AmberPOS
Review of AmberPOS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About AmberPOS
AmberPOS Screenshots
AmberPOS Features
Customer Reviews
See why people love AmberPOS
Alice F.
Verified UserRetail · 2-10 employees
Point of Sale decision
I had too many unknown transactions - as in clients now everyone goes in the system - easier to find transactions if old payment type is not know.
- Fantastic customer service
- Has lots of features for the expense
- Wish I could integrate this with a booking scheduler
- I have a client database that we use to sent up courses and customer service
- We have to manually transfer payment to that client database
Kevin M.
Verified UserWine and Spirits · 11-50 employees
Support of AmberPOS support
For a stand alone POS solution, this is the one to choose.
- AmberPOS has been our retail software supplier for over 15 years
- We have had great support and solutions that fit our needs
- Their improvements to the POS program has helped Marquis Wine Cellars get to the next stage of growth
- Support is timely and knowledgeable
- Lots of reporting capabilities and the program has been very stable over all these years
- This could integrate easier with accounting software
Penny W.
Verified UserRetail · 2-10 employees
Endless flexibility and functionality. Great service.
Retail
- I love that the system is easy to customize and flexible
- The Amber staff is always available and willing to help, and have helped me craft the system to work exactly how we need it to work for the unique needs my retail store has
- They are able to remote into our computer and help us create new features or troubleshoot problems in real time
- I would normally call it a con that I have to sometimes leave a voicemail, but honestly, it's faster than going through 20 different prompts before I can reach a live person
- When I do leave a message they call back right away
- There are no voice prompts
- It's either a live person straight away or a quick call back
- And the support staff is a small team, so you can easily speak to the same person every time you call, and they know our account when we call, AND they know and understand their product, which is more than I can say for 90% of the technology vendors I normally have to deal with
Verified Professional
Customer support is APPALLING!
Used daily for more than 2 years
- Random errors
- Their "fully integrated credit card processing" isn't
- Sales process through credit card payments but not recorded in register
- Customer service's reponse: "Just do a physical inventory of your 15,000 items to determine what sold
- " Half of the month of sales and receiving history disappeared randomly for no known reason
- They don't care
Wayne G.
Verified UserRetail
A robust POS for small businesses
Retail
- They are responsive to requests for assistance
- The software has many advanced features
- The value is good
- The built-in reporting is nice, with some caveats (see below)
- As a former software developer with 15 years of experience, there are a few issues I have
- These might not bother everyone, though
- First, the reporting system is nice, but you cannot alter the format or add/remove fields from the canned reports
- This means I eventually had to build my own back end reporting system
- The vast majority of people won't be able to do this, so be aware that if your main goal is robust reporting, this is a pretty major issue
- Lack of keyboard shortcuts
- If I change a SKU I cannot hit ctrl+S to save
- I have to click the save button with the mouse
- It's annoying
- Unable to customize screen layouts
- On the customer screen, for example, I cannot choose to display only the fields I use
- This means there are a ton of fields I don't care about that I can't hide
- This is the same for all the screens
- The software has a lot of fields because of the advanced nature of its design
- Even so, I don't need all of them, so being able to hide them would be wonderful
- The label design system lacks a "snap to grid" system
- Actually, it doesn't have a grid system at all
- This makes designing a label unnecessarily difficult Custom queries cannot be altered later
- If you setup a special price rule with a custom query and later wish to modify it, you must start over
- Any attempt to change it will give you an error
- This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule
- It rounds down on sales taxes
- If you sell any item that results in a sales tax value less than a penny, it won't charge sales tax
- When you move thousands of dollars a year in these small transactions, this can lead to a substantial amount of sales tax you owe that the system never collected
Matthew D.
Verified UserRecreational Facilities and Services · 11-50 employees
Excellent POS option that does not break the wallet
From the start, the AmberPOS Team has walked us through setup to some minor issues we have had. The fact that they responded with expedience during a 4th of July weekend speaks volumes! The team support has truly been wonderful! Easy program that can be navigated by younger staff, and flexibility of sales ability work very well. Considering that we are a ticket booth, snack bar, and retail store, this program covers all bases for us!
Scalability and user friendly features allow this to remain small but give the ability to increase as the business grows
- Due to our location, internet is a little slow
- Although this is not a cloud based POS, it still requires updates that can bog down our internet
- This is NOT an issue with the software, it is an in-house issue
Switched From
Newer program with better abilities to suit our needs
Why they chose it
"Less expensive, better fit for our location/store. We weren't being sold, we were just given information from the other POS providers. AmberPOS treated us with respect and paid attention to all of our concerns during purchasing."
Daniel A.
Verified UserMuseums and Institutions · 11-50 employees
Top Notch Service !
For anyone looking for a POS system, you cannot go wrong by choosing Amber.
- Amber is easy to teach to my staff, remarkably easy to use on the administrative side and offers wonderful and personal support
- It is an affordable system that I highly recommend to anyone looking to upgrade
- From the people to the program, itself, I couldn't be happier and feel more confident that I made the right choice by choosing Amber
- I operate four separate museum stores and maintain four separate inventories within Amber
- My wish is that it could be made easy to toggle between inventories without having to log out of one and into another
- I'd love to be able to just log in and be able to maneuver between inventories with a bit more ease
- Trust me, I can be a whiner
- and if this is my only complaint
- well, Amber is doing okay by me, then
lisa m.
Verified UserRetail · 2-10 employees
Amber is an update from an old POS system and it now allows me to couple inventory with a web site
Would love to be able to have a convenient suggestion box to enter suggestions for improvement - and a newsletter emailed or on program to access letting us know what changes made and what changes you are working on to improve the program.
- After a bit of a learning period since I was not used to working with spreadsheets, I found it easy to work with
- After two years I am still finding out features that I find useful
- Have also found tech support friendly and helpful
- Integration with Big Commerce added additional challenges that Amber seems to be trying to deal with
- Tech support feedback not 100%
- Had sent a few questions that did not get answered
- Would really like to have an emailed newsletter announcing what improvements and changes have been made to the program
- Found out that I needed to log onto a special site that had that information after being with Amber for a few years
- Although POS program seems non geek friendly this information is aimed at the techs
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