PayPal

Review of PayPal Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About PayPal

Paypal is an online payment system that allows businesses to send and receive money. PayPal helps businesses make purchases, transfer money, and pay bills with tools like instant transfers, multi-currency support, and cross-border payments. PayPal acts as an intermediary between banks and customers.

PayPal Screenshots

PayPal Features

Features of PayPal
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance

PayPal Integrations

QuickBooks Online logo
QuickBooks Online
WordPress logo
WordPress
BigCommerce logo
BigCommerce
Venmo logo
Venmo
Payoneer logo
Payoneer
Cash App logo
Cash App

Customer Reviews

See why people love PayPal

5 Star
40%
4 Star
40%
3 Star
10%
2 Star
0%
1 Star
10%

Verified Professional

Computer & Network Security · Self-Employed

Used weekly for more than 2 years
Dec 22, 2025

Would recommend it!

Computer & Network Security

What they liked
  • Really simple to use, you can also pay in 3 installments without paying interests
  • Amazing, and you have buyer protection
Room for improvement

Fees are a bit high, and if you need to implement it developer wise maybe it's not as good as their competitors

Jeff M.

Verified User

Financial Services · 11-50 employees

Used daily for more than 2 years
Dec 22, 2025

Consistent and Trustworthy!

I love it! I used PayPal daily for personal transactions as well as making some business payments. It's been easy to use, and fast to send payments.

What they liked
  • I like how quickly paymenta are transferred and how low the fees are
  • It's very easy to use and I get invoices and receipts quickly and easily
  • The customer support is build right into the app and makes it's very user friendly
  • It's quick for me to see how much money I've spend or received and I find very little bugs or issues with PayPal
  • I appreciate the customization via adding friends and being able to do repeat payments
Room for improvement
  • I would like if there was a way to see more of a daily summary and not just a monthly one
  • This would help me track my finances better and more efficiently
Switched From

PayPal seemed more reliable and with fewer unexpected delays than Cash has.

Megan M.

Megan M.

Verified User

Commercial Real Estate · Self-Employed

Used weekly for more than 2 years
Dec 22, 2025

Paypal review

I've had a long time with pay pal and i still like them but had to open a different account to cash my checks through another company

What they liked

What i like the most about paypal is its easy to bank with and i like the point of sell for my business

Room for improvement

What i don't like with pay pal is i cashed a check through them and now when i try to cash other checks it won't let me for some reason

Kevin H.

Verified User

Accounting · 11-50 employees

Used daily for more than 2 years
Dec 22, 2025

Great Easy to Use Processing

Overall my experience with PayPal was positive as it was easy to use and provided the recurring charges options for our monthly customers.

What they liked
  • What I liked most about PayPal was the recurring charging process
  • This allowed for billing each month to our customers
Room for improvement

What I liked least about PayPal was that it did not integrate with our accounting software and the information had to be manually entered

Switched From

Paypal offered more reporting and better reliability.

Mary A.

Verified User

Non-Profit Organization Management · 11-50 employees

Used monthly for more than 2 years
Dec 22, 2025

One of the best services out there

PayPal has been a useful tool that I continue to rely on for convenience and widespread acceptance, but it’s not perfect. It performs very well in terms of ease of use and navigation, and it offers strong security. However, the costs and customer service experience make it less appealing as a primary payment solution. It’s a good platform to have as part of your payment options, but not one I would rely on exclusively. I’ve heard of peoples account freezing but that’s never happened to me.

What they liked
  • After using PayPal for over five years for both personal and business-related activity, I’ve found it very convenient and easy to use
  • The platform is simple to navigate whether I’m sending money, checking a transaction, or managing payment methods
  • Creating and sending invoices is quick, and even without using full business tools, the system is organized and efficient
  • It’s widely accepted online, making it a reliable payment method across international retailers and platforms
  • The security features and buyer protection add peace of mind, and the user interface is intuitive even for non-technical users
Room for improvement
  • As for cons, fees can be high, especially when receiving payments, converting currencies, or using cards instead of bank transfers
  • Over the years I’ve also had inconsistent experiences with customer service; it can be slow and often relies heavily on automated responses
  • Although invoicing is functional, customization is limited unless you upgrade to higher-tier tools
Why they chose it

"It’s cheaper compared to Square and more universally accepted."

