BOSSDesk
Review of BOSSDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About BOSSDesk
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BOSSDesk Features
BOSSDesk Integrations
Customer Reviews
See why people love BOSSDesk
Joseph M.
Verified UserUtilities · 501-1000 employees
Review and outlook from a Utilities POV
Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC.
- The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk
- The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved
- There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory
- While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities
Michael R.
Verified UserMedical Practice · 201-500 employees
A company that stands behind their software product
It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth.
- Bossdesk was very easy to implement, setup and get running
- It allowed us to configure the ticketing system to meet our specific needs for our radiology practice
Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents
Switched From
SW was going end of life so we needed to replace it. After looking at more than a dozen companies, we went with Bossdesk as it really ticked off all of the boxes for our company.
Junior A.
Verified UserGovernment Relations · 501-1000 employees
Products Capabilities
Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .
There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports
- Not keeping customer update up coming features
Chris R.
Verified UserEducation Management · 201-500 employees
BOSSDesk, The BOSS of Service Management!
The BOSSDesk technical team and staff are very responsive when you need their help, they have never failed in being there when you need them most.
- BOSSDesk is intuitive and easy to use for the end user
- As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions
- Reporting capabilities within BOSSDesk were very limited when we first started using the product
- They have since expended on some of their canned reports, but more importantly, they are working to integrate reporting access by using Power BI to allow development of your own reports
Switched From
Lack of adequate service and support for their product as they were transitioning to a new platform.
David g.
Verified UserUtilities · 501-1000 employees
BOSSDesk is a BOSS
great product for tracking tickets and hardware throughout the enterprise and getting the ticket to the right person or persons.
- ticketing process was very easy to get setup; feature set was loaded with tools we do use such as asset mgmt
- but we might use 40% of total capabilities
pricing was a little high; some updates needed more updates and resulted int some downtime or lag :)
Switched From
lack of support and age of product proved annoying
Hayden T.
Verified UserInsurance · 51-200 employees
Excellent Value
Any problem (very few) we've encountered was addressed and resolved immediately. I would rate our overall experience as, excellent.
- The product does exactly what we need it to do
- comprehensive ticket management, IT asset management, change management, integration with Entra ID/Azure, tasks, etc
- Not applicable
- Features are being added, improved and refined on a regular basis
- Reference/documentation materials are also good
Why they chose it
"BOSSDesk offered the best combination of features, setup, integration, and value."
Gibril B.
Verified UserGovernment Administration · 201-500 employees
BOSSDesk Review from 1st line rookie perspective
The experience has been positive, as I started to use it around a year ago and it was quite easy and quick to learn. I like the use of reports as it allows us to analyse our performance in ticket management.
- The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs
- Value for money is ideal for the work that you can do on it
- The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning curve
- They should be able to inform more accurately when a ticket is about to go out of SLA
- Setting up personalised alerts would be ideal
Anthony P.
Verified UserUtilities · 201-500 employees
BOSSDesk helps you serve your users beyond just IT related workflows
I've used BOSSDesk as an administrator,agent, a requester, and a watcher - all four possible usertypes.
- BOSSDesk allows management of a variety of workflows
- Its simple process enables customers to notify agents of requests along with asset tracking
- The thing I like least about BOSSDesk is that the Asset are currently only IT-related assets
- If this could be expanded to include and manage all assets of a business, this product would eliminate the need for many other software packages
Cody H.
Verified UserGovernment Administration · 5001-10000 employees
Great Feature Set That Is Always Improving
Great. As a prior ConnectWise user. I prefer the BOSS desktop version. The overall reliability is what sets it apart.
- I like the ability to customize ticket dashboard views
- The feature set is always updating
- Having a knowledge base built in helps our internal staff along with our customers we serve
- I'd like to see the mobile app become easier to use
- IOS app can be a little cumbersome to navigate through
Belinda B.
Verified UserEducation Management · 501-1000 employees
BOSSDESK Best Software to keep track of your jobs in your work area.
Over all as stated it keeps my workorders organized by date, by locations, and is my go to for all the jobs and task that I require to keep organized.
- BOSSDESK helps keep my work organized and up to date
- It serves as my workorders for each daily task, and keeps a running track of all the devices I repair for every user and client we have in our school system
Their isn't much that I dislike, but to be able to put a spreadsheet in and it be formatted in wordwrap instead of display charaters in a long vertical view and display in a horizontal view would be more helpful
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