AVOXI
Review of AVOXI Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About AVOXI
AVOXI Screenshots
AVOXI Features
AVOXI Integrations
Customer Reviews
See why people love AVOXI
Eben Wikus J.
Verified UserInformation Technology and Services · 2-10 employees
Great Service
Call Quality is top-notch, Customer Support is Superior.
Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247
- Avoxi partner portal is a bit outdated, but manageable
Dhanalakshmi S.
Verified UserComputer Software · 501-1000 employees
One stand solution for Call centres
Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.
- AVOXI is a very simple platform which is very easy to understand, configure settings and use it
- The platform enables self-reliance and very less dependency on support team would require for configurations
- Agent platform is also very simple to use
- There are integrations available like Teams, CRMs etc
- which makes the life simpler
- Overall, its a WOW experience with AVOXI :)
- There are no such features which I liked least about this software
Why they chose it
"Due to costing, ease of configuration & usage"
Utku K.
Verified UserInformation Technology and Services · 11-50 employees
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
- It seemed cheap at first
- After months we see that this is the trap
- Very low voice quality
- Not stable operation (None of the calls were received for few days)
- Almost no support
- (If you reach them from Linkedin, you may luckily receive some irritating replies)
Why they chose it
"Unfortunately it seemed cheaper."
Capucine G.
Verified UserBanking · 10000+ employees
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
- In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level
- The price and quality of communication are the real plus
- The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good
For the use of our project this service is perfect, nothing seems negative about AVOXI to us
Why they chose it
"Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great."
Tracy P.
Verified UserPublishing · 2-10 employees
Great product!
Great!!!
It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic
- I don’t have any issues so far
- I like it better than my old phone service
Switched From
Closed my corp office and needed a remote service.
Steve C.
Verified UserComputer Software · 201-500 employees
Terrific Customer Service
AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.
- Very easy to procure new international phone numbers
- Admin portal is visually appealing and easy to navigate
- Prices are reasonable and no hassles with downgrading to a lower monthly plan
Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems
Why they chose it
"Ease of procurement for international phone numbers."
Justina A.
Verified UserLegal Services · 11-50 employees
Customer support at it's best
Verified reviewer
- When I'm facing any issues, support answers immediately, and solve my problems
- Price could be lower
- I'm using a basic product
Why they chose it
"best reviews on customer support, which is important for me."
Tom C.
Verified UserFarming · 51-200 employees
Trust Avoxi
Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue.
- Easy to use
- Numbers for many countries and local numbers within those countries
- It's a great platform
- There is not much I don't like
- I am pleased with the platform
- Maybe an official integration with 3cx
David P.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Top notch virtual phone line and call diversion service.
I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost.
- The efficency with which they fixed my hiccup
- They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately
- There isn't anything not to like
- The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought
John M.
Verified UserHealth, Wellness and Fitness · 11-50 employees
10/10 US, UK and NZ.
I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!
- Platform is easy to use
- Love the live chat and phone/email support from real people when needed
- Not being about to text phone numbers from one country for a different country
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