Verified Professional

Apparel & Fashion · Self-Employed

Used weekly for more than 2 years
May 28, 2026

PayPal User Experience

My overall experience being a PayPal user has been very good thus far. I feel the platform is safe and protects me as a seller and buyer. I also love the way I. A use the platform to just send funds to friends and family members.

What they liked

What I like most about PayPal is the ease with Invoicing, Account protection and Escalation and investigation processes

Room for improvement

One of the things I like least about the PayPal platform is it’s incompatibility for overseas transactions

Why they chose it

"Brand Familiarity, Ease of use and professionalism"

Nafula M.

Verified User

Human Resources · Self-Employed

Used daily for less than 2 years
May 28, 2026

My feelings with PayPal are neutral

My overall experience with PayPal has been a neutral one, it started off great without any problems, then it got a bit Rocky once I opened the business account.

What they liked
  • What I like most about PayPal is the ease of use and how responsive customer support is
  • They respond within 24 to 48 hours at most
Room for improvement
  • What I least like about PayPal is how they manage fraud reimbursement
  • I don't like that
  • If payment to send by friends or family that there's no reimbursement even if it was done fraudulently
Switched From

At the time of the switch, the cash app was not offering business accounts.

Sean D.

Verified User

Food & Beverages · 51-200 employees

Used weekly for more than 2 years
May 28, 2026

Paypal - trusted for a reason

Overall, I continue to use it. It's been my trusted payment solution for over 25 years, and as long as they lose it, I will continue to use it.

What they liked
  • Ease of use, and trusted
  • It's nice to be able to use it, and know if the seller isn't doing their part, you can get refunded
Room for improvement

It's been around for a a long time, so that almost feels like it works against it - its not hip or new, but that's only a minor issue

Switched From

Zeller isn't well known enough where we do business

Tayja A.

Verified User

Logistics and Supply Chain · 501-1000 employees

Used weekly for more than 2 years
May 28, 2026

PAYPAL GREAT CONVIENIENT

the app it self is great from a personal and a business stand point its great for invoicing and maintain and managing expenses. it also fallible and customizable allowing me to also trade crypto

What they liked

The security and overall ease of use of the platform and how quickly and securely i can make payments

Room for improvement

The system it self is at times lags and buggy once i travel out side of the united states the user experience and performance differs

Switched From

THE APPLICATION HAD TOO MANY ISSUES AND THERE WAS A GREAT LACK IN SUPPORT

Alda C.

Alda C.

Verified User

Real Estate · Self-Employed

Used weekly for more than 2 years
May 28, 2026

PayPal protects scammers

I would give 0 if I could. Paypal took the full balance from my account (almost $1,000.00) to give to a company involved in a scam, with no evidence of proof and blocked me from resolution automatically with no recourse to appeal. I will never trust them with my money again. BEWARE!!!!

What they liked
  • Nothing
  • I used to trust their service until they took all my money
  • I will never use Psypal again as a trusted service
Room for improvement
  • Poor customer service
  • Thieves
  • Anyone can make a claim against a client, and they don't even ask for evidence, and give your money away
  • Forget about an appeal system
  • They deliberately block clients immediately from the rsolulotins so you can't even appeal

Write a Review

Share your experience to help others make better decisions.

(0/5 Stars)

Decision Context

Popular PayPal Alternatives

Main Product
PayPal
PayPal
Overall Rating
Rating 4.6
Pricing
Pricing available upon request
Learn More
Alternative Product
Genius - restaurants
Genius - restaurants
Overall Rating
Rating 4.7
Pricing
Starting at $89.00 per month
Learn More
Alternative Product
authorize.net
authorize.net
Overall Rating
Rating 4.5
Pricing
Starting at $25.00 per month
Learn More
PayPal

PayPal

4.6
Pricing
Pricing available upon request

See what companies are saying about Software Advice

Great
Based on 619 reviews
Trustpilot
Professional Service

This is very useful service. The company presents itself in a very professional manner.

Ansuya, 1 hour ago

Subscription Successful!

You've been added to our newsletter.