Automaid
Review of Automaid Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Automaid
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Automaid Features
Automaid Integrations
Customer Reviews
See why people love Automaid
Kyla G.
Verified UserConsumer Services · 2-10 employees
Just Keeps Getting Better
This is an awesome product that is integrated with an awesome credit card processor (Stripe) and I am so happy with both!
- Absolutely love this product
- It saves me time by allowing my clients to easily book their own appointments online
- I can block off any days / times I don't want bookings and set limits to how many are allowed in a single space
- The features are also improving all the time - you can now change which credit card to charge right on the charge screen, and process refunds there as well, which is a relatively new improvement
- They really listen to the user suggestions to make the product better and better all the time
- I wish I could set different locations within the schedule, so that certain areas could show availability where others are blocked off
- I cover all of Southeast michigan, so sometimes we have availability in one location but not another
- Not a huge deal though
CECILIA G.
Verified UserConsumer Services · 2-10 employees
Gives me a good overview of my business
Overall, I have enjoyed using the service on a daily basis. Out of other services I tested, this one is the easiest to use giving us exactly what we needed the availability to offer recurring services.
- What I like most about Launch27 is the capability to use its online form on my website so that clients can book their services online
- I also like that we can send confirmation emails and reminders to our clients
- We can also see how many sales we did in a certain month
The feature that I like least is that the sales tax percentage can not be set into a decimal instead it's rounded up to a whole number which in turn, makes it difficult to collect the correct sales tax
Switched From
Launch 27 gave me the availability to offer recurring services.
Mike F.
Verified UserEnvironmental Services · 2-10 employees
Very Easy to use
Allowing customers to self schedule really helps.
- Launch27 is very intuitive and quite easy to use
- Support is quick to assist with any problems
- It can be difficult to find out how to use certain things
- There are certain features that are missing
Chase C.
Verified UserFacilities Services · 2-10 employees
Might be better for another industry
Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro.
- I liked the support, the story of the founder, the concept and idea for the software
- I tried this concurrently with housecall pro
- The setup is incredibly complicated
- Even though there is great support it’s much like computer programming
Why they chose it
"I didn’t. I ran both for a time and ultimately hose Housecall Pro because it was much easier to use."
Lawrence B.
Verified UserConsumer Services · 11-50 employees
From where I'm sitting, no other software offers what L27 does for the same price.
I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.
- There isn't one or even a set of features that I would say I like best about L27
- L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included
- Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point
- If i had to pick a few, the payment system is fantastic
- Automatic holds and charges for customer cards is very convenient
- The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method
- The metric screen is decent
- I'm glad it has that, though I think there are a few ways it could be improved
- 1
- L27 is geared more toward service businesses that operate using independent contractors
- We use employees so there are certain features that would be nice to have
- 2
- Inability to add customer reviews/feedback manually
- It has to be done with the emailed customer surveys that come with L27 which isn't great
- 3
- The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day
- Scheduling at this point is going to be difficult, regardless
- I do think there are certain tools that would help
Verified Professional
Facilities Services · 51-200 employees
From love to hate
I am writing here as, sitting in our office for more than 1h30 with 3 colleagues, we have nothing to do but stare at a blank screen. Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day for at least 30 minutes, with some kind of maintenance. Friday the 18th of September, we had almost 4 hours of downtime in the middle of the afternoon. This adds up to the fact that we cannot do our accounting anymore because of the recent .csv export changes, and that our booking form (when it will be up, lol) will have some uneditable text in english (we operate in a french speaking country). We are really desperate and losing time and energy with support making us feel like all this effort is worth much more than the monthly price of the tool.
- Initial willingness of team to accept feedback and improve software
- Terrible SLA, unhelpful customer support, development going the wrong direction
Why they chose it
"At the time it was more rich, now not so much at all"
Jared L.
Verified UserFacilities Services · 11-50 employees
Setup is impossible, tedious and expensive, not worth going through the setup
I attempted to set it up three years ago. This month I was excited to give it another go and realized why I didn't go through with it the first time. Absolutely lousy customer service and awful setup process. I highly discourage anyone from using this service. I wanted so badly for this to work but I can honestly say I don't feel valued as a customer. I don't usually feel that way.
- It would've been an amazing service if we could just get through the setup
- No phone support
- Everything is through chat and email
- I need to speak to someone
- Setup is very difficult
- I paid for a consultant through them to help me set it up because that's what I needed
- I know what Launch27 is and does
- The consultant wanted to talk more about what they offer and charge an extra $500 to set it up for me on top of the $100 I had already paid
- I can't say it's a lousy product because I've never launched with it
- If you want to spend hours and hours setting it up and months tweaking the program, then do it
- I just don't have time for the awful customer service and lousy setup process
- I think they could have customers for years paying $125 a month if they'd just spend more time helping with the setup
Switched From
What I thought was better and higher quality options.
Pedro N.
Verified UserHospitality · 2-10 employees
Review of Launch 27' service and support
I am happy to share my review for Launch 27's service provided by [sensitive content hidden]. As a cleaning business owner, I have had the pleasure of working with her on the platform and I must say that she has been a true professional throughout. [sensitive content hidden] expertise in using Launch 27 platform has been invaluable to my business. She has been patient and helpful in guiding me through the initial start-up process and has provided valuable insights that have helped me optimize my operations. Her level of knowledge and understanding of the platform has been a game-changer for my business.I appreciate that Launch 27 provides this level of support to their customers, and I do believe that initial start-up help should be part of the induction process for new users. It will make a significant difference in the overall user experience and helps new users get up and running more quickly.I also think that there should be some sort of discount or incentive for customers who continuously train and use the platform. It would be a great way to reward users who take the time to learn the platform and continue to use it to improve their businesses.Overall, I would highly recommend [sensitive content hidden] and Launch 27 to anyone looking to streamline their cleaning business operations. This platform and support team are top-notch, and I am grateful for the positive impact they have had on my business.
[sensitive content hidden] professionalism and expertise of Launch 27 platform to optimise my cleaning business operations
No discount or incentive for customers to provide start-up training and continuous training on the use of the platform
Switched From
I wanted a more tailored operations system platform
Trezelle M.
Verified UserHospitality · 2-10 employees
I like L27
It’s a love hate relationship. I keep getting told an upgrade is coming and I have no idea when. But I love L27 because of all the things I said above.
- The things that I like the best about L27 is the customer service
- I love the ease of access
- Most of the things are built in which is amazing
- It’s very automated and makes life very easy
- There are a lot of things I think would make it better
- For example, proper syncing with google calendar and quickbooks
Why they chose it
"No"
Dave E.
Verified UserAutomotive · 2-10 employees
The best I've experienced but more to be desired
I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed.
- Functionality
- It offers more than the competitors, specifically around customization
- Typically, if you want to do something there's a way to do it
- Also, very, very impressive customer service team
- Its not very intuitive
- There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own)
- It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning
- Price creates a high barrier to entry too with many competitors being a quarter of their price
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