Chaser
Review of Chaser Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Chaser
Xero App Partner of the Year 2023, Management Today Best Use of Innovation (2023), CICM Credit Awards B2B Supplier of the Year (2022).
Chaser users: Get invoices paid 54+ days sooner Reduce your DSO by 75% Save 15+ hours per week on accounts receivable tasks Maintain great customer relationships
Why use Chaser?
Automate without losing the human touch
Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding
Increase your chances of getting paid with multi-channel chasing
Schedule reminders via email, SMS, and automate your debtor-phone calls using Auto-call. Personalise every reminder automatically, with data such as customer names, amount owed and due dates
Make it easier for customers to pay
Give all your customers access to a dedicated Payment Portal, with automatic reconciliation in your accounting system Offer multiple payment options to suit your customers’ needs in one location Reduce time on payment admin, as all documentation and details are a...
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Customer Reviews
See why people love Chaser
Verified Professional
Accounting · 1001-5000 employees
Automated Billing Made Easy
Chaser is a nifty tool that allows us to automate our simple billing tasks which is a huge financial and time benefit for my firm.
- I love Chaser's one-click integration with 3rd party apps
- We try and automate all our billing invoices so we can minimize mistakes and free up our teams to work on more high value important things - Chaser allows us to accomplish this goal
- I sometimes wish they had ticketing available for customer support
- Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem
Kerri E.
Verified UserMechanical or Industrial Engineering · 51-200 employees
Timesaving!
Fantastic programme with great customer support. the team at Chaser are always ready to listen to suggestions or improvements too.
- We have been using this programme for about 2 years now
- It makes the process of credit control seamless, we have over 200 customers so the ability to make notes and in effect keep a diary is what I like most
- All the information I need and history on the customer is in front of me, especially when I have bad debt to chase
- I wish the programme included credit notes
Abigail H.
Verified UserInformation Technology and Services · 11-50 employees
Chaser & collections review
The overall experience with Chaser is great, no issues other than the slight niggle mentioned above.
- Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about
- Easy to submit information for the collections team, quick and informative updates from the team too
- When our clients respond to chaser emails, we cannot reply directly
- We have to re-type their address in order to send a response to them and sometimes I forget to do so which results in a bounce back
yoann l.
Verified UserEvents Services · 11-50 employees
Chaser is great!
It has been really smooth from onboarding to use .
- It is really easy to use and give a clear vision of the overall financial situation
- We saved about 10 hours a week when we have sarted using chaser and could do business without it now
- It would be great to have more reports available
Gavin C.
Verified UserRetail · 11-50 employees
Intuitive and easy to use
Verified reviewer
- Love the monthly statements, saves so much manual work, and feed back from customers is always good
- Being able to tailor the chaser emails dependent on customer group ensures we can offer the best customer service
- The service we offer is global, as such we need to take this into consideration with our approach
- Daily email summary prior to the chaser email being sent ensures we are not chasing customer unnecessarily
- Overall a great product we can continue to use as the company grows
No cons - we continue to review our approach and can easily change this as we require
Jonathan F.
Verified UserInformation Technology and Services · 2-10 employees
Chaser is easy to use and has saved us many hours . The interface is very clear and intuitive.
Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the benefits of intelligent automation.
- We have been using Chaser since August '14
- I highly recommend implementing it into any businesses' Xero setup
- Within a couple of months we noticed a dramatic decrease in debtor days
- It has more than paid for itself financially, in fact there is a definite return on investment
- We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are
- With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email
- This is a great feature
- Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision
Rossana V.
Verified UserApparel & Fashion · 11-50 employees
indispensable
i honestly have only good things to say. the team has always been very friendly and supportive whenever i needed their advices in setting up the system. also they are always open to suggestions to improve the software according to my needs. overall the system is super easy to use and allows me to save over 15 hours of manual chasing a week.
- very user friendly and it can be fully personalised
- I wish we could customise the reports and some other functions (e
- g
- sending more than one invoice in the same non scheduled email, or oldest overdue chase rather than multiple emails for multiple overdue status)
Hinal K.
Verified UserMarketing and Advertising · 51-200 employees
Personalized Emails without the Time and Hassle
Verified reviewer
* sends what looks like personalized emails to our clients and solicits a response * is automated so all invoices can be prioritized instead of just delinquent ones - the early follow up helps keep our invoices top of mind with our clients * increases the amount and time to collection * keeps all communication logged in the software so anyone on the team can see the trail
* wish there was a way to easily send the initial invoices via this software - however don't think its a feature for any A/R collections tool * if we could see the improved time to collection overall and/or for certain clients from a certain period (DSO) compared to a prior period that would be very cool - and helpful to make a case to keep the software to management
Stephen P.
Verified UserAccounting · 11-50 employees
Awesome software does exactly what it says on the tin
Verified reviewer
Just got back from holiday and wanted to share my experience with you I've spent about five minutes each day reconciling bank on xero The chasers went out and what a pleasant surprise I had whilst the family and I sat down for tapas next to the beach, money came in for about 15% of our debtors I also had three debtors tell me they will pay me in the next few days All with me doing nothing The system does exactly what it says on the tin and is brilliant Thank you for helping me to maintain healthy cashflow while I am on holiday
Verified Professional
Accounting · 11-50 employees
Chaser Review
Credit control and debtor days are improved with very little effort on our part.
- Chaser makes credit control much easier and slicker
- It pays for itself in both time savings and improved debtor days/cashflow
- The notes function could be easier to use and notes made more visable
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