B2B Wave
Review of B2B Wave Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About B2B Wave
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B2B Wave Features
B2B Wave Integrations
Customer Reviews
See why people love B2B Wave
Verified Professional
Wholesale · 11-50 employees
Ordering Portal
Looking for the right software is daunting and making the wrong choice can be detrimental to your business. We spent over a year testing ordering portal software. B2B Wave was the right decision and has added tremendous value to our business and to our customers. We were looking for an ordering portal which could integrate with our stock management and accounting software. This was easily achieved due to B2B Wave having an outstanding API, support and a clear understanding of our business. The value B2B Wave has added to our business in the past 6 months is unbelievable and I highly recommend them. Thank you for making such great software and keep up the good work.
- Easy to use Good API Great Support Fast
- Nothing to add here
- Everything challenge we have put to B2B Wave has been resolved
Hollie R.
Verified UserApparel & Fashion · 2-10 employees
Would highly recommend B2Bwave!!!
Quick replies and support from the team. Pretty platform. Easy to navigate. Overall we love the system and so do our retailers who use it from the front end.
- We have been working with B2Bwave now for 2-3 years and we wish we had it sooner
- The platform has saved so much time in what was previously a very manual & tedious way of creating orders & invoices
- As a very bespoke company with lots of very bespoke options in terms of how our customers order with us, B2B wave has managed to cater to all of these efficiently when other platforms were unable to and this was our biggest issue in finding a partner and platform to work with
- The integration with Xero is an added touch
- With the click of one button, the information is transferred across & the the reconciliation of payments is fed back to B2B wave quickly with copies of the payments and invoices, easily viewable from our retailers accounts meaning we get far less enquiries from them now so we can allocate this time elsewhere
- Im really pleased with how the platform works together and how easy it is to use
- Our retailers have also commented that it is one of their favourite portals to use compared to other Brand they work with
- It is pretty, easy to understand and navigate
- I would recommend to anyone looking for a similar solution in streamlining their order & invoice processing, especially if you are looking for a system to also look pretty from the front end (a main thing we were struggling to find)
- No cons as such
- In general when we ask for certain updates or provide feedback on things that are missing that would help us they are receptive to finding a solution
- The main thing we are missing is the option of generating delivery notes
- This is something we have fedback a few times and I would like to see this built quicker but they are actively open to looking into this and I do hope something they will implement soon
Switched From
We required something that enabled our customers to access and order directly whilst looking pretty from the front end, and was easy to use. Previously they emailed their orders which we transferred across and as the company grew, this became unmanageable!
Why they chose it
"There was a couple of others but I cannnot recall their names at the moment!"
Ryan Patrick S.
Verified UserWholesale · 11-50 employees
B2B Wave review
Verified reviewer
- Customer service
- quick and really helpful
- It is the main reason why I would recommend this app
- Your people
- Not always user friendly
- We have multiple customers with different discount per products and categories and it is hard to input the discounts
- On customer pages, they see the MSRP but dont see their discount until they check their cart out
- trying to figure the best way to work this with your team as I am writing this
- again really helpful customer support
Brennan C.
Verified UserSporting Goods · 2-10 employees
COO / Co-owner
Our overall experience so far has been great. I appreciate the responsiveness of their customer service and their willingness to get on a call to help when needed. [sensitive content hidden] is very helpful and really appreciate how much he has worked with our company.
- The learning curve of the platform is very low, allowing our company to get up to speed quickly and start selling products to our customers
- Wave has been very open to making changes to their platform
- I appreciate the person who helped onboard me ([sensitive content hidden]) and his willingness to listen and implement the changes we need to be as successful as possible using the platform
- Additionally, Wave has made these changes at little to no cost
- The cost of the system is very reasonable compared to competitors
- Although we haven't used the API yet, it's great to know that the system has an open API, which will allow us to connect with various other systems in the future
- We would like more options for creating pages and customizing the overall look and feel of the site
- While we can edit the HTML, it’s more limited compared to other systems like Shopify
- That said, since we're using the system for B2B sales and not B2C, the need for extensive customization is low and not a critical factor for a B2B platform
- It would also be great to see more information displayed on the dashboard
Switched From
Wave has better and more robust B2B systems.
Why they chose it
"Cost was the number one factory. Second was features such as having users login."
Simon Y.
Verified UserElectrical/ Electronic Manufacturing · 2-10 employees
JS PowerSolutions feedback
Excellent! Been thru support with several other options and yours is by far the best. No big custom coding needed.
