BentoBox
Review of BentoBox Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About BentoBox
BentoBox Screenshots
BentoBox Features
BentoBox Integrations
Customer Reviews
See why people love BentoBox
Henry C.
Verified UserRestaurants · 51-200 employees
Great if you know what you need and aren't tech-savvy
In short: If you or someone on your team is experienced with building and managing websites, then the extra cost of BentoBox isn't worth it. If you don't have deep technical skills, BentoBox will essentially fill that gap for you with their customer support, and is worth looking more into. Some of the best customer service I've experienced, and certainly the best support for a website builder. You can get a website built and managed for cheaper with another builder like WordPress or Squarespace - but you won't have nearly the support system BentoBox has. Coming from a deep background of building websites, I found the lack of flexibility and customization hindering. But, again, if you don't have deep tech experience on your team, lack of flexibility is a very good thing: less opportunity to mess it up. An important note: BentoBox comes with an array of built-in, restaurant-focused tools in their sites. You can manage and monitor your Yelp profiles, process new leads, start gift cards, etc. BentoBox is ideal for someone who does not have systems in place for managing these. If you already have a CRM, already have a gift card processor, event/reservation management system, etc., you'll end up paying a larger monthly cost for unused tools. I strongly recommend cross-referencing the tools you already have with the tools baked into BentoBox, and gauging the duplicates.
- BentoBox is just as simple to use as most other drag-n-drop website builders
- The Google Tag Manager, Analytics, and other built-in software integrations are very useful
- What really stands out is the support - all three years I've been using BentoBox for 3 websites, their customer service answers promptly, thoroughly, and personably
- This isn't a con to everyone: you are very limited in the advanced changes you can make to your site
- You can't access the source code yourself, there's no marketplace of plug-ins, and if you don't see the option in the visual editor, you likely can't do it
- But if you're non-technical, don't care to be technical, and just want a darn website up, this is not a con because of the topnotch support
- Tell them what you want, and they'll work it up until you're happy
Karlee T.
Verified UserHospitality · 201-500 employees
Easy to Use, Great Support
So far, we've had a great experience with BentoBox. My hospitality company transitioned all of our restaurant websites to their platforms and we've been very happy with our experience!
- The solution is affordable, support is quick to respond, we have had a great experience in developing sites as they take our feedback seriously and appropriately
- The content management is seamless and easy for our restaurant teams to update & do themselves
- Some very small limitations with design but overall the experience has been very positive
- I honestly can't say definitively any specific cons
Switched From
Difficult to use the back end of Webflow. Needed an easy to use solution for the property teams.
Joseph A.
Verified UserRestaurants · 2-10 employees
Great response to issues and concerns.
Excellent. Improvements are made always.
- Improved menu features
- I would like to see more options for displaying menus creatively
- Yen (Japanese yen features for online store)
Switched From
Recommendation from another website and their website.
angie R.
Verified UserFood & Beverages · 11-50 employees
Great Service
How much is easier it is to navigate through our website.
- It's very easy to use, i use it daily
- I update our website all the time and its been one of the easiest website builder i have ever used
- I don't really have anything negative to say about it
- Bentobox took over our website a year ago and have helped along the way when i needed it
Why they chose it
"They talked to us and asked what we wanted in a website and created exactly what we wanted our website to look like."
Lowell F.
Verified UserRestaurants · 11-50 employees
Bento Box excellent product
Very positive. Excellent customer service. Easy to use product. Staff always available and very helpful.
- Easy to use, positive impact on business, excellent customer service
- Always available to assist as needed
- Nothing
- Great product and service
- Great customer service
- Do not change product
- Easy to make changes as needed
Stephanie B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
BentoBox is excellent!
Verified reviewer
- BentoBox is easy to use and is appealing to the eye
- I have enjoyed the ease of use and appearance of the program
- I do not have any negative reviews regarding BentoBox
- Would buy it again no questions asked
- It has met all of my expectations
Verified Professional
Food & Beverages · Self-Employed
Terrible Customer Service
Food & Beverages
- Loved the product and it was so easy to set up
- I loved the product and wanted to continue using it
- However I was sold the product at one price and billed a much higher price
- When I reached out to see what had gone wrong I received without a doubt the most confusing and terrible customer service I've experienced
- After over a month I was finally able to cancel my subscription but am still trying to receive refunds for charges incorrectly billed to me
- Would highly recommend taking the terrible customer service into account before signing on and saving all email communication just in case
Stephen M.
Verified UserFood & Beverages · 2-10 employees
Just Don't Get Involved!
Verified reviewer
- Nothing at all
- They really don't do anything for the money
- Terrible customer service
- Chargebacks are targeted on their online ordering platform
Switched From
promise of more targeted customer base.
Ariane B.
Verified UserHospitality · 51-200 employees
Making lives so much easier!
Verified reviewer
- It's convenient and saves me a lot of time on my day to day routine
- I have no complaints about the software
Chelsea M.
Verified UserHospitality · 11-50 employees
Fabulous New Site
I have loved working with Bento Box. Even after the initial setup, the customer support is superb.
- When looking for a new website, I wanted something beautiful that anyone could learn to build/edit
- BentBox is a great option because the backend is logical and easy to learn and the finished product is so beautiful
- I love this product
- No complaints here
- I even felt like the company created a work-around for our restaurant-hotel combo
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