- I was told that only could register line to two devices and then told that was not the case
- So many intances of say one thing but experience differently
- I regret ever choosing Acefone
- Beware
Switched From
Unlimited minutes. And auto call attendant.
Steve B.
Verified UserConstruction · 2-10 employees
Buyer beware
Poor and would not recommend - hard to deal with and they hold your number hostage.
- Pricing was ok - although a minimum of 3 users
- The text never got working - they are blocking my port to another company
- I am trying to cancel my plan but some mysterious department has to do it but i can never get them on the phone
Shamsul A.
Verified UserWholesale · 11-50 employees
Excellent Customer Support by [sensitive content hidden]
Execellent customer care and technical rendered by [sensitive content hidden] I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.
- I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone
- I recommend management to reward him and keep him with Acefone
- I am happy so far with ACEFONE
- I just started Acefone and it is too early to recommend on this
Nirav B.
Verified UserStaffing and Recruiting · 11-50 employees
Value for Money !
Verified reviewer
- Recommended for Startup and User-friendly portal can be managed easily
Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered
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