Canny
Review of Canny Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Canny
Lou P.
Verified UserAutomotive · 11-50 employees
Take your product to the next level
The canny product has been straightforward to adopt, and the knowledgeable support team is excellent.
- Canny is an excellent product straight out of the box and keeps improving with each use
- Our customers have found success in leaving feedback and voting on others' feedback
- Implementing Canny has also lessened the workload on our support team to handle customer feedback and voting on others' feedback
The information available about the setup of items in the roadmap was a bit confusing to us, and the scoring seems complex
Why they chose it
"Overall Canny looked like it was easier to implement and use."
Verified Professional
Information Technology and Services · 201-500 employees
Finally a feedback tool that stays out of the way, but gets everything done!
The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team.
- No nonsense
- Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way
- Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account
- But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback
- It’s the most intuitive tool out there for pure PMs - minimal, but powerful
- While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was
- A gantt view would be great to have visibility for at least the upcoming quarter
- The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge
- The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all
Switched From
Too bulky, a very inefficient feedback loop with customers and easy to lose insights. It's like working in a room full of post-it notes. Slowed us down immensely.
Why they chose it
"Canny has a more fleshed out product with AI capabilities to help with productivity"
Freeman C.
Verified UserComputer Software · 51-200 employees
Canny Review
I think overall it has been so-so. The product vision is decent, but execution is quite difficult to get off the ground. There's a lot of nuances with how to effectively utilize boards, roadmaps, categories/tags, etc. so it's difficult to get off the ground. I've been working with [sensitive content hidden], but I think some implementation/solutions support could have been very beneficial. At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes. I see the vision, but initial setup can be a very large lift.
- I like that Canny is *generally* a pretty intuitive tool
- I think part of it is that the use cases for Canny itself are generally not that varied, but just by watching a couple of short videos I was able to see the potential value of Canny pretty quickly
- Clearly, the initial product was designed by someone who understands pain points related to capturing product feedback across an organization
- The overall product vision makes a lot of sense to me
- Okay, a couple of items here: - Baseline, I think the product could improve in a couple of major avenues
- There's a couple of product decisions that I don't completely understand, and it's totally possible that I'm just not utilizing it correctly
- - Firstly, it's difficult to get information out of Canny
- I think a couple years ago, when saas products were more siloed, this was less of an issue
- Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC
- I can understand autopilot's value, but what is the real value of automatically adding 1000s of feature requests into Canny if there's no way of using AI to querying or filtering within those posts
- I would have rather had some type of AI that could read ticket context and auto-assign tags or teams or categories or add to roadmap
- - There's also a lot of personalization/customizability, but then also very little at the same time
- Like post fields not being able to be customized per board doesn't really make that much sense to me
- At least visually, allowing me to hide certain fields depending on the board would be a big plus
- Having automations is awesome, but then the only trigger is upon post creation
- I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc
- Just seems like a lot of potential customization options because the data is all there, but pretty little support to utilize all of the info I have available
Emily H.
Verified UserE-Learning · 201-500 employees
Solid feedback tool with serious potential to go even further.
Overall good, but I'm excited to see what else Canny releases in terms of functionality. It's been easy to learn, the support has been awesome and our customers have been very active since launch.
- Canny is very intuitive and has been easy for our customers to get to understand
- I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something
- I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests
- I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers
- Some of the automations and setup processes are a bit clunky
- I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated
- I ended up having to make 11 automations that covered a similar task, but created each one manually
- The ability to duplicate certain things as an admin would be incredibly helpful
- Also, some of the visual limitations are frustrating
- Why am I only limited to 3 statuses on the page and why can't I customize the page more
Switched From
I was not part of the decision making, but I do know overall our leadership is very happy with Canny vs our previous board.
Johanna S.
Verified UserReal Estate · 501-1000 employees
Easy to Use
Overall, my experience with Canny has been very positive. The upvote feature provides the most value for my organization.
- I really appreciate how easy it is to manage tasks in Canny, and assess overall demand for different feature requests
- The daily recap emails are very important to see new requests and upvotes
Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team
Switched From
There was no upvote feature or portal view of all requests
Madina U.
Verified UserMarketing and Advertising · 51-200 employees
Good, but there's still room to grow
So far Canny is the best fit for our internal processes, we analyzed around 12 platforms and Canny worked out best, however some features that totally make sense are absent for some reason. For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well. Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process.
- It fits our process pretty well and is generally a simple and easy-to-use tool for feedback management - Good value for money - Support is pretty quick to respond
- - Custom fields are not passed/supported in many critical fields of the platform
- - UX is simple, but not intuitive, had to ask some basic things on the support chat
Why they chose it
"It fits our product-ops process and looked pretty easy to set up."
Sasha M.
Verified UserInformation Technology and Services · 11-50 employees
Saves us time and energy
The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way.
- Canny has changed the way our team handles feature requests
- It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process
- The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations
The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment
Switched From
We needed a simpler solution that would also be accessible by our users.
Fleur N.
Verified UserInformation Technology and Services · 11-50 employees
Streamlined feedback collection
Verified reviewer
- The ability to centralize feedback from various channels in one place
- The voting system makes it easy to identify what’s most important to our users, and being able to automatically keep users up to date about statusses
It is not always easy to have a good overview of all input from our users and streamline that into our product
Michael C.
Verified UserConstruction · 2-10 employees
Poor AI support
Verified reviewer
It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience
- Bad customer experience when sunsetting our plan option
- Lack of flexibility and AI support responses, unable to reach a real rep
Stephanie S.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Feeling Positive with Canny
The experience so far has been good. Our team is just getting started using Canny, so there is still much to learn.
- I love the integration options within our own product and with Zendesk
- The front-facing UI for customers leaving feedback is also great
The cost and the inability to manually set a number of votes for a request would be my least favorite things about Canny
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