Broadly
Review of Broadly Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Broadly
Broadly Screenshots
Broadly Features
Broadly Integrations
Customer Reviews
See why people love Broadly
Kelvin L.
Verified UserRetail · 2-10 employees
Great platform to manage customer relationships!
Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!
- Broadly makes it easy to manage your customer relationships
- You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit
- It has been an invaluable tool to generate reviews and grow our online footprint
- Not much, Broadly had satisfied all of our needs
Why they chose it
"Ease of setup, all-in-one services, great team"
Shawna R.
Verified UserLegal Services · 11-50 employees
Broadly Review Services
Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.
- I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes
- I like most that we can use the software to text with out clients, and have multiple ways of communicating
- I like that we can get google leads with the broadly app, so people can message us directly and help gain business
- We chose to turn the live chat off of our website, for it slowed down our website speed
- Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear
- I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc
- It would be easier to be able to save templates
Switched From
We stopped using Birdeye service before choosing broadly, but it did not have as many features as broadly, along with the customer service help.
pat g.
Verified UserEvents Services · 2-10 employees
They will not cancel my account
Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today.
They would never call me back about my account just kept trying to take money on my credit card
I finally cancelled for them to CONTINUE trying to charge my card again as of today
Brad P.
Verified UserIndividual & Family Services · 11-50 employees
The best thing you could ever do for your business
Verified reviewer
- The Broadly software makes customer experience management and review generation surprisingly easy
- I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help
- Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms
Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come
Switched From
Neighborly's influence, better pricing, but most importantly: integration with Smartware
Carol C.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great Product and Service
Verified reviewer
- We have been using Broadly and we love the way we get our office reviews
- It is simple, clear and is well set up
- Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing
- I also love the fact that we can get reviews on several platforms
- What we like least is the fact that it is only for reviews
- It is not a reminder system for the patients that they have upcoming appointments
- It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces
Why they chose it
"We chose both but Lighthouse has the additional features that you don't."
Daniel S.
Verified UserConstruction · 11-50 employees
Great product to help you get noticed locally!
Great platform to help increase reviews and answer reviews on multiple platforms.
Easy to use and most of your social platforms are all in one place so you don’t have to give an internal employees/marketing company access to multiple platforms
- Yelp is pointless IMO to have in the platform because you can’t ask customers for reviews
- Yelp will eventually take down all reviews that have come from Broadly because it goes against their rules
Switched From
Automated text go out to customers after job is completed in Service Titan.
Gertie O.
Verified UserMarketing and Advertising · 2-10 employees
Broadly has removed "Dealing with Bad Reviews" from my Task List
In the pet industry, reputation management is crucial. Getting the wagging tails on record is important, and with Broadly--it's easy!
- Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers
- The happy customers far outweigh the sad, so now our reviews have a more accurate representation of our customer experience
- We weren't sure if it was going to work well at the beginning
Switched From
Signpost was not getting the results, because it was not integrating with our up-to-date customer list.
Melissa G.
Verified UserInternet · 51-200 employees
Best Tool for Reputation and Review Management
Love it. I recommend it all the time for companies that need score improvements.
- I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review
- It has been a huge difference maker for our Google scores
- …
- I don’t have any dislikes ……,,,,I don’t use all the features but will look into more
Why they chose it
"IThe data and reviews are ours and stay with us even if we for some reason decided would make it stay with them."
Paul A.
Verified UserConstruction · Self-Employed
Horrible stay away
Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working
- It was nice that there was a product that could send reviews
Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement
Why they chose it
"Broadly at the time was a lower cost and seemed more client focused."
Ryan F.
Verified UserConstruction · 51-200 employees
Easy google-based platform to request, and respond to reviews
Great. It has really helped us engage with our customers and improve our online reputation.
So easy that new team members don't need significant training to jump right on board and begin using and providing value
The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill)
Why they chose it
"It fit our needs perfectly. We didn't need all the extra fluff because we already use a CRM system."
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