- Simple, fast support
- Got my site up in a few days and it just works
- Easy QB integration, and have nice structure
As of now, it is great, but it feels like there's features to be added as I get more into the system
Switched From
Odoo provides a larger platform with more options, but needs for a software specialist to deploy well. Personally, I found myself sitting and typing codes and such to make it work, spending all my time on getting it nice where b2bWave did all the basics for me upfront.
Why they chose it
"Ease of understanding the platform and implementing functions"
Cherry B.
Verified UserWholesale · 2-10 employees
B2B Wave the best decision for our website
Amazing the team at support are always willing to help. We spent a bit of time with them when we set our site up they were amazing. 6 years later they are still amazing adding the little extras to our site, answering our questions very promptly and friendly.
- It is such a great platform so easy to use
- Website looks amazing
- I like how we can set customer pricing add data sheets lots of photos
- It does not work with MYOB
- Understand it may be out of B2B Waves control
- But it would be the icing on the cake for us
Switched From
We needed an online sales tool. Our customer could log in see the products, pricing and make orders.
RICHARD G.
Verified UserImport and Export · 2-10 employees
Our experience with B2BWave
Overall very positive. All those in our company that are currently using B2Bwave think its great. We have had great feedback from our customers and even those whom didnt want to change how they ordered are now enjoying the ease of ordering. Customers can now see pictures & desriptions, which they can use on their websites.
- Customer ordering more accurate and faster
- Ease of use
- Customer knows when products are out of stock
- Orders can be saved for later and completed another day
- Notification of products back in stock
- Good support when I required help to change some things
- Customer feedback has been really good
- This is an example:- "The B2B site is as good as, if not better than the majority of B2B portals that we use & will probably get me round to taking in some new lines that I’ve meant to get round to for a while" We were manually inputting order data onto QuickBooks invoices prior to Using B2BWave and Quickbooks integration this removes 90% plus of the data inputting we were doing
- Saving time and managing to fulfil more orders in the day
- Only negative we had from a customer point of view would be “quick order” as it’s still slower than uploading a system generated CSV or Excel file
- Some B2B site offer the option of uploading (correctly formatted granted) & accepting an order by CSV to avoid the manual input
- Although admin can do this on behalf of customers- is it a possibility for customers to do this in the future
- No real back order system, we have to manually remove a backorder product and then do another order for the customer and then use the status to put on hold or in our case we use it for pre-orders and status changes to awaiting pre-order delivery
- it would be helpful if back orders get put into a back order system
Why they chose it
"Communication with those whom developed the site. we had a good idea what we could do with the site because of this. We had good support as well."
Joey P.
Verified UserHospital & Health Care · 51-200 employees
great product with outstanding support for hearing aid company
Verified reviewer
Their ability to provide a flexible and effective platform for managing customers and orders with outstanding support and custom features for our specific business needs
- Nothing - great product with tremendous customer support
Why they chose it
"much less expensive but still flexible and effective for our business needs"
Ellen D.
Verified UserFood & Beverages · 2-10 employees
Easy experience
We were spending two whole workdays writing up orders, so we knew we needed a better solution. Honestly, first we tried a competitor and it was way too complicated. B2B Wave was a really easy solution. [sensitive content hidden] provided a smooth, no pressure sales option, answering multiple questions prior to even signing on. My head spun as I watched [sensitive content hidden] go to work getting us set up really quickly. He was also tireless in answering my questions as I learned to navigate the new system for our wholesale coffee company. I was a bit nervous about getting all of our customers onboarded, but to my surprise they were excited about the ordering portal and jumped right in. I wish we had signed up sooner. Thanks, B2B wave!
- The folks are friendly, efficient, and eager to make it a smooth experience
- No pressure and no coding experience necessary
- At first I was worried about the cost, but it proved to be competitive with similar companies, and well worth it
Andrew S.
Verified UserWholesale · 2-10 employees
Using B2BWave website
For many years, B2B Wave has been excellent support for our website and was able to make modifications for us. The website was so robust that we didn't have to contact them once for any other support in seven years of business.
- The website was very easy to set up and use
- It was also very responsive, robust, and secure
- You can easily add product options with various price breaks etc It is a great product for new start-ups, without the need to be too tech minded
We needed the product to be integrated with Sage 50 with the inventory date received displayed for out-of-stock items, and when next due plus other features such as managing pricing in sage and up loaded to the website automatically
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