Brushfire
Review of Brushfire Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Brushfire
Will C.
Verified UserReligious Institutions · 51-200 employees
Impressed
We came to Brushfire from a free, online event website service that wasn't meeting all our needs. We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.
- The user experience for the online site is clean and feature rich
- We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site
- We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site
- For us, that's ok
- We have time to learn the registration side before our first registered event
Switched From
Needed live customer service, better call to action features with attendees, and a company we could grow with.
Why they chose it
"Found out they were developed in the beginning to help a church in Southlake, TX, and then expanded on that originally vision."
Joshua G.
Verified UserReligious Institutions · 11-50 employees
Love this system
Verified reviewer
- The ease of integrating registration and payment
- The software is also incredibly user friendly
- The fees, but it’s still worth it
- I keep coming back to Brushfire again and again
Switched From
Difficulty integrating registration, and payment together in one place.
Lori M.
Verified UserNon-Profit Organization Management · 2-10 employees
Brushfire Software
Verified reviewer
- We use Brushfire for ticketing for a number of events every year
- The software is easy to set up and use
- The fees are more reasonable than some other options that we looked at
- It's very customizable to different events, different venues and different prices or add-on's within an event
- We have utilized the coupon codes for special offers and I the reports are helpful for tracking income, attendees and for making settlement on shows that are based on doors sales or percentages of door sales
- We also use the Brushfire app to "check in" people to an event, using mobile phones or ipads
It would be helpful for the email confirmations you receive to include the event name along with the event number
Kim Q.
Verified UserReligious Institutions · 51-200 employees
Excellent Event Management Tool
Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.
- Honestly the Customer Support
- if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me
- They also were the front line response team to most of our guests answering as many questions as they could on our behalf
- This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions
- A lot of the locations of features are not intuitive
- For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out
Switched From
While I was not at the organization when they made the switch, I have heard that it mostly had to do with the fact that Brushfire offers Customer Support who is able to answer guest questions. This alone made my experience of Brushfire positive.
Mikel H.
Verified UserReligious Institutions · 51-200 employees
Absolutely Incredible.
My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!
- I absolutely love the back end of brushfire
- The update to the "Manage" page really increased the usability and ease of finding things
- Oh, and the reporting feature
- I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views
- And the customer service is top notch
- Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request
- I wish the check-in app was a little better in ease of use and for admins
- It would be great as an admin to be able to use the app to see registrations, look up registrants, etc
- Basically anything I can do on desktop in app form would be amazing
Switched From
Check-in was the most crucial need in shifting. We needed a platform that could easily check people in utilizing volunteers and Brushfire does just that!
Why they chose it
"Overall, ease of use and check-in ability. RegFox is a little more cumbersome for volunteers and users, as well as in reporting. Brushfire gives great high level reporting and as detailed as you need it."
Verified Professional
Higher Education · 11-50 employees
Does the (basic) trick
We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.
- Brushfire support has been strong
- The service is built for organizations that need to handle lots of people in a short time for low cost
- We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person
- The price of the service is reasonable
- I wish there were more options for building an event website
- It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website
Switched From
We were dissatisfied with Eventzilla's reporting and analytics as well as general usability.
Why they chose it
"Brushire seemed a low-cost, well-built solution that would save us the work of creating our own solution but still provide some flexibility. We were particularly keen on the way Brushfire handles group ticketing--we can set this so that personal information is required only from the purchaser and not from each ticket-holder. (If you prefer, you can require personal information from everyone.)"
Scott M.
Verified UserNon-Profit Organization Management · 51-200 employees
What A Great Team To Work With!!
We had been looking for something that would link to our Square account, and Brushfire exactly fit the bill for that! In addition to solving that problem, anytime I had a question or wanted our online forms to do just a little something different, the Brushfire team was willing and able to do what we needed in order to make our event a success! Great team!
- I loved the fact that our attendees could go online, choose the events they were going to attend, and pay for everything right then and there
- It was awesome
- I really didn't have any drawbacks to using this software
Switched From
Constant Contact event planner was very hard to work with, and did not link to Square. This was AFTER their promises to improve the product year after year.
Why they chose it
"Brushfire met our needs fully."
Beth G.
Verified UserReligious Institutions · 2-10 employees
Why we switched to Brushfire
The customer service has been excellent. Thank you, Johan!
- The integration of registration form and payment platform was seamless
- We had to rely on someone else to set up the initial registration form, so the timing was a bit out of our hands
- However, the response time has been extremely good
Switched From
We had lots of problems with the integration of the registration product and payment platform we used for a previous conference.
Why they chose it
"Price."
Jeffrey F.
Verified UserNon-Profit Organization Management · 2-10 employees
Just flat out Awesome Sofware and Support
BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful
- I like the Ease of setup and Reporting
- the Customer support is Outstanding
The Groups Function Needs to Be 1 and above not 2 The Documents could use a refresher
Why they chose it
"The Fees and there a trusted Christian Resource,"
Andrew M.
Verified UserComputer Software · 2-10 employees
Excellent option for any serious event host
Verified reviewer
Excellent, flexible event management tool covering everything from selling a ranged of ticket types to management on the day with check-in functionality
In the past development has been slow to roll out features, the design of the website could be better as well
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