Callture
Review of Callture Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Callture
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Callture Features
Customer Reviews
See why people love Callture
Al M.
Verified UserHealth, Wellness and Fitness · Self-Employed
Best in class
We use them to service our toll free numbers and our faxes. The great thing about this is we can log in to their website and quickly and easily change the forwarding number, so for example when our company's land line was down for 2 days, we just rerouted the toll free numbers to my cell and were able to stay in business. Without the service, we would have lost 2 days of phone calls and faxes.
- We have been using Callture for over 10 years
- We had one problem about 5 years ago with their fax machine not connecting to one specific fax machine that was trying to send a fax
- They fixed it immediately by upgrading the fax server and have not had a problem since
- No problems at all
- Can't think of any features missing
Switched From
The previous company kept having outages. I can not remember a single outage in the last 10 years or so with Callture!
Frank W.
Verified UserComputer Networking · 2-10 employees
VOIP Office System
I was very impressed with Callture , from sales to support, if you need something they are there for you.
- If I am not in the office, all calls forward to my cell phone, so I don't miss any calls
- So, if your internet goes down, you're not out of business
- Any changes needed support is always happy to help
- I did not have any issues moving from one provider to Callture
Switched From
They start at 2 lines and go up from there. I only needed one line with internet fax but had to pay for two lines. No way around it.
Why they chose it
"After reading reviews on all of them and also looking for a local company that can support my needs. I picked Callture."
Robin S.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Horrible customer service especially when attempting to correct billing errors or call forwarding service
Not good . We cannot get problems dealt with in a timely manner . This has caused us to employ the help of the CRTC .
- If you wait long enough, eventually your call to their office will be answered
- It is at this point, that you feel successful as they promise to look after you
- Just be prepared to wait for this to happen after you have invested many more hours
It’s extremely hard to have your problems dealt with , even after having submitted several “tickets”
Switched From
Very bad reception and there seemed to be correction
Antonie M.
Verified UserHospital & Health Care · 2-10 employees
Vanity toll free number
I have not experienced any problems. I did contact them a few times for clarification of some features and they are responsive and easy to reach.
- In summary:When I was looking for a toll free number for my business, Callture was one of the easiest to set up and use
- Not only was I able to secure a vanity number, it came with a complimentary toll free fax number as well
- All faxes come in as an email (PDF) and even sending out is a breeze using the online platform
- Not that I use it a lot, but nice to know it's there when you need it
- My wife runs the office and all service requests are automatically forwarded to her cell phone
- I like the fact you can set up extensions and time frames where incoming calls should go to voicemail
- E
- g
- : after 9 PM
- The call centre automatically routes calls like a 24/7 switchboard operator
- I have been using Callture for several years now, the product is highly customizable, easy to use and fairly priced
- Thanks
- Antonie Mulder
- owner of bclsguy
- com
- The call centre announcements can be customized with your own or a computerized voice
- Wish the latter was a free feature
Switched From
Can't remember the company's name but used a cloud based fax number which no longer suited my needs.This is when I switched to Callture as it included so much more at a much better price point.
Why they chose it
"Do not remember which companies I researched but Callture stood out with it's upfront pricing and feature list. No need to make several calls or email exchanges to get this information"
Douglas I.
Verified UserMarketing and Advertising · 2-10 employees
Best Phone Service Available
This is the easiest and most affordable phone system I have used
- This phone system just works, NO problems
- There are no cons to this phone system that I have found, The internet interface is a little out dated but that doesn't affect my calls, so who cares
- Do you want a fancy website or just a damn good phone system
Why they chose it
"They just did everything I need for a very affordable price. Totally happy with Callture"
Sean J.
Verified UserReal Estate · 2-10 employees
Dedicated Business Support Line
I have used the Callture Communication service for over 7 years as a business support line. It is a flexible and affordable service that I will continue to use for the foreseeable future. I have a local number that is directed to my personal mobile number and I can easily identify the call and answer appropriately. I can look up the number that called, and if needed, I have access to a audio recording of every call, in case I need to check on missed information or review a conversation. This is all included with the service. Highly recommended.
I like the call routing to a specific number and that it can be identified as a support call
The online management tools good use a new design, the admin seems a little out dated, but it otherwise works fine
Why they chose it
"Cost and simplicity of use."
Suzanne M.
Verified UserFinancial Services · 2-10 employees
Great VoipService For Small Businesses!
We have been with Callture for over 3 years now, so from experience that we have with their service, reliable, very rare there are issues and great customer service/timely when we need to call in which is rare!
- Its reliable, they have great customer service, inexpensive
There is nothing that we do not like about it, since inception our service has been STELLAR
Why they chose it
"We chose this company because the person we spoke to from their sales line took their time with us to educate us in making the proper decision, gave us research to do to learn and read up on this technology."
Tina A.
Verified UserHealth, Wellness and Fitness · Self-Employed
Small Business Telecommunications Solutions
The customer support is fantastic and I know who I talk to everytime, as I have spoken to them before. I feel like I get exclusive customer service and special preference.
- Communicating with my clients via text to my personal cell phone effortlessly
- I find that emojis do not translate well via text
Keith E.
Verified UserMarketing and Advertising · 11-50 employees
Good, but There May be Better Options
Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.
- Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls
- It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for
- Callture's user interface is clunky and difficult to use
- Once you select a number, it's not available until after their billing processes run, usually overnight
- The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script
Arthur A.
Verified UserConstruction · 2-10 employees
Good quality
Awesome
Ease of use and dependability are the 2 man reasons, the third is cost is perfect for a new or small business
- None that I can recall, the ease of use and online access is extremely good
Switched From
cost
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